Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Willard Heating, Cooling, & Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%79+19.2Value 14%97+13.7Replies to reviews 7%82+5.8Craft & service penalty92−0.8Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE

Willard Heating, Cooling, & Plumbing

Talty, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #90Position by Experts Score among all companies we track in this category. of 103 HVAC contractors · 4.9★ from 6,947 Google reviews

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Report card

Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Willard Heating, Cooling, & Plumbing is better than 84% of HVAC contractors.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Willard Heating, Cooling, & Plumbing is better than 79% of HVAC contractors.B
79
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Willard Heating, Cooling, & Plumbing is better than 92% of HVAC contractors.A
92
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Willard Heating, Cooling, & Plumbing is better than 97% of HVAC contractors.A
97
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Willard Heating, Cooling, & Plumbing is better than 100% of HVAC contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Willard Heating, Cooling, & Plumbing is better than 82% of HVAC contractors.A
82

Reviews for your job

Customers hired Willard Heating, Cooling, & Plumbing for 8 kinds of job.

Willard Heating, Cooling, & Plumbing for thermostat installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.16
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.88
Usually paidThe price range customers picked most often for this job.$1–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$148–$788
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 76/100.How Job match is calculatedBuilt only from reviews Google tagged “Thermostat installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#40 / 55
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 16 Google reviews tagged “Thermostat installation”

TreeladyLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★

I purchased a new unit 8 months ago . I had some major issues with it recently, however all are resolved! I trust the instal young man who fix some minor issues and the manager was very cooperative and courteous. I’m sleeping nice and comfortable tonight ! OK WELL THEY CAME MONDAY AND SAID IS WAS FIXED- This is…

Paid $1–200Great priceHeating system installationInstall thermostatElectrical outlet & switch repair
RobertLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Showed up promptly took the time needed to make sure the job was done correctly and when he left we were very satisfied with the professionalism and work.

Great priceHVAC system repairHVAC system maintenanceA/C system maintenance
lynda12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Zak was an incredible help getting our thermostat/app set up He was friendly, knowledgeable, and polite. The office staff were also helpful in setting up appointment and communicating with us. Receiving a text with technicians picture is a great safety tool. Willard installed new system last April and each step of…

A/C system maintenanceA/C system repairElectrical inspections
ChrisLocal Guide · 190 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Edit 7/22/25: De’undrey was out today and did a phenomenal job. De’undrey showed up promptly within the window quoted. He showed up and got straight to work on replacing the blower motor. De’undrey worked quickly and efficiently and didn't waste time. He was almost done with repairs and noticed there was another…

A/C system maintenanceHVAC system maintenanceHVAC system repair
CliffordLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Bobby and Mitch came out to my house and worked with me to find the best solution to fit my needs. We ended up going with completely new systems (resized to better fit our floor plan) and duct work (ours was old and inefficient…from 1968). They were professional, friendly, and they listened to our concerns. Jamie’s…

HVAC duct & vent installationHeating system installationThermostat installation+ Responsiveness+ Punctuality+ Quality
charlotte3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Very professional and friendly.

HVAC system repairThermostat installation+ Professionalism
Monte2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Our technicians, Mark & Tristan were prompt, professional and efficient. Installation of our new system was well within their estimated time of completion and they did a thorough job of cleaning up and explaining the operation of the equipment. We highly recommend using Willard Air Conditioning Plumbing & Heating.

Install ACHeating system installationInstall thermostat+ Responsiveness+ Punctuality+ Quality
Dawn1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have had 3 visits from Willard. All went smoothly! The owner checked on the installation after it was completed. There is only one thing missing. I need an owner' s manual for my thermostat. I have called and requested one, but none has shown up yet. It is time for the Spring check-up, so maybe they will bring one at that time.

Heating system installationHVAC duct & vent repairThermostat installation+ Responsiveness+ Quality+ Professionalism
Jared4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Fast, effective, fair, polite!

Install ACHeating system installationThermostat installation+ Responsiveness+ Punctuality+ Professionalism
Jay7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Absolutely great customer service. Mark was really fantastic - he took the time to explain things carefully, was very patient and courteous, and demonstrated a very high level of professionalism and knowledge. It was a pleasure having them work on our home. We will not be using any other company for all our A/c and…

HVAC system repairInstall thermostatA/C system repair+ Responsiveness+ Punctuality+ Quality
Christopher2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great company

HVAC duct & vent cleaningHVAC duct & vent installationThermostat installation+ Responsiveness+ Punctuality+ Quality
Stephanie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★

Rating only, no written review.

HVAC duct & vent cleaningHVAC system repairInstall AC
Dawn1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Rating only, no written review.

HVAC system maintenanceInstall ACThermostat installation+ Responsiveness+ Punctuality+ Quality
Keith3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

A/C system maintenanceHeating system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
James2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

A/C system maintenanceHVAC duct & vent cleaningCleaning+ Responsiveness+ Quality+ Professionalism
Bill3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

A/C system maintenanceHVAC duct & vent cleaningCleaning+ Quality+ Professionalism+ Value

Price

$406+26% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 30%Reasonable 52%Overpriced 6%Not sure 13%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance474$37–$295
A/C system maintenance424$39–$393
A/C system repair266$209–$786
HVAC system repair235$205–$933
Heating system maintenance181$39–$251
Repair HVAC105$216–$495
Install AC96$1.4k–$3.2k
Heating system repair82$166–$1.2k

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