Day care center · Garland, TX · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%74+40.4Reliability 24%53+12.8Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 74Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#15 of 25 child care agenciesiPosition by Experts Score among all companies we track in this category. · better than 42%
4.7★★★★★46 Google reviews · 24 photos
91%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
7.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Willow Oaks Kids Academy 4.7 out of 5 based on 46 reviews, frequently praising the staff's warmth, patience, and consistent communication via a daily app that shares updates on activities and care. Parents highlight the facility's flexibility, affordable pricing, and engaging field trips that support child development. However, lower-rated reviews cite concerns regarding high staff turnover, inconsistent classroom cleanliness, and perceived security lapses during drop-off and pickup procedures.
Google rating: 4.7 out of 5 from 46 reviews (91% five-star).
Reviews on this page: 46 Google reviews (44 with written comments, 6 with photos).
Owner responses: the business replied to 9% of reviews.
Most recent review: October 8, 2026.
Service: Child Care Agency serving Garland, Texas.
Data from Google, last updated October 25, 2026.
Score profile vs other child care agencies
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Willow Oaks Kids AcademyChild Care Agencies median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Willow Oaks Kids Academy: 74/100 on this factor. Category median: 79.B
74
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Willow Oaks Kids Academy: 53/100 on this factor. Category median: 71.C
53
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Willow Oaks Kids Academy: 100/100 on this factor. Category median: 87.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Willow Oaks Kids Academy: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Willow Oaks Kids Academy: 100/100 on this factor. Category median: 84.A
100
Bar = this company · dark tick = category median.
Star ratings
46 Google reviews we collected
4.7of 5
5 stars4291%
4 stars00%
3 stars00%
2 stars12%
1 star37%
Praise vs complaints
Phrases our text analysis found in 44 written reviews
81%praise
Praise3881%
Complaints919%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price583%
Reasonable117%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1838%
Would recommend1021%
Speed & response511%
Communication511%
Honesty & trust49%
Quality & results36%
Price & value24%
What customers talk about
We read 44 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The teachers are always so welcoming, kind, and caring toward my son.”
“I highly recommend this preschool to anyone looking for a place that truly cares for children and families.”
“But if you can, I would avoid this center at all costs.”
“Everyone has been good and quick to update trough the app and/or we ever have questions.”
“She's very communicative about my son and how he's doing in class on a day-to-day basis which is great for me since I (like most parents) always want…”
“Went to ask questions about the place and my kids were completely ignored when trying to be friendly.”
“It means so much knowing that they genuinely love and care for him.”
“We have had a wonderful experience with Willow Oaks Kids Academy.”
“Terrible experience here.”
“It is also very affordable!”
People customers mention
Ashley7 reviews
Monica5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Willow Oaks Kids Academy for 1 kind of job. Pick one to see what they paid and said.
Cindy2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
My daughter just started school this year and she loves it,she loves her teachers Mrs.Ashley and Ms.megan she has learned so much in so little time. She loves and talks about her friends,and all the fun activities they did.We always feel welcome as soon as we walked in the school I’m glad I chose willow oaks kids academy for my daughter.
Autumn10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
We absolutely love Willow Oaks Kids Academy! The teachers are always so welcoming, kind, and caring toward my son. It means so much knowing that they genuinely love and care for him. You can tell that the teachers build real relationships with the children and make them feel comfortable and supported. I’m grateful…
Great price
Rayshaun8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
This is my son’s first year in preschool and I’m glad we found Willow Oaks. He adjusted well and the teachers have been patient and supportive with him. Everyone has been good and quick to update trough the app and/or we ever have questions. Thank you
Michelle4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I have an infant and second grader going here annd started a few months ago and this place is amazing! They are so welcoming. The communication with my kids are amazing!! The field trip they have for the older kids always seems fun.. I be jealous that I’m stuck at work. I love that they keep me updated on the app…
Great price
Eliana2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
The staff is always super nice and welcoming. My daughters love their teachers and friends. We love it there!!
Educational services
B2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
My children have been going to will peaks for the past 4 years! We love it here. They take the kids of fun field trips, and are just all around loving to the kids!!
My daughter just started school this year and she loves it,she loves her teachers Mrs.Ashley and Ms.megan she has learned so much in so little time. She loves and talks about her friends,and all the fun activities they did.We always feel welcome as soon as we walked in the school I’m glad I chose willow oaks kids academy for my daughter.
Autumn collins10 reviewsiTotal number of Google reviews Autumn has written across all businesses on Google Maps, not just this one.
We absolutely love Willow Oaks Kids Academy! The teachers are always so welcoming, kind, and caring toward my son. It means so much knowing that they genuinely love and care for him. You can tell that the teachers build real relationships with the children and make them feel comfortable and supported. I’m grateful for the positive environment they provide and for the love and care they show my son every day. ❤️
This is my son’s first year in preschool and I’m glad we found Willow Oaks. He adjusted well and the teachers have been patient and supportive with him. Everyone has been good and quick to update trough the app and/or we ever have questions. Thank you
Michelle Lemus4 reviewsiTotal number of Google reviews Michelle has written across all businesses on Google Maps, not just this one.
I have an infant and second grader going here annd started a few months ago and this place is amazing! They are so welcoming. The communication with my kids are amazing!! The field trip they have for the older kids always seems fun.. I be jealous that I’m stuck at work. I love that they keep me updated on the app with naps, feeding and diaper changes. For the first time using a daycare they set my expectation super high! I love them
Price assessment: Great price
Age group: Infant (under 1 yrs), School-age (6+ yrs)
My children have been going to will peaks for the past 4 years! We love it here. They take the kids of fun field trips, and are just all around loving to the kids!!
Price assessment: Great price
Services: Educational services
Safety features: Locked entry
Jennifer Ramirez3 reviewsiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
My child has been attending Willow Oaks for almost a year already! Everything has been amazing from the start I love how flexible they are and how they try to work out with you. They have amazing staff who care and love being around kids. Overall me and my baby enjoy being part of this school !
Thu Ngo12 reviewsiTotal number of Google reviews Thu has written across all businesses on Google Maps, not just this one.
We have had a wonderful experience with Willow Oaks Kids Academy. I really appreciate how the teachers and staff keep parents updated through the app every single day with activities, lessons, and updates about our children. I especially love being able to see when my daughter’s nap starts and ends—it’s such a helpful part of the daily updates.
I also love seeing what Jessica is learning, including the weekly songs, monthly songs, numbers, and counting in Spanish from 1–10. The best part is that she is only 3 years old! 🥰 It makes me so happy and proud to see her learning so much at such a young age.
She is learning English, Vietnamese at home, and now Spanish at school. It’s amazing to see her being exposed to three languages at only 3 years old. ❤️
I really appreciate how Willow Oaks Kids Academy makes learning fun while keeping parents involved in their child’s day. We are very happy to be part of the Willow Oaks family! 🌸
Jermia Irving1 reviewiTotal number of Google reviews Jermia has written across all businesses on Google Maps, not just this one.
My 2 children attend and we love it here! The teachers are kind and welcoming. They are learning something new each week. The director Mrs. Monica has great communication and very friendly.
Glenda CoplinLocal Guide · 68 reviewsiTotal number of Google reviews Glenda has written across all businesses on Google Maps, not just this one.
I absolutely love this preschool. Both of my grandchildren attend and they have learned so much. The front office team are amazing and are always welcoming. The teachers are so nice and attentive. I love how they have the security door in the front entrance. I highly recommend this preschool to anyone looking for a place that truly cares for children and families.
