Analyzing 5,880,2915.9M ReviewsFor 16,22616.2K Experts

Experts Reviews · Company report
Willard Heating, Cooling, & Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%79+19.2Value 14%97+13.7Replies to reviews 7%82+5.8Craft & service penalty92−0.8Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE

Willard Heating, Cooling, & Plumbing

Talty, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #90Position by Experts Score among all companies we track in this category. of 103 HVAC contractors · 4.9★ from 6,947 Google reviews

📞 Call (469) 275-0391Request a call backWebsite ↗

Report card

Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Willard Heating, Cooling, & Plumbing is better than 84% of HVAC contractors.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Willard Heating, Cooling, & Plumbing is better than 79% of HVAC contractors.B
79
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Willard Heating, Cooling, & Plumbing is better than 92% of HVAC contractors.A
92
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Willard Heating, Cooling, & Plumbing is better than 97% of HVAC contractors.A
97
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Willard Heating, Cooling, & Plumbing is better than 100% of HVAC contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Willard Heating, Cooling, & Plumbing is better than 82% of HVAC contractors.A
82

Reviews for your job

Customers hired Willard Heating, Cooling, & Plumbing for 8 kinds of job.

Willard Heating, Cooling, & Plumbing for toilet repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.46
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.83
Usually paidThe price range customers picked most often for this job.$500–600
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$176–$529
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “Toilet repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#9 / 16
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 46 Google reviews tagged “Toilet repair” · showing 20

Kristi8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Jose was great at answering any questions while here giving a quote for electrical. Very nice and pleasant gentleman.

HVAC system repairToilet repair+ Responsiveness+ Punctuality+ Professionalism
Laura2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Jose Lopez, Jr. and Jose Ramos are two very excellent electricians! They came to install a whole house surge protector. But found problems with the old breakers that could be a potential safety issue. That hazard has been taken care of today during the same visit. My Mom and I are relieved and extremely grateful!

Paid $1,000+Reasonable pricePlumbing leak detectionWater heater installationPlumbing leak repair+ Responsiveness+ Punctuality+ Quality
Christopher1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Ismael did a fantastic job! Very kind, very informative. We’ll be calling yall again if we need your services.

Toilet repair
Marisa4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Great Job, honest, sincere

Paid $500–600Not sureToilet repair
Joel2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Roberto was amazing, and Zachery were amazing. Very thorough and knowledgeable.

Paid $200–300Reasonable priceToilet repair
Baltazar7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Mr Green is a very knowledgeable technician and did a very good job.

Toilet repairGeneral alarm installationHVAC system repair
Kathy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Today, Roberto Morales came out to take care of several plumbing concerns at my home. While I have used Willards for my air conditioner service and maintenance, this was my first time calling them out for plumbing. I was extremely pleased to learn that their level of service, professionalism and courtesy extends to…

Toilet repairDrain cleaningFaucet repair
Michael3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Brian K came out. Knowledgeable, professional April, 2024 - Jose Sanchez came out and replaced the electric panel and installed a whole house surge protector with his helper Braley. Very professional and craftsman quality electric work. Also had the outlets and light switches reinstalled. Very nice work even the…

Toilet repairPlumbing leak detectionPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
fernando4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Very good service

InstallationToilet repairHVAC system maintenance+ Value
Carolyn4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Bryan came out and looked at our walk-in tub & I was very encouraged as to his ability to repair a walk in tub that leaked & the cold water knob would not turn. He was very respectful of the surrounding stone work not being disturbed. Did a wonderful job!

Toilet repair+ Punctuality+ Quality+ Professionalism
Ebony4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Charles was very thorough and polite. He went above and beyond. When he finished I felt like I made a new friend.

Toilet repairPlumbing leak repair+ Responsiveness+ Punctuality+ Quality
Larry7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

They are always timely respectful and understanding. I recommend Willard’s for many reasons but their employees like Bryan are the main reason I continue using them.

Faucet installationToilet repair
Kathy10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

He came out and fixed our leaky toilet. He did a great job.

Toilet repair+ Responsiveness+ Punctuality+ Quality
Larry9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Chuck was very prompt and professional. Fixed our problem and all three toilets work perfectly

Toilet repairDrain cleaning+ Responsiveness+ Punctuality+ Professionalism
Mark1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Bryan Kitching of your staff fixed our toilets in no time and exceeded my expectations!

Toilet repairService not listed+ Responsiveness+ Quality+ Professionalism
Bettye7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Good

Toilet repair+ Responsiveness+ Punctuality+ Professionalism
mary1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jeremy Kennedy arrived on time And was very helpful. I will ask for him again when needed

Toilet repair+ Responsiveness+ Punctuality+ Quality
Sharon2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Kevin and Jeremy were great. Very polite, personable and helpful. They explained, and showed me, what they were doing and solved our problem quickly. I would recommend them to others. The company is also not real far from where we are, which is another good point. Thank you again.

Toilet repair+ Responsiveness+ Punctuality+ Quality
Eminem12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jeramy and Kevin were absolutely amazing on-time courteous, respectful and did a wonderful job

Toilet repair+ Responsiveness+ Punctuality+ Quality
KellyLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★

Nice enough guy but caused me to have to return the new toilet he was installing for a different one due to giving me the wrong rough in size. Asked me if it was a problem that it was at least 6 inches away from the wall.

Toilet repair− Quality− Professionalism

Show more toilet repair reviews (26 more) →

Price

$406+26% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 30%Reasonable 52%Overpriced 6%Not sure 13%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance474$37–$295
A/C system maintenance424$39–$393
A/C system repair266$209–$786
HVAC system repair235$205–$933
Heating system maintenance181$39–$251
Repair HVAC105$216–$495
Install AC96$1.4k–$3.2k
Heating system repair82$166–$1.2k

Compare with

Cyclone Heating and Air Conditioning Forney, TX logoCyclone Heating and Air Conditioning Forney, TXExperts Score 100Talty · 5.00★Arthur Heating & Air logoArthur Heating & AirExperts Score 99Talty · 4.99★Patriot Comfort Services logoPatriot Comfort ServicesExperts Score 99Talty · 4.99★