Window installation service · Rockford, IL · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%80+19.4Value 14%100+14.1Replies to reviews 7%18+1.3Craft & service penalty55−4.5Experts Score= 77Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.77SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#122 of 127 window cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 4%
4.7★★★★★461 Google reviews · 23 photos
87%five-star reviews
4.95★last 12 monthsiAverage stars on reviews from the last 12 months only.
1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Window World of Rockford 4.7 out of 5 based on 461 reviews, with the owner responding to 45 percent of them. Customers frequently praise punctual installation crews, professional communication, and thorough cleanup after completing window and siding projects. However, some lower-rated reviews criticize missed appointments, unreturned calls, and disputes over warranty coverage or incomplete trim work.
Google rating: 4.7 out of 5 from 461 reviews (87% five-star).
Reviews on this page: 461 Google reviews (362 with written comments, 26 with photos).
Owner responses: the business replied to 45% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Window World of RockfordWindow Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Window World of Rockford: 86/100 on this factor. Category median: 97.A
86
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Window World of Rockford: 80/100 on this factor. Category median: 97.A
80
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Window World of Rockford: 55/100 on this factor. Category median: 99.C
55
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Window World of Rockford: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Window World of Rockford: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Window World of Rockford: 18/100 on this factor. Category median: 85.F
18
Bar = this company · dark tick = category median.
Star ratings
461 Google reviews we collected
4.7of 5
5 stars40387%
4 stars245%
3 stars61%
2 stars61%
1 star225%
Praise vs complaints
Phrases our text analysis found in 362 written reviews
97%praise
Praise61897%
Complaints213%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
99%fair
Great price4532%
Reasonable8661%
Overpriced11%
Not sure107%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude18829%
Quality & results13721%
Speed & response11919%
Would recommend7512%
Price & value7211%
Communication325%
Honesty & trust163%
What customers talk about
We read 362 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very timely and professional, excellent quality install and communication”
“Great service and job completion quicker than expected, even after finding “surprises” with the wood framing after removing the old sliding door.”
“We had windows installed by Window World of Rockford and had a horrible experience.”
“Very happy with the quality of the sliding glass door and how efficient and professional Al and Nichole worked together to get it installed.”
“Called and set up and appointment to get a quote to have 15 windows done and then they never showed up for the appointment.”
“…improvement we are very happy with the service we received and would highly recommend to anyone…”
“Never again and I wish I would have listened to my gut instincts and fired them after the city found how they were cutting corners and being dishonest…”
“I thought they were affordable and very pleased with finished product.”
“Too expensive.”
“Tom the installer was great and answered all my questions.”
“Kevin was on time, he was genuine, he explained why our screens were causing trouble, and he was congenial.”
People customers mention
Scott16 reviews
Brad11 reviews
Tom11 reviews
Windows8 reviews
Tony7 reviews
Seth7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Window World of Rockford for 8 kinds of job. Pick one to see what they paid and said.
WesLocal Guide · 29 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 12 hours ago★★★★★
From quote to installation was a smooth process. Installers very quick and professional.
12bass2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Great service and job completion quicker than expected, even after finding “surprises” with the wood framing after removing the old sliding door.
Great priceInstallation
Diane5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Wonderful from start to finish! Professional, respectful and cleaned the areas inside & out!
Reasonable priceWindow installation
Richard1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Very happy with the quality of the sliding glass door and how efficient and professional Al and Nichole worked together to get it installed. Their attention to detail from the actual install, to the constant cleanup during the process was amazing. They also took the time to make sure we were shown everything about…
Reasonable priceGeneral door installationInstallation
Greg8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★
The salesman we had, Brad was very good! Introduced himself upon arriving, & asked what we were looking to do, & explained everything in detail. Any questions needed answering, he was right there with ALL the answers. Everything went well, & we r looking forward to getting our new windows installed! Thanks Brad!
Reasonable priceWindow installation
Robert11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Excellent install and previous customer service. They also installed an Egress window in our home a few years ago and stand behind what they sell.
From quote to installation was a smooth process. Installers very quick and professional.
Response from the owner · 10 hours ago
Thank you, Wes! We're glad to hear that the process from quote to installation went smoothly and that our installers met your expectations with their professionalism and speed. Your feedback means a lot to us!
Greg PoffLocal Guide · 23 reviewsiTotal number of Google reviews Greg has written across all businesses on Google Maps, not just this one.
Very timely and professional, excellent quality install and communication
Response from the owner · a week ago
Thank you, Austin! We're glad to hear you appreciated the timely service, professional installation, and clear communication. Your feedback means a lot to us!
12bass2 reviewsiTotal number of Google reviews 12bass has written across all businesses on Google Maps, not just this one.
Great service and job completion quicker than expected, even after finding “surprises” with the wood framing after removing the old sliding door.
Price assessment: Great price
Services: Installation
Response from the owner · a week ago
Thank you, 12bass! We're glad to hear you had a great experience with our service and that we were able to complete the job quickly, even with the unexpected challenges. Your feedback is truly appreciated!
Diane Bergman5 reviewsiTotal number of Google reviews Diane has written across all businesses on Google Maps, not just this one.
Very happy with the quality of the sliding glass door and how efficient and professional Al and Nichole worked together to get it installed. Their attention to detail from the actual install, to the constant cleanup during the process was amazing. They also took the time to make sure we were shown everything about the door.
Also very happy with all the people we dealt with in the store. Very friendly and knowledgeable about the product.
Thanks to everyone.
Price assessment: Reasonable price
Services: General door installation, Installation
Response from the owner · 2 weeks ago
Thank you, Richard! We're glad to hear you’re happy with the sliding glass door and that Al and Nichole made the installation process seamless with their professionalism and attention to detail. It's great to know you found our store team friendly and knowledgeable. We appreciate your kind words!
Greg Michel8 reviewsiTotal number of Google reviews Greg has written across all businesses on Google Maps, not just this one.
The salesman we had, Brad was very good! Introduced himself upon arriving, & asked what we were looking to do, & explained everything in detail. Any questions needed answering, he was right there with ALL the answers. Everything went well, & we r looking forward to getting our new windows installed! Thanks Brad!
Price assessment: Reasonable price
Services: Window installation
Response from the owner · 2 weeks ago
Thank you, Greg! We appreciate your kind words about Brad and are glad to hear he provided excellent service. Enjoy your new windows!
Robert Burt11 reviewsiTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
Excellent install and previous customer service. They also installed an Egress window in our home a few years ago and stand behind what they sell.
Price assessment: Reasonable price
Services: Window installation
Response from the owner · 2 weeks ago
Thank you, Robert! We're grateful for your kind words and glad to hear you had a great experience with our installation and customer service. It's wonderful to know you trust us from your previous project as well.
Andy Johnson1 reviewiTotal number of Google reviews Andy has written across all businesses on Google Maps, not just this one.
