Analyzing 6,597,6366.6M ReviewsFor 18,31418.3K Experts

Experts Reviews · Company report
Willing & Able Carpet Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%99+54Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 99Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE

Willing & Able Carpet Cleaning

Avondale, AZ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #21Position by Experts Score among all companies we track in this category. of 135 carpet cleaning · 5.0★ from 586 Google reviews

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Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Willing & Able Carpet Cleaning is better than 99% of carpet cleaning.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Willing & Able Carpet Cleaning is better than 98% of carpet cleaning.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Willing & Able Carpet Cleaning is better than 100% of carpet cleaning.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Willing & Able Carpet Cleaning is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Willing & Able Carpet Cleaning is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Willing & Able Carpet Cleaning is better than 100% of carpet cleaning.A
100

Reviews for your job

Customers hired Willing & Able Carpet Cleaning for 6 kinds of job.

Willing & Able Carpet Cleaning for upholstery cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.46
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$500+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$189–$353
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “Upholstery cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#7 / 86
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.97%

All 46 Google reviews tagged “Upholstery cleaning” · showing 20

Stephanie13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 days ago★★★★★

Great service and very professional and courteous - Did a fabulous job! We’ve used this company for a few years and they always perform fabulously

Paid $350–400Reasonable priceUpholstery cleaning
EdLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

I called to request grout sealing in a brand new house and area rug cleaning in our current house that we would be moving to our new house. The experience booking the appointment was very easy and courteous. Communications leading up to the service were great and they even called to let me know the technicians…

Paid $500+Reasonable priceUpholstery cleaningArea rug cleaningService not listed
Katie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

I highly recommend Willing & Able Carpet Cleaning! From start to finish, the experience was excellent. They were professional, friendly, punctual, and took great care in making sure the job was done right. My couch looks and smell so much fresher, and I’m extremely happy with the results. It’s clear they take pride…

Paid $200–250Reasonable priceUpholstery cleaning
Angela10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

My house looks great! Both men were super friendly and thorough, never pressured me to get any upgrades, even though I did. I'm very happy and will use them yearly now!

Paid $300–350Great priceUpholstery cleaningGeneral carpet cleaning
Jessica7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Excellent cleaning of my couch that is now free of stains and dog hair. Did a much better job than I ever could have and the technician (David) was very friendly and did fantastic work. Would definitely recommend! Update 10/10/26: Ivan came to the house to clean all tile floors and the grout as well. He did a…

Upholstery cleaning
RhondaLocal Guide · 42 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

David was very personable and explained everything he would be doing. He was on time and did a great job. The work was excellent and the price was reasonable. Highly recommend.

Paid $250–300Reasonable priceUpholstery cleaningMattress cleaning
Monica6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Great customer service! And the work they did on my tile and couch was fantastic!

Reasonable priceUpholstery cleaningService not listed
Ellen2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Abel was awesome! Such a professional, from beginning to end. Highly recommend

Paid $450–500Great priceUpholstery cleaningArea rug cleaningService not listed
DebLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

David from Willing & Able was very professional. He arrived on time. He made sure my dog was not going to run out, and he treated my furniture with great care.

Paid $200–250Reasonable priceCarpet steam cleaningUpholstery cleaning
Donna4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Willing and Able have served us well for a moderate price for several years.. Thank you!

Carpet steam cleaningUpholstery cleaningPet stain & odor removal
Melissa7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Update: Frustratingly, red wine was spilled on my white furniture shortly after they came out the first time. They slipped me into a cancellation and came out as soon as possible. They got the potential stain out and the furniture looks perfect again. Rarely do you find a company that you wish you could give more…

Upholstery cleaningPet stain & odor removal
Victor6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Dave did an excellent job cleaning the carpet, chairs and couches in my office. Highly recommend him!

Paid $300–350Reasonable priceUpholstery cleaningGeneral carpet cleaning
Barb1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

David was WONDERFUL—kind, knowledgeable, and did an excellent job.

Paid $450–500Great priceUpholstery cleaning
ShirleyLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Abel did a great job cleaning my 2 bedrooms and couch. I am happy for a job well done!

Paid $250–300Reasonable priceCarpet steam cleaningUpholstery cleaning
Simona4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Friendly staff , great communication and pricing is just right . I would recommend to anyone.

Great priceCarpet steam cleaningUpholstery cleaning
Kim10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

They are awesome! Reasonably priced, amazing results! See the difference (Don’t judge lol…we had contractors in our house) I would use them over and over again! - I had three bedrooms, hallway, loft and stairs (regular carpet), three huge area rugs, and a large fabric sectional.

Paid $500+Reasonable priceUpholstery cleaningGeneral carpet cleaningArea rug cleaning
DeeLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I had the good fortune and absolute pleasure of meeting Abel and watching him completely transform my dog's Crate & Barrel sectional couch back to its original beauty. He also made the dog's Archie Bunker recliner look brand new!!! Now the bedroom carpet is another story. I had a lot going on while Abel was here…

Customer photo from Dee's reviewCustomer photo from Dee's reviewCustomer photo from Dee's reviewCustomer photo from Dee's review
Paid $500+Great priceUpholstery cleaningGeneral carpet cleaningPet stain & odor removal
jLocal Guide · 42 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

David did a fabulous job!!!! Excellent service my man!!!! A+ 5/5

Paid $250–300Great priceUpholstery cleaningPet stain & odor removal
M12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

David did an excellent job cleaning my upholstery. He was friendly, professional, and took the time to explain the cleaning process and answer my questions. It was obvious that he takes pride in his work. He was thorough, paid attention to detail, and made sure everything looked great before he left. I really…

Paid $400–450Not sureUpholstery cleaningArea rug cleaningMattress cleaning
Jeff12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Great owner, very knowledgeable and experienced technician. Didn’t try any pushy upsell. Highly recommend!!!!

Paid $150–200Reasonable priceCarpet steam cleaningUpholstery cleaningArea rug cleaning

Show more upholstery cleaning reviews (26 more) →

Price

$271+5% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 47%Reasonable 51%Overpriced 1%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning141$170–$334
General carpet cleaning74$170–$334
Upholstery cleaning46$189–$353
Pet stain & odor removal34$139–$373
Area rug cleaning25$170–$453
Mattress cleaning2—

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