Analyzing 6,573,0126.6M ReviewsFor 18,19818.2K Experts

Experts Reviews · Company report
Willing & Able Carpet Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%99+54Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 99Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE

Willing & Able Carpet Cleaning

Avondale, AZ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #21Position by Experts Score among all companies we track in this category. of 135 carpet cleaning · 5.0★ from 586 Google reviews

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Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Willing & Able Carpet Cleaning is better than 99% of carpet cleaning.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Willing & Able Carpet Cleaning is better than 98% of carpet cleaning.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Willing & Able Carpet Cleaning is better than 100% of carpet cleaning.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Willing & Able Carpet Cleaning is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Willing & Able Carpet Cleaning is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Willing & Able Carpet Cleaning is better than 100% of carpet cleaning.A
100

Reviews for your job

Customers hired Willing & Able Carpet Cleaning for 6 kinds of job.

Willing & Able Carpet Cleaning for general carpet cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.74
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$500+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$170–$334
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “General carpet cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#8 / 98
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.98%

All 74 Google reviews tagged “General carpet cleaning” · showing 20

Sarah1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

I had a great experience with Willing & Able carpet cleaning. They were very easy to make an appointment with, called me ahead time with an ETA which was very helpful as I have 2 dogs. David was detailed and extremely knowledgeable about carpet cleaning. He let me know everything I needed to treat the carpets,…

Paid $300–350Reasonable priceGeneral carpet cleaningPet stain & odor removal
Angela10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

My house looks great! Both men were super friendly and thorough, never pressured me to get any upgrades, even though I did. I'm very happy and will use them yearly now!

Paid $300–350Great priceUpholstery cleaningGeneral carpet cleaning
Adam7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

On time, respectful, and friendly. Would recommend.

General carpet cleaning
Brandon4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Great communication and did a fantastic job. Very accommodating to help on short notice.

Carpet steam cleaningGeneral carpet cleaning
QuinnLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Incredible service! I will hire them again next time. Scheduling was a breeze, tech was a delight, the work was done well. Can’t recommend this company enough.

Paid $150–200Great priceGeneral carpet cleaning
Sarah5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great work, fast, and on time! We always work with this company when getting our carpets cleaned.

Great priceGeneral carpet cleaningPet stain & odor removal
MileyLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Love this company. Very respectful, kind and the work is beautiful. Will use Willing and Able for our future needs!

Great priceCarpet steam cleaningGeneral carpet cleaning
Caitlyn2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great experience!

General carpet cleaning
AlexanderLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Made my 6 year old carpet look almost brand new! Reasonable pricing and great service

Paid $250–300Reasonable priceGeneral carpet cleaning
TinaLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

David was courteous, professional, efficient. Thank you!

Reasonable priceGeneral carpet cleaning
Victor6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Dave did an excellent job cleaning the carpet, chairs and couches in my office. Highly recommend him!

Paid $300–350Reasonable priceUpholstery cleaningGeneral carpet cleaning
Julia6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

They came in to the business I work for to clean our carpet and they did an amazing job. The carpet looks amazing thank you so much. I highly recommend them 👌🏼

Great priceCarpet steam cleaningGeneral carpet cleaning
Pamela4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

David was the exception to the rule. He was very professional and kind. He gave us clear and concise instructions on what was going to happen. He did his job very well and we were very pleased with the result. He is an asset to this company and a reflection of its professionalism and moral code. Would definitely use this company again without hesitation.

Paid $300–350Reasonable priceCarpet steam cleaningGeneral carpet cleaning
Crest3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

We highly recommend Willing and Able! They take great care of our clients and are very professional and thorough. If you’re looking for a reliable carpet cleaner, look no further!

Great priceGeneral carpet cleaning
VLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Absolutely wonderful!! Went above and beyond to deal with the older carpet we have with 3 shedding animals! Trust me when I say this was not an easy job! Abel handled it quickly and professionally and the price was so good!! I recommend him to my son before he pulled the van away from my house. Highly recommended!!!

Paid $250–300Great priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
Michael2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Very professional and palate, awesome job!!

Paid $200–250Great priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
Kim10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

They are awesome! Reasonably priced, amazing results! See the difference (Don’t judge lol…we had contractors in our house) I would use them over and over again! - I had three bedrooms, hallway, loft and stairs (regular carpet), three huge area rugs, and a large fabric sectional.

Paid $500+Reasonable priceUpholstery cleaningGeneral carpet cleaningArea rug cleaning
CJ1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

They were fantastic, professional, friendly and fast. I would absolutely recommend their services and will use them in the future.

General carpet cleaning
Liz7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

The entire process was a delightful and hassle-free experience! Rehgan, our scheduler, was incredibly kind, knowledgeable, and incredibly helpful. David, our technician, arrived punctually and performed an exceptional job. Not only was he meticulous and skilled in his work, but he also shared his expertise in tile…

Paid $500+General carpet cleaning
Jennah8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Hired the company to clean three bedrooms of carpet + tile after my dog had diarrhea everywhere (and I do mean everywhere). David thoroughly assessed the areas and addressed my concerns regarding baseboards, etc. prior to starting and did an amazing job for a reasonable price. When some of the spots reappeared after…

Paid $350–400Reasonable priceGeneral carpet cleaningPet stain & odor removalService not listed

Show more general carpet cleaning reviews (54 more) →

Price

$271+5% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 47%Reasonable 51%Overpriced 1%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning141$170–$334
General carpet cleaning74$170–$334
Upholstery cleaning46$189–$353
Pet stain & odor removal34$139–$373
Area rug cleaning25$170–$453
Mattress cleaning2—

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