Plumbing supply store · Conway, AR · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%88+60.9Reliability 31%89+27.4Experts Score= 88Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#25 of 40 bathroom remodeling contractorsiPosition by Experts Score among all companies we track in this category. · better than 38%
4.8★★★★★32 Google reviews · 2 photos
94%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Winsupply of Conway 4.8 out of 5 based on 32 reviews, frequently praising the knowledgeable staff, extensive inventory of plumbing supplies, and helpful service. Customers often note that employees assist with locating hard-to-find parts and provide professional guidance. However, two one-star reviews criticize the store's policy of requiring appointments for entry, stating that the location is not open to the public without prior scheduling.
Google rating: 4.8 out of 5 from 32 reviews (94% five-star).
Reviews on this page: 32 Google reviews (18 with written comments, 1 with photos).
Owner responses: the business replied to 0% of reviews.
Score profile vs other bathroom remodeling contractors
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: satisfaction.
Winsupply of ConwayBathroom Remodeling Contractors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Winsupply of Conway: 88/100 on this factor. Category median: 93.A
88
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Winsupply of Conway: 89/100 on this factor. Category median: 91.A
89
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 95.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 98.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Winsupply of Conway: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 81.–
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Bar = this company · dark tick = category median.
Star ratings
32 Google reviews we collected
4.8of 5
5 stars3094%
4 stars13%
3 stars00%
2 stars00%
1 star13%
Praise vs complaints
Phrases our text analysis found in 18 written reviews
100%praise
Praise17100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
5topics
Staff & attitude741%
Quality & results318%
Speed & response318%
Would recommend318%
Price & value16%
What customers talk about
We read 18 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Friendly staff great service”
“Cody helped me through a recent project and completely exceeded my expectations, which aren't low.”
“He was responsive, followed through on everything he said he would, and went above and beyond by helping design a solution that was tailored to my exa…”
“Highly recommend!”
“Great prices.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
BBrentLocal Guide · 20 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
I've had an incredible experience every time I've worked with the team at Winsupply of Conway but I have to give a special shoutout to Cody P.
Cody helped me through a recent project and completely exceeded my expectations, which aren't low. He was responsive, followed through on everything he said he would, and…
JjohnLocal Guide · 20 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Had problem with my hot water heater which is no longer being manufactured. So spent day searching for parts with no luck. When to winsupply and they tried to locate some with no luck also. Let me go through there junk yard and found the part. What a great bunch of people. Help me with no charge. Great…
GGDSTUFF78Local Guide · 908 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Super helpful and very knowledgeable staff. If they don't have it, they will find it for you.
GguesswhoismeLocal Guide · 138 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★
This store is not open to the public. Must have an appointment to enter the store. You must call a head to get anytype of service. They don't answer tinier phones. There have signs posted stating this. Don't waste your time going here.
DDeborahLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 years ago★★★★★
Nice selection of fixtures. Many thanks to Melanie for her assistance and patience. She was very personable and knowledgeable. Highly recommend.
MM.Local Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 years ago★★★★★
Great folks that have everything that has to do with plumbing. They also have a large showroom with a wide variety of fixtures and finishes
I've had an incredible experience every time I've worked with the team at Winsupply of Conway but I have to give a special shoutout to Cody P.
Cody helped me through a recent project and completely exceeded my expectations, which aren't low. He was responsive, followed through on everything he said he would, and went above and beyond by helping design a solution that was tailored to my exact needs and actually saved me money in the process.
Great service can be hard to find, but not here.
Highly recommend!
J
John BrownLocal Guide · 26 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Had problem with my hot water heater which is no longer being manufactured. So spent day searching for parts with no luck. When to winsupply and they tried to locate some with no luck also. Let me go through there junk yard and found the part. What a great bunch of people. Help me with no charge. Great company to do work with. Best people experience I have had in years.
G
GDSTUFF78Local Guide · 908 reviewsiTotal number of Google reviews GDSTUFF78 has written across all businesses on Google Maps, not just this one.
