Landscape designer · Woodridge, IL · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%96+25Value 15%87+13.2Experts Score= 96Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#6 of 23 landscape designersiPosition by Experts Score among all companies we track in this category. · better than 77%
5.0★★★★★51 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers report that Willow Glen Landscape, Inc. handles a range of services including lawn maintenance, seasonal cleanups, and hardscape installations like pavers and drainage corrections. Recurring themes highlight punctual arrivals, fair pricing, and clear communication, with the owner frequently noted for providing design renderings and responding promptly to inquiries. The company maintains a perfect 5/5 rating from 51 reviews, and the owner has replied to every review received.
Google rating: 5.0 out of 5 from 51 reviews (100% five-star).
Reviews on this page: 51 Google reviews (45 with written comments, 5 with photos).
Owner responses: the business replied to 100% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.
Willow Glen Landscape, Inc.Landscape Designers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Willow Glen Landscape, Inc.: 99/100 on this factor. Category median: 87.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Willow Glen Landscape, Inc.: 96/100 on this factor. Category median: 87.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 84.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Willow Glen Landscape, Inc.: 87/100 on this factor. Category median: 97.A
87
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Willow Glen Landscape, Inc.: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 75.–
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Bar = this company · dark tick = category median.
Star ratings
51 Google reviews we collected
5.0of 5
5 stars51100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 45 written reviews
100%praise
Praise80100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price225%
Reasonable675%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results2228%
Staff & attitude1721%
Would recommend1215%
Speed & response1013%
Communication810%
Price & value68%
Honesty & trust56%
What customers talk about
We read 45 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Tom and his crew did a wonderful job with our landscaping project.”
“From start to finish, the kindness, professionalism and outcome were outstanding.”
“We would highly recommend for any landscaping project.”
“They responded promptly to all communication and let us know whenever there might be delays.”
“Clear communications of design, open to on-site changes to best fit customer needs.”
“Their prices are fair, and the owner is always easy to reach and happy to help with any questions or new ideas.”
“The team is super reliable, shows up on time, and leaves everything looking neat and beautiful.”
People customers mention
Lawn8 reviews
Tom6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Willow Glen Landscape, Inc. for 8 kinds of job. Pick one to see what they paid and said.
HeidiLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Tom and his crew did a wonderful job with our landscaping project. From the first design meeting until completion of the project we felt in good hands. They responded promptly to all communication and let us know whenever there might be delays. We would highly recommend for any landscaping project.
Beth7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
My experience with Willow Glen Lawn & Landscaping was exceptional. From start to finish, the kindness, professionalism and outcome were outstanding. Tom who was the lead was the best person to deal with in every way. He helped at every single turn, every detail and the outcome was perfect. His team were so…
Landscape design constructionDriveway landscaping
TonyLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Tom and the team did an outstanding job. Clear communications of design, open to on-site changes to best fit customer needs. Entire team worked in unison to make the design, removal of old and install of new seamless. You will not go wrong with the services.
Thanks for all the great work!
Tom16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I called midseason with a project and they were the only company to respond. Despite being very busy they worked with me patiently, were friendly and did conscientious work.
WilliamLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
Have been with Willow Glen for years. No one does landscape better. They care for your yard like it’s their own.
Gardening services
Michael5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★
Absolutely love Willow Glen Lawn & Landscape! They’ve been taking care of our yard for over 15 years and always do an amazing job. The team is super reliable, shows up on time, and leaves everything looking neat and beautiful. Their prices are fair, and the owner is always easy to reach and happy to help with any…
Great priceWalkway landscapingGardening servicesLandscape installations
Tom and his crew did a wonderful job with our landscaping project. From the first design meeting until completion of the project we felt in good hands. They responded promptly to all communication and let us know whenever there might be delays. We would highly recommend for any landscaping project.
Thank you for the wonderful review! We’re glad to hear you had such a positive experience from the initial design through completion. Communication and keeping our customers informed are important to us, so we especially appreciate you mentioning that. It was a pleasure working with you, and we truly appreciate your trust in our team and your recommendation!
Beth Norman7 reviewsiTotal number of Google reviews Beth has written across all businesses on Google Maps, not just this one.
My experience with Willow Glen Lawn & Landscaping was exceptional. From start to finish, the kindness, professionalism and outcome were outstanding. Tom who was the lead was the best person to deal with in every way. He helped at every single turn, every detail and the outcome was perfect. His team were so courteous, professional and kind, and so skilled in what they do. I’m very grateful to have the experience I had and the beautiful outcome!
Thank you so much, Beth, for your incredibly kind words. We’re truly grateful for the opportunity to work with you and are so pleased to hear that your experience from start to finish was such a positive one. Our goal is always to provide thoughtful service, clear communication, and a finished result our customers can truly enjoy, so your feedback means a great deal to us. It was a pleasure working with you, and we sincerely appreciate your trust in Willow Glen.
— Tom & the Willow Glen team
Tony SuvegLocal Guide · 16 reviewsiTotal number of Google reviews Tony has written across all businesses on Google Maps, not just this one.
Tom and the team did an outstanding job. Clear communications of design, open to on-site changes to best fit customer needs. Entire team worked in unison to make the design, removal of old and install of new seamless. You will not go wrong with the services.
Thanks for all the great work!
Response from the owner · a month ago
Thank you, Tony! We really appreciate the kind words and are glad you had such a positive experience with our team. Being able to make adjustments along the way and ensure the finished project works well for our customers is very important to us. It was a pleasure working with you, and we truly appreciate your trust in Willow Glen.
— Tom & the Willow Glen team
Tom M16 reviewsiTotal number of Google reviews Tom has written across all businesses on Google Maps, not just this one.
I called midseason with a project and they were the only company to respond. Despite being very busy they worked with me patiently, were friendly and did conscientious work.
Thank you for the kind review! We appreciate the opportunity to help with your project and are glad you’re pleased with the new walkway and plantings. Thank you for choosing Willow Glen!
William FischerLocal Guide · 16 reviewsiTotal number of Google reviews William has written across all businesses on Google Maps, not just this one.
Absolutely love Willow Glen Lawn & Landscape! They’ve been taking care of our yard for over 15 years and always do an amazing job. The team is super reliable, shows up on time, and leaves everything looking neat and beautiful. Their prices are fair, and the owner is always easy to reach and happy to help with any questions or new ideas. Highly recommend them if you want a great-looking lawn and more free time for yourself!
Tom was an absolute joy to work with. He was responsive and on the day of our landscaping project he personally went to the store to make some adjustments to our plant choices to ensure a high quality product. His crew was professional and did amazing work. I will definitely be using this company again for future landscaping needs.
Price assessment: Great price
Services: Landscape design construction
Response from the owner · 3 months ago
Thank you so much, Joanna! We truly appreciate your kind words and are grateful you took the time to leave us a review.
It was a pleasure working with you, and I’m glad we were able to make a few last-minute adjustments to find the right plants for your landscape. We always want to make sure the finished project is something you’ll enjoy for years to come.
I’ll be sure to pass your compliments along to our crew—they’ll be happy to hear their hard work was recognized.
Thank you again for trusting us with your project. We look forward to working with you again whenever you’re ready for the next phase!
Barbara Stark1 reviewiTotal number of Google reviews Barbara has written across all businesses on Google Maps, not just this one.
We are so impressed with the organization, knowledge and caring for our landscape from Willow Glen. Since we met with Tom and discussed our lawn's needs going forward, we have felt comfortable and excited to see our future landscaping develop.
Tom and team are incredibly easy to work with and extremely responsive. They are patient when working through design and even provide renderings to help you visualize the project.
Willow Glen Landscaping did spring clean up, including removing dead scrubs, edging and mulch installation. It looks amazing! Well worth it and super easy to work with!
Price assessment: Reasonable price
Services: Lawn care, Backyard landscaping, Service not listed
Response from the owner · 5 months ago
Thank you Emily! We greatly appreciate the review and look forward to helping with future projects.
