Analyzing 6,815,2416.8M ReviewsFor 19,29019.3K Experts

Experts Reviews · Company report
Willard Heating, Cooling, & Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%79+19.2Value 14%97+13.7Replies to reviews 7%82+5.8Craft & service penalty92−0.8Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE

Willard Heating, Cooling, & Plumbing

Talty, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #98Position by Experts Score among all companies we track in this category. of 113 HVAC contractors · 4.9★ from 6,947 Google reviews

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Report card

Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Willard Heating, Cooling, & Plumbing is better than 84% of HVAC contractors.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Willard Heating, Cooling, & Plumbing is better than 79% of HVAC contractors.B
79
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Willard Heating, Cooling, & Plumbing is better than 92% of HVAC contractors.A
92
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Willard Heating, Cooling, & Plumbing is better than 97% of HVAC contractors.A
97
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Willard Heating, Cooling, & Plumbing is better than 100% of HVAC contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Willard Heating, Cooling, & Plumbing is better than 82% of HVAC contractors.A
82

Reviews for your job

Customers hired Willard Heating, Cooling, & Plumbing for 8 kinds of job.

Willard Heating, Cooling, & Plumbing for water heater repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.24
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.96
Usually paidThe price range customers picked most often for this job.$1,000+
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “Water heater repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 15
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 24 Google reviews tagged “Water heater repair”

Billy14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Install new Tankless Water Heater

Paid $1,000+Water heater repair
J.1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Excellent service.

Reasonable priceWater heater repair+ Responsiveness+ Professionalism
Carol13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Wes did a great job fixing my problem with the water heater. Great service!

Paid $100–200Great priceWater heater repair
Kathy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

The leak was repaired and cleaned! Thanks! Charles Gandy

Paid $1–100Great priceHVAC system maintenanceWater heater repair+ Responsiveness+ Punctuality+ Quality
ChrisLocal Guide · 190 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Edit 7/22/25: De’undrey was out today and did a phenomenal job. De’undrey showed up promptly within the window quoted. He showed up and got straight to work on replacing the blower motor. De’undrey worked quickly and efficiently and didn't waste time. He was almost done with repairs and noticed there was another…

A/C system maintenanceHVAC system maintenanceHVAC system repair
A9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Very pleased with their work and professionalism. They walked me through the entire process and made me feel good about the repairs being made Zakary was great!!!

Water tank repairWater heater repairPlumbing leak repair+ Responsiveness+ Punctuality+ Quality
Deborah3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Jose the electrician was great

Water heater repairPlumbing leak repairGarbage disposal repair+ Responsiveness+ Quality+ Professionalism
Terry8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Bryan was prompt and professional. Could not fix the issue that day but left me with good advise and multiple quotes on options on how to move forward. Will use them again when the need arises

Water heater repair+ Responsiveness+ Punctuality+ Quality
Ebony2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Bryan Kitching was very knowledgeable and answered all my questions. He was on time and did a great job. Thanks again!

Water heater repair+ Punctuality+ Professionalism
Sharon9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Pat did a great job .

HVAC system maintenanceHVAC system repairA/C system repair+ Responsiveness+ Punctuality+ Quality
KENLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Chuck was on time and very professional in all the plumbing work we needed. Great job!!!!

Water heater repairDrain cleaning+ Responsiveness+ Punctuality+ Quality
Heather4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Chuck answered or questions and will continue to work with us to get the problem resolved

Water heater repair+ Responsiveness+ Punctuality+ Professionalism
Glenda3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

This team was on time, very knowledgeable, did an amazing job on everything…will definitely recommend Willard to my family and friends…Thanks again!!!! 😊

Install ACWater heater repairWater tank installation
Debbie13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I called and talked with Carly, she was very nice and put in a service call for me right away, I thought it may be a few days, but Bryan came over within hours to make the repair, I was pleasantly surprised, and very appreciative of the quick response…thank you Bryan!! I will definately continue to use Willard, and share with others. Debbie Kofler

Water heater repair+ Responsiveness+ Quality+ Professionalism
Tech1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Came the same day we called. Installed a brand new water heater unit in our garage. Cleaned up after he was finished. Did not leave until we had hot water. Thank you so much

Water heater repairWater tank installation+ Responsiveness+ Punctuality+ Quality
Carlstene12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★

Technician was prompt and courteous. Bryan informed me about the issue and provided a solution. He was fantastic. 5 stars for Bryan!

Heating system maintenanceWater heater repair+ Responsiveness+ Professionalism+ Value
Bill3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Replaced receiver an controller in ceiling fan

HVAC system repairPlumbing leak repairWater heater repair+ Punctuality+ Quality+ Professionalism
amanda3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Brian came out to look at a hot water heater that was not working. He did a great job at getting it replaced fast with no issues. I would highly recommend using this company.

Water heater repair+ Responsiveness+ Punctuality+ Quality
Scott2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Excellent service. Thanks so much Bryan.

Plumbing leak repairWater heater repairWater tank repair+ Responsiveness+ Punctuality+ Quality
Amanda8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Arrived early, professional, courteous and friendly repairman.

Water heater repairWater tank installation+ Punctuality+ Quality+ Professionalism
Valerie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Rating only, no written review.

Plumbing leak detectionFaucet installationPlumbing leak repair
Rand3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Rating only, no written review.

Electrical wiring installationWater heater repair
peter11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Water heater installationHeating system repairWater heater repair+ Responsiveness+ Punctuality+ Quality
James1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Water heater repair+ Responsiveness+ Punctuality+ Quality

Price

$406+24% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 30%Reasonable 52%Overpriced 6%Not sure 13%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance474$37–$295
A/C system maintenance424$39–$393
A/C system repair266$216–$807
HVAC system repair235$205–$959
Heating system maintenance181$39–$251
Repair HVAC105$224–$535
Install AC96$1.6k–$3.2k
Heating system repair82$161–$1.2k

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