Jon Schumann11 reviewsTotal number of Google reviews Jon has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSuper timely and thorough. I would highly recommend
- Price assessment: Great price
WIN Home Inspection
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%83+5.9Craft & service penalty96−0.4Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#33 of 61 mold inspectorsPosition by Experts Score among all companies we track in this category. · better than 47%
4.9 ★★★★★ 493 Google reviews · 19 photos
97%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
1.2%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
48%reviews answered by the owner
Jul 2026latest review
WIN Home Inspection at a glance
Google reviewers rate WIN Home Inspection 4.9 out of 5 based on 493 reviews, with the owner responding to 48% of them. Customers frequently praise the company for punctuality, thoroughness, and clear communication of findings, noting that detailed reports help buyers make informed decisions. However, a pattern of low-star reviews describes significant oversights, such as missed structural defects or infestations, leading to dissatisfaction with the inspection's completeness.
- Google rating: 4.9 out of 5 from 493 reviews (97% five-star).
- Reviews on this page: 493 Google reviews (355 with written comments, 4 with photos).
- Owner responses: the business replied to 48% of reviews.
- Most recent review: July 26, 2026.
- Service: Mold Inspector serving Taylorsville, Utah.
Data from Google, last updated October 27, 2026.
Score profile vs other mold inspectors
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.WIN Home Inspection: 94/100 on this factor. Category median: 96.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.WIN Home Inspection: 91/100 on this factor. Category median: 95.A
91
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.WIN Home Inspection: 96/100 on this factor. Category median: 99.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.WIN Home Inspection: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.WIN Home Inspection: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.WIN Home Inspection: 83/100 on this factor. Category median: 75.A
83
Bar = this company · dark tick = category median.
Star ratings
493 Google reviews we collected
- 5 stars47997%
- 4 stars61%
- 3 stars10%
- 2 stars31%
- 1 star41%
Praise vs complaints
Phrases our text analysis found in 355 written reviews
- Praise68699%
- Complaints61%
Topic share
How often each topic comes up in the written reviews
- Quality & results22332%
- Staff & attitude15723%
- Would recommend10515%
- Speed & response8212%
- Communication8212%
- Honesty & trust223%
- Price & value213%
What customers talk about
We read 355 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was very thorough, had an amazing background in electrical so he was able to catch some things that I don't know anyone else would have been able to.”
“Their 100% unethical, terrible customer service.”
“They both did a great, thorough and professional job.”
“I would recommend James and John to anyone needing home inspection services!”
“Would not recommend to anyone!”
“Additionally, they were easy to contact, quick to respond and were diligent about getting the multitude of tests done within the allotted timeframe fo…”
“Awesome to work with and help explaining issues they find.”
“We’d recommend his services to anyone looking for a reliable, knowledgeable, and trustworthy inspector.”
“Of course some things were different to me than I was used to but John spent a great deal of extra time to assure me that my home was inspected properly.”
People customers mention
- Neil 45 reviews
- John 16 reviews
- Morris 11 reviews
- Young 9 reviews
- Brent 9 reviews
- James 4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired WIN Home Inspection for 8 kinds of job. Pick one to see what they paid and said.
Recent reviews
LincolnLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
I had them come and do an inspection and James was amazing to work with. He was very thorough, had an amazing background in electrical so he was able to catch some things that I don't know anyone else would have been able to. I'm very impressed.
Leandro5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
This is the second time we used WIN for a home inspection. We've worked with both John and James. They both did a great, thorough and professional job. At the end of the inspection, they presented the list of discovered items in detail as they walked me through the home. After the inspection it was very easy to use…
Viviana5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
They did an amazing job! Super thorough and quick to get me scheduled. They walked me through everything afterward and showed me exactly what was found. I’m so thankful for their work and really appreciate how detailed they were in making sure I’m all set. Highly recommend!
Lisa13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
Great experience, John was friendly, he arrived on time, and was very thorough. I even received my report the same day. I highly recommend Win home inspections.
SpencerLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
John was great! Provided a lot of details that helped us make the right decision for our home, ultimately we decided against the house we inspected we were very happy John found some issues that saved some big surprises.
Justin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★
DO. NOT USE THIS COMPANY!!! I had them do a home inspection for me including thermal imaging of the walls and they failed to detect a full blown mice infestation throughout the entire house. I would not have bought the home if I knew the extent of the damage. The entire house had to be gutted. I know that I cannot…
Jobs customers hired them for
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Customer reviews
4.9 ★★★★★ 493 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Jonathan Cooper12 reviewsTotal number of Google reviews Jonathan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAwesome to work with and help explaining issues they find.
Todd Signs3 reviewsTotal number of Google reviews Todd has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleKnowledgeable and fast!
Lincoln RobbinsLocal Guide · 19 reviewsTotal number of Google reviews Lincoln has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI had them come and do an inspection and James was amazing to work with. He was very thorough, had an amazing background in electrical so he was able to catch some things that I don't know anyone else would have been able to. I'm very impressed.
Leandro Capalleja5 reviewsTotal number of Google reviews Leandro has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThis is the second time we used WIN for a home inspection. We've worked with both John and James. They both did a great, thorough and professional job. At the end of the inspection, they presented the list of discovered items in detail as they walked me through the home. After the inspection it was very easy to use their website to get a copy of all of the docs. I will definitely be working with them again for future home inspection needs.
Barry Anderton5 reviewsTotal number of Google reviews Barry has written across all businesses on Google Maps, not just this one.
Review from Google · view on Googleprompt thorough
Kristen McMurphyLocal Guide · 22 reviewsTotal number of Google reviews Kristen has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleOur realtor provided us three options for our home inspection as part of our due diligence as buyers. We compared all three options, and there were several things that stood out about WIN: 1. Their example report was better organized, with clear notations on what they recommended be fixed, whether the item was out of compliance with standards or just something they thought needed repairing and the reasons why. 2. They had a lot of additional tests that were easy to add onto the standard home inspection. We had multiple other tests we were interested in since we are new to Utah, and also have some health considerations when it comes to mold and toxins. It was very easy to see what they provided and even easier to add these to our invoice as we checked out online. 3. Additionally, they were easy to contact, quick to respond and were diligent about getting the multitude of tests done within the allotted timeframe for our due diligence process, especially considering we requested some tests that took several days to complete. Lastly, I made an error when paying for the tests online, and they were quick to help resolve that, always answering my emails and calls, and following up quickly. I would recommend James and John to anyone needing home inspection services!
Viviana Benavides5 reviewsTotal number of Google reviews Viviana has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey did an amazing job! Super thorough and quick to get me scheduled. They walked me through everything afterward and showed me exactly what was found. I’m so thankful for their work and really appreciate how detailed they were in making sure I’m all set. Highly recommend!
Lisa DeSoi13 reviewsTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat experience, John was friendly, he arrived on time, and was very thorough. I even received my report the same day. I highly recommend Win home inspections.
RYAN NELSON3 reviewsTotal number of Google reviews RYAN has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExtremely thorough, very pleased!
Business details
- Phone: (801) 477-5862
- Website: wini.com
- Service area: Taylorsville, UT