How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%79+19.2Value 14%97+13.7Replies to reviews 7%82+5.8Craft & service penalty92−0.8Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCOREWillard Heating, Cooling, & Plumbing
Talty, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #90Position by Experts Score among all companies we track in this category. of 103 HVAC contractors · 4.9★ from 6,947 Google reviews
Report card
Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.
Reviews for your job
Customers hired Willard Heating, Cooling, & Plumbing for 8 kinds of job.
Willard Heating, Cooling, & Plumbing for install thermostat
Clear ✕All 48 Google reviews tagged “Install thermostat”
I purchased a new unit 8 months ago . I had some major issues with it recently, however all are resolved! I trust the instal young man who fix some minor issues and the manager was very cooperative and courteous. I’m sleeping nice and comfortable tonight ! OK WELL THEY CAME MONDAY AND SAID IS WAS FIXED- This is…
Bobby was professional and is very detailed oriented. Explained everything in a clear manner, answered every question I had and then some. Gave me different options and helped me with financing. He is the reason I would call Willard again. Updated: Peyton was thorough and explained everything in a clear manner. Had…
Showed up promptly took the time needed to make sure the job was done correctly and when he left we were very satisfied with the professionalism and work.
Outstanding service! Sal performed all requested task and kept me informed along the way. He and his helper Jerrance were very professional and considerate while in our home. Willard has been our go to anytime we have a issue or need maintenance. With over 5 years of doing business with them, I have always valued…
Omar Martinez, did the inspection of our units. He was very thorough and explained the need to change our 5T unit base on his findings of the unit which is 18 years old. The biggest concerned is the carbon monoxide leakage if the coils crack. He also explained the cost of the repair and warranty and the payment…
Edit 7/22/25: De’undrey was out today and did a phenomenal job. De’undrey showed up promptly within the window quoted. He showed up and got straight to work on replacing the blower motor. De’undrey worked quickly and efficiently and didn't waste time. He was almost done with repairs and noticed there was another…
Seth Green just did the HVAC maintenance of my unit and he is very professional in dealing with clients. He has an expert knowledge in what he is doing and he takes time to explain the things that he is checking on the unit. He is patient enough to explain what he is checking, the numbers reflecting in the tool he…
Michael was great! Really appreciate his feedback and candor.
Justice from Willard came to do plumbing inspection, he was very thorough and very professional.
Just had a couple of things added to my A/C looks great. Love them friendly and professional. Tony Bassinger was very knowledgeable and professional I would not use any one else.
Great Company, great service from very capable technicians.
Charles and Damien were awesome.
Patrick was very professional and nice!
Randy Jackson is totally the best HVAC tech we have ever worked closely with. We have been in our home for almost 18 years now and Randy installed our original air conditioning ductwork etc. and we liked him so well, we only ask for him although I know Willard has many good employees, Randy’s just our favorite…
Great job Tyler Haygood . Really appreciate you able to come out same day. Very professional and informative! ***update Dereck Thomas and Bryan Kitching did and excellent job inspecting my home after being struck by lightning. Thanks again.
Our technicians, Mark & Tristan were prompt, professional and efficient. Installation of our new system was well within their estimated time of completion and they did a thorough job of cleaning up and explaining the operation of the equipment. We highly recommend using Willard Air Conditioning Plumbing & Heating.
Excelente great
Patrick Hall got our thermostat troubles fixed in less than an hour and showed us how our two-zone system was set up. Great service, on time, and reasonable price. Nice job, Willard and Patrick!
Patrick found the issue that was causing a breaker to trip when stage 2 heat was activated. The breaker is 30 amps and the unit is 60 amps. Seems like something the installation should have known to check for.
Joel and his team did a great job!
All good!
Friendly staff and good service. Very knowledgeable and helpful.
Absolutely great customer service. Mark was really fantastic - he took the time to explain things carefully, was very patient and courteous, and demonstrated a very high level of professionalism and knowledge. It was a pleasure having them work on our home. We will not be using any other company for all our A/c and…
Patrick Hall with Willard AC responded to our distressed call when we found condensation leak once we returned from being out of town. He carefully investigated our AC system and was very diligent in making some wise determinations concerning concealed leaks resulting in condensate pooling on the downstairs floor.…
Tim & all of the Willard staff are amazing. So thorough, helpful & kind.
Willard a/c was the fourth company I had come to my house and give me a quote. Though they were not the cheapest, they were the kindest, professional and hard working crew! Thank you Brian for selling me just what I wanted and Jaren , Ryan and Shannon for a awesome Quick installation!
Willard's put in my new AC & Furnace about a year ago, and they service my equipment. Jose came out to service today, and went above & beyond to make sure that I was a happy customer before he left. Thank you!
Clever was amazing. He looked at everything and kept me informed every step of the way. My experience with Willard Air has been a very good one.
From the estimate to the installation the Willard team was efficient and worked with me for the best possible installation of 4 new units to my home. Willard technician Cesear brought a team, (sometimes 2) to my home and worked quietly and quickly and replaced all my heat and air units, repaired or replaced…
My Willard Heat & AC technician, Sal Palmieri, was prompt, friendly, and very professional. I went up into the attic with Mr Palmieri after he finished replacing our thermostat. After the recent record cold weather , I realized that two of our Heating units were not working properly. Sal was very deliberate as he…
Company was referred to us. They quoted us prices for maintenance inspection before coming out and then gave us a quote for some minor repair items. Would highly recommend.
Very professional personnel, calls then emails you when the tech is on their way. Customer service is so polite and courteous. I recommend this company to everyone.
The tech was on time and very knowledgeable.
I just love willard heating and air. I trust them and they do an awesome job always. Darrell never lets me down. He takes good care of me. Thanks again😋
Fast, friendly and knowledgeable. Thanks, Jose!
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 474 | $37–$295 |
| A/C system maintenance | 424 | $39–$393 |
| A/C system repair | 266 | $209–$786 |
| HVAC system repair | 235 | $205–$933 |
| Heating system maintenance | 181 | $39–$251 |
| Repair HVAC | 105 | $216–$495 |
| Install AC | 96 | $1.4k–$3.2k |
| Heating system repair | 82 | $166–$1.2k |
