How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%79+19.2Value 14%97+13.7Replies to reviews 7%82+5.8Craft & service penalty92−0.8Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCOREWillard Heating, Cooling, & Plumbing
Talty, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #90Position by Experts Score among all companies we track in this category. of 103 HVAC contractors · 4.9★ from 6,947 Google reviews
Report card
Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.
Reviews for your job
Customers hired Willard Heating, Cooling, & Plumbing for 8 kinds of job.
Willard Heating, Cooling, & Plumbing for installation
Clear ✕All 44 Google reviews tagged “Installation” · showing 40
Payton is a 5 star employee.
Seth Green just did the HVAC maintenance of my unit and he is very professional in dealing with clients. He has an expert knowledge in what he is doing and he takes time to explain the things that he is checking on the unit. He is patient enough to explain what he is checking, the numbers reflecting in the tool he…
Very good service
Cesar and his team worked all day to get us going in this hot day and did the job without a break in a 90 plus temperature. We’re enjoying the comfort. We will let you know if anything needs adjustment. Thank you!
Bryan was excellent and did a great job! I would HIGHLY recommend him!!
Gustavo was awesome! He showed up provided the options available with pricing. After we chose an appropriate option, Gustavo was very informative, diligent and efficient with his work. We very much appreciate you!!! Thanks Gustavo!!!!
Technician was professional and explained service recommendations with upmost customer service and quality combined. Personal also made me feel at ease and trustworthy. I should have checked the silicone application before they left due to they missed the front of the toilet but I can finish that. Thanks
Our technicians, Mark & Tristan were prompt, professional and efficient. Installation of our new system was well within their estimated time of completion and they did a thorough job of cleaning up and explaining the operation of the equipment. We highly recommend using Willard Air Conditioning Plumbing & Heating.
Very polite and business like. Efficient and when there were some issues, they corrected them Competent. He also arrived on time, diagnosed the problem quickly, and was on to the next job.
My overall experience with this company is that I am very satisfied. Their technicians are very nice and they know exactly the job they are doing.
They came out and worked hard all day and installed a new unit in the attic. I would highly recommend them for HVAC work.
All workmen did an excellent job and we’re always courteous and professional.
Buyer beware!!!!! This company sold me $13,000 worth of air filters and humidifiers. My husband's home office now has so much humidity the condensation literally drips off of the ceiling - ruining the paint, the floor and electronics. Willard was contacted about this problem three times and they offered no…
These guys are fantastic. Professional, courteous, friendly, competent. I cannot give them a higher recommendation.
Jose was great. Thank you.
Excellent job. The new ducts provide for a quieter operation and a balanced system.
They installed my air conditioner and I have had nothing but trouble with it. In just the last 5 months they have charged me $3000 for this and that. The unit went out again two months later and they wanted to charge me $1700 dollars for a new compressor. My compressor was not broken it was just a breaker. We…
We have been a customer for 8 years and have been very satisfied with the prompt and professional attention we received for HVAC problems. We have an annual service contract for quarterly maintenance and Randy, our service tech, has kept our HVAC systems running perfectly. We are very pleased with Willard Heating and our service tech.
Very professional and respectful! I highly recommend this company for service and maintenance of heating and air!
Mark is very professional and knowledgeable tech with a friendly attitude…….Mark along with Chris had my new installation up and running in when they said it would be with no problems whatsoever……
Tim & all of the Willard staff are amazing. So thorough, helpful & kind.
Always responsive to our needs when we call. Always polite and explain what they are doing.
I've gone through a ton of companies to service our HVAC system over the past 17 years (via home warranty) but I just couldn't deal with anymore "band-aids" on our super old system which is all home warranty will cover until it is deemed 100% not-fixable so for my mental health sake I researched companies to replace…
The Willard team was quick to respond when notified of our system not working properly. We had a service tech out the next day diagnosing and repairing the problem. Sal the service tech was very courteous, communicative and efficient when figuring out what was wrong with our system. He was also very helpful in…
Good service and knowledgeable
Always professional and courteous. Ask for Garret. He’s awesome!
Competent and efficient technicians. Senior tech demonstrated excellent problem-solving and creative thinking to resolve one aspect of our installation. Friendly and good communicator. Backed by good customer service staff.
I wouldn’t use any other HVAC company. Everyone is prompt, professional, friendly, and knowledgeable. They also protect your property like it’s theirs. I can not say enough positive things about Willard. Best customer service!!!
D’Andre is a very polite and professional technician! He knows his job well and explains things to help us understand what is going on with the heat and air. This is the second time he has been our technician and I really appreciate his professional attitude and knowledge. We hope he comes again! Thank you!
I was looking for a company to provide preventative maintenance for my HVAC unit, and I'm glad I found Willard. So far, I am very pleased with the service and staff interaction.
Thank you to Omar for listening to our issues and explaining what needed to be done going forward. Very polite and knowledgeable.
Bobby was friendly and honest. New the answers to my questions. On time and patient.
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 474 | $37–$295 |
| A/C system maintenance | 424 | $39–$393 |
| A/C system repair | 266 | $209–$786 |
| HVAC system repair | 235 | $205–$933 |
| Heating system maintenance | 181 | $39–$251 |
| Repair HVAC | 105 | $216–$495 |
| Install AC | 96 | $1.4k–$3.2k |
| Heating system repair | 82 | $166–$1.2k |
