Analyzing 6,632,2586.6M ReviewsFor 18,54118.5K Experts

Experts Reviews · Company report
Williams Plumbing & Heating logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%79+19.2Value 14%81+11.5Replies to reviews 7%48+3.4Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE

Williams Plumbing & Heating

Billings, MT · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #43Position by Experts Score among all companies we track in this category. of 50 heat pump installation services · 4.8★ from 300 Google reviews

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Report card

Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Williams Plumbing & Heating is better than 86% of heat pump installation services.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Williams Plumbing & Heating is better than 79% of heat pump installation services.B
79
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Williams Plumbing & Heating is better than 100% of heat pump installation services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Williams Plumbing & Heating is better than 81% of heat pump installation services.A
81
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Williams Plumbing & Heating is better than 100% of heat pump installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Williams Plumbing & Heating is better than 48% of heat pump installation services.C
48

Reviews for your job

Customers hired Williams Plumbing & Heating for 8 kinds of job.

Williams Plumbing & Heating for repair HVAC

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.4
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$100–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$57–$738
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 73/100.How Job match is calculatedBuilt only from reviews Google tagged “Repair HVAC”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#26 / 30

All 4 Google reviews tagged “Repair HVAC”

Brandy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

My son just bought a house where the floor furnace wasnt opertional. Didn't know if it just need lit, cleaned or just garbage. Had called at least 6 places to look at a floor furnace. Most don't service those old units. One provided a $6k quote to replace. Others didn't want to touch it. Williams came out…

Paid $100–200Reasonable priceRepair HVAC
Lil2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I'm beyond happy and satisfied with this service. From the time I made the first call to the ending of the payment. Both Cloe and Travis were incredibly professional and helpful. I made the appointment yesterday and we have heat tonight. Thank you so much my family thanks you too!

Repair HVAC+ Responsiveness+ Professionalism+ Value
christi3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Knowledgeable, professional, punctual. Would recommend to others

Repair HVACWater heater repair+ Punctuality+ Professionalism
benjaminLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

After trying a few, this is the best shop in town. Super impressed with the whole Williams team. Service is fast and responsive, straightforward techs who care about their work. Grant and Jesse have done great plumbing work for us (remodel, emergency drain work), and Brodie helped problem solve a tricky kitchen exhaust install. Highly recommend.

Repair HVACDrain cleaning

Price

$271-40% vs typical heat pump installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 25%Reasonable 67%Overpriced 3%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Toilet repair14$251–$667
Plumbing pipe repair10$429–$1.2k
Plumbing leak detection7$78–$444
Faucet repair7—
Drain cleaning7$271–$432
Water heater repair5—
Faucet installation4—
Repair HVAC4$57–$738

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