Analyzing 5,880,2915.9M ReviewsFor 16,22616.2K Experts

Experts Reviews · Company report
Willard Heating, Cooling, & Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%79+19.2Value 14%97+13.7Replies to reviews 7%82+5.8Craft & service penalty92−0.8Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE

Willard Heating, Cooling, & Plumbing

Talty, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #90Position by Experts Score among all companies we track in this category. of 103 HVAC contractors · 4.9★ from 6,947 Google reviews

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Report card

Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Willard Heating, Cooling, & Plumbing is better than 84% of HVAC contractors.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Willard Heating, Cooling, & Plumbing is better than 79% of HVAC contractors.B
79
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Willard Heating, Cooling, & Plumbing is better than 92% of HVAC contractors.A
92
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Willard Heating, Cooling, & Plumbing is better than 97% of HVAC contractors.A
97
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Willard Heating, Cooling, & Plumbing is better than 100% of HVAC contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Willard Heating, Cooling, & Plumbing is better than 82% of HVAC contractors.A
82

Reviews for your job

Customers hired Willard Heating, Cooling, & Plumbing for 8 kinds of job.

Willard Heating, Cooling, & Plumbing for plumbing pipe repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.68
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.87
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$248–$1.2k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Plumbing pipe repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 15
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.89%

All 68 Google reviews tagged “Plumbing pipe repair” · showing 20

Carl2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Jose, was an amazing professional.

Plumbing leak detectionPlumbing pipe repairFaucet repair+ Punctuality+ Quality+ Professionalism
lindsey4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Awesome service! Thank you so much.

Plumbing leak detectionPlumbing pipe repairInstall AC
Ronald7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Austin was a blessing to have come check our AC. He explained things to me in easy to use terms and asked if there was anything else we needed assistance with. Thanks Austin

Plumbing pipe repair
nancy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★

Very knowledgeable and responsive. Very respectful and polite.

Paid $1,000+Reasonable pricePlumbing pipe repair
Leslie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Allan was super helpful and explained what was wrong and fixed it. He checked and double checked that everything was working correctly

Reasonable pricePlumbing pipe repairPlumbing leak repair
EazyLocal Guide · 82 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

JAMES FRENCH my Technician was very helpful in explaining everything to me took the time on showing me everything what was needed to repair the issues I was having.Nice and friendly

Paid $1,000+Reasonable pricePlumbing leak detectionPlumbing pipe repairShower repair
Jamie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Miles & Cody were fantastic ! Appreciate their commitment to the job and quality of work.

Paid $1,000+Great pricePlumbing pipe repairPlumbing leak repair
Jess10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

DJ and Cody were great techs - knowledgeable and patient with questions + they came back out on a Sunday to finish the job. Thanks y'all - would recommend and use again!

Plumbing pipe repair
Anthony2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

My man did a great job!

Paid $300–400OverpricedPlumbing leak detection+ Responsiveness+ Punctuality+ Quality
John7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★

Got a $28,000 repair quote for a busted sewer line to be repaired.Which causes a delay in reoccuping our home. They were misleading about the warranty stating a 100 year warranty on parts and 25 years labor. Got 2 more quotes and the repair was only $4,000 next day repair from a reputable company and was able to…

Plumbing pipe repair
Wayne4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Seth did great! Very up front

Paid $500–600Reasonable priceHVAC system maintenancePlumbing pipe repair
ChrisLocal Guide · 190 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Edit 7/22/25: De’undrey was out today and did a phenomenal job. De’undrey showed up promptly within the window quoted. He showed up and got straight to work on replacing the blower motor. De’undrey worked quickly and efficiently and didn't waste time. He was almost done with repairs and noticed there was another…

A/C system maintenanceHVAC system maintenanceHVAC system repair
Adrian4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

David, Alan, Brendon, and Nathan all have been big help to restoring this nightmare of a house to a nice place to live in. From main water line leaks from the slab to sewage piping needing to be replaced. They have helped immensely and have kept things clean while doing so. I appreciate all their work.

Reasonable pricePlumbing leak detectionPlumbing pipe repairElectrical outlet & switch installation
Cheryl6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

James French was helpful and knowledgeable.

Plumbing pipe repair
Byron6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Roberto Morales did a great job of explaining how he would repair and restore my badly clogged kitchen sink drain line. Very knowledgeable young man.

Drain cleaningPlumbing pipe repairPlumbing leak repair+ Punctuality+ Quality+ Value
Michael3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Brian K came out. Knowledgeable, professional April, 2024 - Jose Sanchez came out and replaced the electric panel and installed a whole house surge protector with his helper Braley. Very professional and craftsman quality electric work. Also had the outlets and light switches reinstalled. Very nice work even the…

Toilet repairPlumbing leak detectionPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Gloria7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Roberto Morales did an Amazing job! He was very professional and got the job done in a timely manner. I will definitely use him again for my next repair!

Reasonable pricePlumbing pipe repair
Deborah11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

This was such a small job but did it happily. We couldn’t get the shower-head loosened and he did it quickly and cheerfully! Many thanks.

HVAC system maintenanceShower installationPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
KenLocal Guide · 197 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Problem with the ac/heating unit was quickly diagnosed and repaired by polite technicians. Can't ask for more.

HVAC system maintenanceA/C system repairPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Jody4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Chuck provided great service as usual.

Plumbing pipe repair+ Quality+ Professionalism+ Value

Show more plumbing pipe repair reviews (48 more) →

Price

$406+26% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 30%Reasonable 52%Overpriced 6%Not sure 13%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance474$37–$295
A/C system maintenance424$39–$393
A/C system repair266$209–$786
HVAC system repair235$205–$933
Heating system maintenance181$39–$251
Repair HVAC105$216–$495
Install AC96$1.4k–$3.2k
Heating system repair82$166–$1.2k

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