Willard Heating, Cooling, & Plumbing

For over a month, no response to an approved repair estimate. finally got tech back out. Paid for diagnostics and repairs. Next day still not cooling, several phone calls later and a few days and different tech said something completely different. Tried to sell me a new unit for $17k!!! I mad Several calls.… Read full review

Jose is great!!!!

Arin come and checked our unit today and did a fine job as he always does.

Willard has angels working for them! 2 days in July with the AC crapped out, and then Wayne showed up to save the day... and summer. Wayne immediately figured out that the start capacitor for the compressor had died, and he replaced that and could've been on his way. Did he stop there? Absolutely not! He then, even… Read full review

Thank you for sending Aidan. Very courteous, professional, personable, and certainly a fine representative of Willard's. Hopefully, my HVAC is working well, but I'd trust this serviceman anytime, should the need arise.

It all started with Amber in the office. She sensed we were uncomfortable with an AC diagnosis and suggested a second opinion. God bless Amber! Arin came out the same day! Arin went above and beyond! He was very thorough, professional, knowledgeable and really took his time making sure our AC was running properly.… Read full review

Jimmy is awesome. Very cool guy that took his time to diagnose the issue and was able to fix the problem! It sounded like a complex wiring issue that must require some serious knowledge and experience. I was very impressed and grateful. Thank you!

Checked out my system, explained how to keep it clean.

ABEL listened to my concerns and checked the system. He was very nice and professional. I feel like he addressed my issues and fixed them.

Bobby was professional and is very detailed oriented. Explained everything in a clear manner, answered every question I had and then some. Gave me different options and helped me with financing. He is the reason I would call Willard again. Updated: Peyton was thorough and explained everything in a clear manner. Had… Read full review

Jose was great at answering any questions while here giving a quote for electrical. Very nice and pleasant gentleman.

Carlos was great very knowledgeable would like him to come back for my next visit

Eli Mayfield was very knowledgeable and considerate! Would highly recommend! System is ready for the heat!

Mr Wippler was very knowledgeable and professional. Also let me know what he was doing as he was doing it.

Peyton was great- very thorough, on time and explained everything.

Clinton did an outstanding job.

Mr Marco Gonzales is very smart , honest professional and disciplined! Liked his super work . Thank you Marco !!

Tyler did an excellent job! Very meticulous with explaining everything he did to our units.

Peyton was very knowledgeable and helpful.

Brandon in plumbing was great to work with! Was very friendly and easy to work with. Excellent communication. He left the work area very clean! Would use him again!

Showed up promptly took the time needed to make sure the job was done correctly and when he left we were very satisfied with the professionalism and work.

Sam did a great job. On time. Re diagnosed problem and repaired quickly.

I called the company and within a few hours Peyton was here. He was very knowledgeable and had our heater running in minutes.

Good experience! Lee worked hard, was very clean and friendly! Went above and beyond!

Kaylie G was excellent in diagnosing the issue and quickly addressing it. She was courteous and explained the issue clearly. She solved the issue

Great service from Brandon Nichols and his team

Great technicians , mature, and personable

After an exhaustive search for an AC contractor, my last try was Williards who had previously done a new system install at my Sisters. During the visit they we prompt, polite, and masked. Knowing we had other contractors they asked if we had heat load calcs done, which we had. To save time, they offered to use this… Read full review

We have used this company for our AC maintenance for several years. Our tech is punctual, extremely knowledgeable, thorough and respectful of people and their property. I would definitely recommend him.

Nice guy,perfashional

We got excellent service from Mark today. He was very professional, extremely knowledgeable, and explained our air conditioning issues. We now have a cool comfortable house again. Very good service and very pleased with Mark. I never make any reviews before and dont have google acct, so i used my son’s account.… Read full review

The personnel from Willard made a bad experience almost seem pleasant. They were professional and very courteous.

Mark Hawk was a great technician. Let me know step by step of what he was doing.

The first time I used Willard it was good experience, so I decided to use them again. This second time around has been a total disaster. I called them for an issue with my HVAC unit. After speaking with the repair tech, I agree to do a unit replacement rather than a repair due to cost versus age of the unit. As we… Read full review

Leo, Eric, ivan Great job, professional, courteous, cheerful, clean and quick. Made me happy we chose Willard.

We got great service from Willard. Kaylie Grandell was the technician sent to us. She was very professional, extremely knowledgeable, and addressed our air conditioning issue. We now have a comfortable cool home again. We also have a leak in our hot water heater and she has worked very hard to get us a great price… Read full review

Great service

Lizzy was very knowledgeable,polite and extremely helpful. Your company made a wise decision hiring her and allowing her to represent your company. Will recommend your company based on this experience. I’m a large market commercial insurance agent and I will gladly refer my customers to Willard based solely upon this experience.

Mark is excellent! He even took the time to help us set up the Trane app on our phone! Highly recommend!

CJ was an excellent technician, he was neat, knew his job and the repair was done right and fast. I was amazed the CJ showed up so fast on Sunday. I would recommend this company to my friends and family.

Our Air Conditioner stopped working. The Willard tech arrived the same day, diagnosed the problem, and repaired it as rapidly as he could get replacement parts.

Technician kaylie was fast, friendly and professional! Thanks a bunch

STAY AWAY FROM THEM!!!! They came to our house to fix a room that was hotter than the rest of the house. They charged us over 5,000.00 and said the issue was fixed. It didn't correct the issue so they came back and told us it would be another 14,000.00 to fix the problem. I had a man from our neighborhood… Read full review

We had to make that dreaded Sunday evening call after the blower went out on our AC. Luckily, Peyton was available and came out and provided excellent customer service. Peyton found the issue and provided the estimate in a quick and timely manner. Great service, impressed with how fast he arrived and his knowledge and thoroughness of the system.

Great service

Came out at 6p because our ac was totally out and left at 9p. Another place said the earliest they could get out was 2 days later. Price was reasonable and very happy with service. Thank you!

Danny B was great, not only did he diag and solve our problem quickly but was very informative on how to take care of our system better.

Did exactly what they said they would. Arrived on time, kept me informed.

This was by far the worst experience I have ever had with an HVAC company. They came out three separate times in just two days, and every single time gave me a different (and wrong) diagnostic. The first visit wasn’t even done by a real technician, and when two different techs came out the next day, instead of… Read full review

A/C is working perfectly! My a/c had been shutting off for hours at a time and being August, it was hot 🥵. Zack and Seth came out and replaced a broken part. Everything is working amazing now! Thank you 😊

The technician Jacob Henley was very kind to remove a dead snake from my outside unit. He went above and beyond. He was very nice and polite.

Matt Summers always comes out and takes care of our air conditioning problems. He is the best young man to have in a situation like this. He’s professional he’s kind he thinks of the client. Five stars isn’t enough.

Mr Green is a very knowledgeable technician and did a very good job.

Nice young man. He explained everything very clearly.

Great service!

Sam and Seth were very knowledgeable and courteous.

Fast appointment time. Technician was great.

Edit 7/22/25: De’undrey was out today and did a phenomenal job. De’undrey showed up promptly within the window quoted. He showed up and got straight to work on replacing the blower motor. De’undrey worked quickly and efficiently and didn't waste time. He was almost done with repairs and noticed there was another… Read full review

Roy was a great technician! Couldn’t have asked for a better company. Honest and reliable.

We've had a membership with Willard for at least a few years. Every interaction has been fantastic! All our appointments have went well, no issues with getting the right repair or with repairs being fairly priced. Our most recent service from Jacob is just one of the great examples of what to expect!

You want Mark Hawk, trust me. Called for service yesterday and Mark was able to get here by 10:30am today so I’m already happy with the speediness. We were experiencing issues with the AC and humidity as it seemed like our AC was just not working. Well of course today everything looks good while Mark is here but we… Read full review

CJ did a great job. Knowledgeable, quick to identify issues and fast to correct. Was in and out in no time.

Jose Lopez did an excellent job!!! I like this guy! He is so friendly and easy to talk to. He understands me. Good job Jose!!!

Knowledgeable, friendly, customer oriented.

Jacob Hensley did a great job! He was friendly, informative and knows his stuff. Many thanks Jacob for your professionalism!

Zackery was prompt and knowledgeable about the problems encountered so his repair was done very quickly and explained what caused the issue . Very thorough and efficient.

Seth Green just did the HVAC maintenance of my unit and he is very professional in dealing with clients. He has an expert knowledge in what he is doing and he takes time to explain the things that he is checking on the unit. He is patient enough to explain what he is checking, the numbers reflecting in the tool he… Read full review

Roy was amazing in assessing our unit and giving us the best path forward. Willard was great, and went above and beyond to do a great job.

Had a great service visit today. Seth was very helpful and figured out our issue quickly and efficiently.

Our technician Patrick Mansfield did a wonderful job servicing our unit. He was thorough, explained everything in detail and made sure i knew what he was doing. He wore shoe booties every time he came in the house and remembered to lock the outside gate back when he left. He also took pictures of everything he did… Read full review

Seth Green did a great job installing a new damper motor. Very knowledgeable.

Anthony Montez came out and he was awesome

Again Willard comes thru with fast and great service. I called today and they came today to repair. Our a:c and furnace was replaced 3 1/2 yrs ago by Willard and they are great! The tech today was David Romero did great and also have an estimate to clear our dryer vent. Thank so much!

Zakary was here for our semi-annual maintenance; he was very professional and courteous, showed up when he said he would, was very thorough but quick and did not try to sell me anything.

Roy came came for our HVAC maintenance. He was here in a timely manner and was very professional. We had issues with both our AC units and heaters. He was able to get them both running again. Later on, he contacted me to ask if everything was working fine and told me to reach out if needed.

Tech very responsive and efficient. Thank you.

Very knowledgeable on the system and what it would take to completely replace the system with no issues

Great guys, showed up on time got right to work all this easily convinced me I should setup the yearly maintenance and keep my ac unit in great working order.

The technician , Angel, was very knowledgeable. The work he and his partner completed looks great.

Bryan C. was very professional and relatable. He took pictures and explained exactly what he was talking about. He was great!

Willard always treats us fairly and is quick to schedule. C.J. was very professional and friendly. We appreciate their and his help.

We wouldn't use anybody but Willard!

Roy was very thorough and explained his work with pictures and waited till the AC was working before he left. He took time to diagnose and found the problem. He gave us detailed instructions on the future care of our unit to give us maximum life out of our system. Thank you for good customer service.

Reliable, knowledgeable and friendly service - thank you, Jose!

We pay for their annual maintenance plan. AC stopped cooling at 5pm on a 100-degree Wednesday in August. I called at 6. They were home at 7:15 and it was fixed at 7:45. Texh showed me the issue, fixed it and was very polite. Very grateful that this company in here in DFW.

Daniel was professional, worked efficiently. He had great people skills too. I trusted him to manage the repair. We have had problems that were under warranty-no fault of Willard. Each technician that has come has been honest, professional, worked efficiently, and thoroughly explained what they were doing and why.

Repair person was very knowledgeable and precise, very friendly and professional. Went straight to problem and resolved it. He also pointed out all other noticeable issues with suggestions. Very pleased with his service.

Emorrick was right on time, extremely professional, answered my questions and solved the problem. He’s a true asset for Willard’s.

Service technician Daniel Munoz came out and performed our bi-annual maintenance tuneup. He was very professional. on time and provided some helpful tips to keep the system running efficiently. He checked everything thoroughly and we would surely use him again.

Daniel quickly determined what was wrong with the AC, we were back up and running in no time!

Willard is always on time and professional. I highly recommend them for HVAC repair and service. Peyton was very polite and walked through all my options.

Bryan did a great job inspecting our 35 plus year old home. Over the years we have made some major upgrades including the plumbing with new shutoffs on a majority of the new sinks. Bryan also noted our garbage disposal was 9 years old and we discussed options available. Water heater had been replaced 2022 after major water leak.

Korey is a great guy. Always professional and explains everything in detail.

Great service

So grateful n happy!!! Both of them did a wonderful job installing a new Trane 3 tons Deluxe Unit!!! Theirs knowledge n care always impressed me!!! Thank You !!!

Incredibly helpful and responsive! I highly recommend

Tyler was here to replace an expensive part on our outdoor unit. So grateful he took the time to work with Trane and research our system and discover we were still covered under the warranty. We should be good to go for the summer.

Trustworthy and honest and professional and that is about the best you can say about a company! I will use again.

Honest and always reliable service

Omar, was great

Showed up early and explained needed repair Professional and honest about needed repairs

Jairo was awesome and he communicated along the way. He did a great job and identified problem that last two technicians misdiagnosed. Their diagnosis resulted in us paying for expensive solutions that did not address or solve the problem.

Found the problem quickly and waiting on the repair when the parts get in to resolve the problem

The team did a great job on the install. They went out of their way to meet me when other HVAC companies wouldn't even return my phone calls. I highly recommend them.

Great work as always and the techs today were very professional and answered all of my questions.

Eric Huffman was Very kind and professional. Very Very informative. Explained everything .

Korey is helpful in providing info on the subscription based services. I think I will sign up. Emorrick is an outstanding technician!

Carlos Revera is fantastic. He explained everything and answered my questions

Carlos Rivera was fantastic. Educational, honest, kind, an all-around professional. I’m happy to have signed up for a maintenance membership and will definitely be using Willard’s services in the future.

Rylee was very thorough and resolved our issue quickly! Wonderful service!

Multiple visits by the Willard team. Whether a new install or service, my experience has been excellent. Techs are very strong.

Bobby sent out Carlos to work on our AC system. Carlos was very professional and did a wonderful job. He was prompt, kept us updated on arrival time, and got us up and running quickly. I would highly recommend!

Sebastian did a great job on installed my return duct and grill. Thank you!

Carlos Rivera is the best! He is very professional and thorough. I will remain a Willard customer because of my experience with Carlos.

Chuck knows his stuff!

My AC had stopped working in this 105 degree heat. I called the Willard Company at 6am, spoke to a real person, and by 7:15 I received a call to schedule a visit. Lead technician Richard showed up on time and was very pleasant and knowledgeable. He ran diagnostic tests; everything checked out fine. The unit was… Read full review

Very professional! Patrick explained the work with great detail that was easy to understand. I am very happy and pleased with Willard as a whole! I would definitely recommend!

Omar came out to fix our air conditioning. HE IS THE BEST IN DFW GUARANTEED. THATS OUR GUY

Timely service response for my AC problem. Jacob Maitland andwered all my questions and fixed the issue. Have used Willard AC previously and have been satisfied each time which is why I continue to be a customer.

Korey Noel was very knowledgeable and courteous. I also appreciate his upbeat and positive attitude. Because the gate was broken, he repeatedly had to go through the house, but did not complain about having to put on shoe covers. He obviously knows the technology and engineering behind the air conditioning units… Read full review