Analyzing 6,754,1436.8M ReviewsFor 19,11119.1K Experts
Customers frequently praise Window Crafters for punctual arrivals, professional conduct, and effective communication during window and door repairs. Reviews highlight the team's ability to handle complex issues like vintage hardware restoration and track adjustments. However, a small number of low-star reviews criticize the company for charging high upfront estimates and failing to follow up on service requests or return contact attempts.
Data from Google, last updated October 26, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Bar = this company · dark tick = category median.
82 Google reviews we collected
Phrases our text analysis found in 70 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 70 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Marin was amazing, patient, and did a fantastic job.”
“Raymond, Jamie, and James were responsive and patient as we worked through scope and timing, and James came back out to verify every detail before the…”
“Window Crafters did a fantastic job restoring the vintage Andersen windows at our family's Newport Beach home.”
“The windows with the bad hardware that started this call are still broken and we paid $2,200.”
“I really like them and highly recommend them for this technical work.”
“From the first site visit through the install, the communication was excellent.”
“For the service and knowledge, I paid a very reasonable price.”
“They are knowledgeable, dependable and always helpful!”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Window Crafters, Inc. for 3 kinds of job. Pick one to see what they paid and said.
Marin was amazing, patient, and did a fantastic job. He replaced a window sash on a tri-fold window and adjusted multiple doors around our house. Would give 10 stars if possible.
Window Crafters did a fantastic job restoring the vintage Andersen windows at our family's Newport Beach home. These are older units with hard to find hardware, and the team sourced and replaced the roto operators, cranks, and locks across the house. From the first site visit through the install, the communication…
Our fixed panel of our multi panel sliding door system came apart from the frame. They were responsive and came out very quickly. They fixed it immediately and made sure everything was in perfect order before leaving. Highly recommend!
Excellent customer service and on time. They were very professional and friendly. Martin and his son are a great team.
Wow best service in world from the Hernandez dad and son team thanks to my best bud Jamie
My door lock was broken and the staff showed up, worked on the door and fixed the problem! They were on time, professional and left the space they worked in clean! Great job and would highly recommend!
| Job | Reviews | Category typical |
|---|---|---|
| Window repair | 32 | — |
| General door installation | 6 | — |
| Window installation | 4 | — |
4.8 ★★★★★ 82 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Crew was efficient and polite. They wee also on time.
Marin was amazing, patient, and did a fantastic job. He replaced a window sash on a tri-fold window and adjusted multiple doors around our house. Would give 10 stars if possible.
Incredibly helpful. Thank you Martin and Tony!!
Window Crafters did a fantastic job restoring the vintage Andersen windows at our family's Newport Beach home. These are older units with hard to find hardware, and the team sourced and replaced the roto operators, cranks, and locks across the house. From the first site visit through the install, the communication was excellent. Raymond, Jamie, and James were responsive and patient as we worked through scope and timing, and James came back out to verify every detail before the parts were ordered so nothing came in wrong. The crew was professional, careful in every room, and finished a full day ahead of schedule. The windows operate like new. If you have older Andersen windows that others say cannot be fixed, these are the people to call. Highly recommend.
Anthony & Martin did an excellent job. On time and professional.
Our fixed panel of our multi panel sliding door system came apart from the frame. They were responsive and came out very quickly. They fixed it immediately and made sure everything was in perfect order before leaving. Highly recommend!
Seamless…measure to install, well done and thanks!
Excellent customer service and on time. They were very professional and friendly. Martin and his son are a great team.
Wow best service in world from the Hernandez dad and son team thanks to my best bud Jamie
My door lock was broken and the staff showed up, worked on the door and fixed the problem! They were on time, professional and left the space they worked in clean! Great job and would highly recommend!
Analyzing 6,754,1436.8M ReviewsFor 19,11119.1K Experts
