Willard Heating, Cooling, & Plumbing

The guy that out Saturday he stated my freon was low and it was a leak that I needed new air conditioner I ask him if he could put freon in the system to see if it would work he stated it wouldn't do any good and and tried to get my finance for 18000 system i told him I can't afford a system and the finance wasn't… Read full review

i was pleased with nick's attention to detail. his first priority before starting was to stress safety and to have carbon monoxide equipment in the home. it was a job well done.

Checked out my system, explained how to keep it clean.

He was very nice, professional and the service got done quickly. I would highly recommend!

Very professional, courteous, and serious about his work!👍. Peyton used all the time I needed👍. Top rated, Excellent tech !🦅🇺🇸🎚

The entire team that handled my two full system HVAC installs were great. Absolutely great work by excellent people

Jose Lopez the electrician did a nice thorough job repair power to my ac and bedroom. Rudy came and did a maintenance check on my 2 a/c and heating units. He did an excellent job! He was courteous and knowledgeable; went over the report with me and I was very satisfied with his service and would like to request he… Read full review

Payton is a 5 star employee.

Excellent service. Technicians are always professional. Seth and CJ completed the work.

Brandon in plumbing was great to work with! Was very friendly and easy to work with. Excellent communication. He left the work area very clean! Would use him again!

Joe was Great, he is professional and knowledgeable in his trade. He went the extra distance by providing pictiures and explanation of current condition of indoor fan motor. Also a quote. Great tech! 10/28- Aaron's second trip here with correct parts. After he installed his new parts, furnace still had issues. He… Read full review

Art Murray came for my winter HVAC check. Willard comes twice a year as part of our service contract. He found some unresolved installation issues and was VERY thorough to solve an oil leak mystery. I appreciate him for taking extra time to investigate and share with me what was going on. We have a relatively new… Read full review

Kaylie with Willard recently came out and performed a winter-readiness review over my system. I was super busy with work at the time. She politely waited to debrief me on her findings and recommendations when I got a free moment. She was very clear with pictures on the issue and risk of what she found. I’m very… Read full review

Austin….Great work…. Very professional and efficient.

Great. Very helpful

Charles was very professional and explained all the recommendations thoroughly.

After an exhaustive search for an AC contractor, my last try was Williards who had previously done a new system install at my Sisters. During the visit they we prompt, polite, and masked. Knowing we had other contractors they asked if we had heat load calcs done, which we had. To save time, they offered to use this… Read full review

Technician was outstanding. Fantastic customer service!

Jose was friendly and professional. He did a great job!! He reconnected my humidity trap vent, and placed my new filter I provided for me. He was courteous and polite during his visit.

Great service, polite and on time.

Excellent service and very professional employee. Seth was very patient and helpful. Explained everything he was doing and showed us the results of his testing. Answered all questions.

De’Undrey was so professional and did a great job at our house today. He was very detailed and kept me informed of everything he was doing.

Honest, respectful, & well trained.

We've had a membership with Willard for at least a few years. Every interaction has been fantastic! All our appointments have went well, no issues with getting the right repair or with repairs being fairly priced. Our most recent service from Jacob is just one of the great examples of what to expect!

Darrell was courteous and helpful in performing the service we needed. We intend to request him for future service calls.

Honest, professional, on time, all very nice employees. Roy Ferrusca was wonderful. Getting some work done that was needed. Gave me a great price. Thank you Willard!!

Alexis did a wonderful job. I have been living in my home for 22 years. My bedrooms have been extremely hot. Alexis fixed everything. The vents were all pointing the wrong way. I have had so many technicians over the years come in and they never figured out the root of the problem. As soon as he did the first room,… Read full review

Jose was really great. Right on time and explained everything really well.

Arrived on time and promptly performed maintenance routines. Great job!

Very professional and informative about what needed to be done.. his name Anthony Montez

Great work by technician Jose Lopez . Greatly appreciated his professionalism, knowledge and advice. Look forward to working with him again!

Thanks refrigerants are to high.an I should have got a Senior discount

Technician was on time. Did a thorough job and explained some possible options to keep our system working.

Service was great. Mark Hawk, was very polite, professional and explained everything to me. Showed me pictures of concern and will email me a list of what was discussed.

DJ Mason explained service needs for our 2 units. Both need duct cleaning and minor maintenance. The photos he took helped us understand what is needed.

CJ was very friendly, honest, and professional.

Very professional and honest. Jason was excellent and knowledgeable. I will request him again.

Great service. Thanks

Great experience! Always professional, polite, and knowledgeable. I appreciate the quick response to my request.

Korey was awesome. He was super helpful. Will definitely use him again.

Jason came out this morning to help me out with finding the correct connecting piece I needed to screw on my exterior water hose pipe, so I could connect my garden hose. It didn’t take him long and he also checked my plumbing while he was there. I’m glad the Willard service rep was able to schedule my appointment… Read full review

Matt was great today and took care of my plumbing needs😊

Great Company, great service from very capable technicians.

Jose was efficient and professional! Thank you!

They were great … notified by text of arrival time. Courteous, polite, informative, considerate and friendly. Willard is the BEST! Allan is capable and explains everything…. Very happy with their technical staff!!

Great Job

Very Good .

Desmond was very professional and knowledgeable. Did a great job.

Ivan was on time, very knowledgeable and professional. Outstanding customer service. Thank you!

Jeremy K. was very professional. He goes above and beyond to do the job right! I highly recommend!

Appreciate his professionalism and knowledge. Very courteous.

Carlos was excellent! So professional, knowledgeable & thoughtful. Totally happy with the job done.

Great job,replaced sm battery 🔋 👌

They were very nice, friendly and took the time to explain what they were doing and answered any questions that I had.

Today was effective and efficient.

Eric H. did a great job. He was very thorough, courteous and punctual. He walked me through what his recommendations were for upkeep and performed a maintenance. Our system was running much better and cooler by the time he was done.

Very professional and helpful

Very nice and explanatory. Would recommend this technician.

Carlos was very professional and addressed problems and solutions with the most cost effective solutions. (Ac unit-checkup)

Today was the first time for Plummer. He went over all areas. Bathrooms,kitchen water heater and made recommendations on replacement. Both did an awesome job on answering questions.

Patrick was on time, professional, did a great job of servicing our AC units inside and our condenser units outside. Very thorough. Explained everything so that we could understand it as well. Definitely will have him back again!

They were all great and very informative. also were also able to help me get a renter .

Patrick and Emorrick were great!

Excellent Work!

Omar was very professional and helpful and took the time to explain everything. Very happy with the service.

On time, professional, knowledgeable

Technician was prompt and courteous. Bryan informed me about the issue and provided a solution. He was fantastic. 5 stars for Bryan!

We started using Willard Heating and AC about 10 years ago and we have always been pleased with their service and products. They are a superiorly dependable company with competent and friendly folks that work for them. We recommend them to our friends all the time.

I’ve been with Willard since 2008 when they installed our HVAC. They inspect my systems twice a year to keep them running well. Today, Omar discivered that there are some issues with my now 15 year old AC and furnace. He explained everything thoroughly and gave me quotes for repairs and replacement. He spent time… Read full review

Good service to show state of unit with photos.

Patrick and his trainee were both so kind, professional and attentive. Willard is lucky to have them!!

The tech was very friendly but did not have the documentation to interpret the error codes displayed by the thermostat. A different tech had to come out the next day to diagnose the problem. 12/16/19 The tech was very nice and did a great job! 10/12/20 The tech was very friendly, explained everything he did and… Read full review

I have used this company for 9 years, they are great. Their service people as well as office staff are friendly, knowledgeable and I never have felt like they were trying to sell me anything. I consider them honest and I will continue to be a loyal customer. The service technicians are great, answer all my… Read full review

The installers were virtuous, very easy to communicate with and very sensitive to our needs.

My Technician was wonderful, on time, very professional and respectful. Good display of excellent customer service and resourceful. I thank Williard Air/ Heating for these wonderful years I have been with them and their making sure my family is well protected.

Desmond was so kind and quickly fixed the issue. Thank you so much!

The techs have always been profession and on time. Answers all questions and very knowledgeable

Heat service. Patrick and helper were prompt, courteous, efficient and great to work with. Will be using Willard’s for all my hvac work in the future. Very happy.

Robert Ray was professional, and did a good job explaining his findings and recommendations for our HVAC systems.

Great service! Fast and efficient. Friendly and professional. 10/10

Randy Jackson is AWESOME!! I wouldn’t trust anyone else with my units!

Joe Oquendo is an excellent technician and very personable and professional. I would definitely recommend his services from Williard Heating and Air Conditioning!

Omar provided a 5 star service

I had Willard out to perform my air conditioning and my heater check. I received a detailed report and pictures from my visit. I was also told about any repairs needed for my unit so I can prepare for those cost in the future.

I am VERY happy with the visit and the work performed. Patrick Hall was extremely professional, courteous, and timely, and explained everything thoroughly, both in terms of equipment functionality and costs, before suggesting repairs and improvements. I appreciated his skill and integrity, and am proud to be a Willard customer!

Willard Heating and Air always provides outstanding, professional and reliable service which includes my technician today, Andrew Thompson! Thank you!

They installed a Trane XR 16 system. Things went well. Jarn installed it and Junior checked the QC. They treated us well.

Corey arrived on time and did required work quickly

Have used Willard for many years. I feel that I can trust them to be honest and not try to up sell.

Very professional and respectful! I highly recommend this company for service and maintenance of heating and air!

Tim & all of the Willard staff are amazing. So thorough, helpful & kind.

Willard's put in my new AC & Furnace about a year ago, and they service my equipment. Jose came out to service today, and went above & beyond to make sure that I was a happy customer before he left. Thank you!

Absolutely the best in the city

D’Andre is a very polite and professional technician! He knows his job well and explains things to help us understand what is going on with the heat and air. This is the second time he has been our technician and I really appreciate his professional attitude and knowledge. We hope he comes again! Thank you!

I was looking for a company to provide preventative maintenance for my HVAC unit, and I'm glad I found Willard. So far, I am very pleased with the service and staff interaction.

Clever was amazing. He looked at everything and kept me informed every step of the way. My experience with Willard Air has been a very good one.

Like the other service professionals from Willard, Clever was thorough & professional with excellent communication skills. He explained his findings, the the recommended interventions and cost. A great reflection on Willard

We've used Willard for many years for service and like their service techs. Service guys are honest, can't say that for their sales staff, installers, and management. I would use them for service. I would NOT use them for any major work and installation. They do not stand behind their work. We have two 5 ton… Read full review

Alex our technician was very professional and thorough. He knew what he was doing and created a relaxed environment. I really appreciate the ease of having the maintenance done.

Jonathan was very articulate in conveying the problem with my sunroom unit. He carries himself extremely professional and ethical when it comes to his tasks.

My Willard Heat & AC technician, Sal Palmieri, was prompt, friendly, and very professional. I went up into the attic with Mr Palmieri after he finished replacing our thermostat. After the recent record cold weather , I realized that two of our Heating units were not working properly. Sal was very deliberate as he… Read full review

Alex did a fantastic job! He was on time, courteous, professional and knowledgeable. We will request him for our next appointment.

Have only been with them several months and I have been pleased with the service I have received they have been profession and friendly. Wore their mask as well as I did. Any problems found I was told and the cost. Thanks you for your service

Every time Willard is scheduled to come for an appointment, they are on time, very professional and thorough. I highly recommend them.

I highly recommend Willard! Getting our AC fixed within two hours of initially calling for an appointment on a hot Sunday afternoon was such a relief! Office staff was so friendly and personable and our technician Darrell was so courteous, prompt, professional and knowledgeable. Very pleased!

Awesome customer all the way around!

Thank you, Omar Martinez for your knowledge and professional advice on our HVAC system and repair work done. You provided us with recommendations to help us as we begin a hot Texas Summer. Thank you, Omar!

Marco was very polite & professional. He did a great job!

Great technican. Listened to what I was experiencing and after checking the problem out, he understood what I thought it was and gave me a better understanding on air flow in the house.

Aaron was a complete professional. Very kind, thorough and explained his service visit. We signed up for a service plan to address our heating/ac needs for our new to us home. Good guy and seems like a good company to work for as well. Thank you!

It’s obvious why Willard has a month-long backlog of work. They’re the best.

I've been with Willard Heat & A/C for years. Their technician, Randy Jackson, is absolutely fantastic. I trust his work, his evaluation and his recommendations completely. So nice to have an A/C person you can trust!

Thanks to Sal and the team for resolving a long-standing problem with our system! He and his partner were a pleasure to work with. Sal identified the problem and proposed a solution in short order last week, then returned today with the required ductwork parts and again performed the installation and adjustments in… Read full review

Great service. Very friendly and knowledgeable

Steven was thorough, quick and professional. Hope he comes back for our next service.

We've done business with Willard for years and wouldn't use anyone else. Always great service. Marco provided our fall tune up today and he was outstanding! We look forward to our next visit.

Very nice technician. Arrived on time.

Outstanding company. Very responsive and fair.

Technician arrived on time. Was courteous, professional and completed our annual service maintenance without issue. Willard has been keeping our old units functioning like new for several years now.

Their dedication to customer satisfaction is over the top. I forgot about my appointment and had to scramble to get home. Brandon was so kind and patient. They are the best!!