Carol Bayless1 reviewTotal number of Google reviews Carol has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHighly recommended 10/10
WIRELESS Z INC
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%99+68.5Reliability 31%99+30.5Experts Score= 99Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#4 of 57 ipad screen repair servicesPosition by Experts Score among all companies we track in this category. · better than 95%
5.0 ★★★★★ 108 Google reviews · 20 photos
99%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
96%reviews answered by the owner
Oct 2026latest review
WIRELESS Z INC at a glance
Google reviewers rate Wireless Z Inc five stars based on 108 reviews, noting the owner replies to most feedback. Customers frequently cite quick phone repairs completed within minutes, affordable pricing compared to other providers, and helpful staff who explain issues clearly. The store offers services for phones, laptops, and other electronics, with many patrons expressing satisfaction with the efficient and friendly customer service received during their visits.
- Google rating: 5.0 out of 5 from 108 reviews (99% five-star).
- Reviews on this page: 108 Google reviews (101 with written comments, 3 with photos).
- Owner responses: the business replied to 96% of reviews.
- Most recent review: October 22, 2026.
- Service: iPad Screen Repair Service serving Nashville, Tennessee.
Data from Google, last updated October 29, 2026.
Score profile vs other ipad screen repair services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.WIRELESS Z INC: 99/100 on this factor. Category median: 91.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.WIRELESS Z INC: 99/100 on this factor. Category median: 90.A
99
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.WIRELESS Z INC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 89.–
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Bar = this company · dark tick = category median.
Star ratings
108 Google reviews we collected
- 5 stars10799%
- 4 stars11%
- 3 stars00%
- 2 stars00%
- 1 star00%
Praise vs complaints
Phrases our text analysis found in 101 written reviews
- Praise12798%
- Complaints22%
Topic share
How often each topic comes up in the written reviews
- Would recommend3829%
- Staff & attitude2721%
- Price & value2016%
- Speed & response1814%
- Quality & results1713%
- Honesty & trust97%
What customers talk about
We read 101 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Bought phone from him good phone he is really nice 10/10”
“Anar has been very helpful on two separate occasions when I was having trouble with my phone!”
“Reapir our phones in 15 minutes for good price AR is the best”
“Anar had my phone fixed within minutes and did it right in front of me.”
“Excellent service and friendliness, I highly recommend it.”
“Honest work AR is the best he got me a great deal highly recommend”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
William1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Genius guy he knows what he is doing he wilk take care of you if you have any issue with your phone
Jedonna5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Anar has been very helpful on two separate occasions when I was having trouble with my phone! I would highly recommend him!
Alicia7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
My only regret is not coming to this establishment sooner. Anar had my phone fixed within minutes and did it right in front of me. I also paid less with him than I did at the last place and he showed me where they messed up some things. I will definitely be coming and will be telling my friends and family to come here.
gertrudeLocal Guide · 49 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Owner was very helpful and knowledgeable about his wares. He had just what I needed. Price was right too.
Pure1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Was having a bad day came in and got expectational service the Customer Service was awesome. thanks Wireless Z !
Brianna1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I love A.R he’s the best very understanding, fixed my phone multiple times with no problems . Very cool and respectful if your phone get broke go SHOP ! With wireless Z fasho
Photos
Customer reviews
5.0 ★★★★★ 108 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jeremy King2 reviewsTotal number of Google reviews Jeremy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI got 4 lines with there service decent price
William Miller1 reviewTotal number of Google reviews William has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGenius guy he knows what he is doing he wilk take care of you if you have any issue with your phone
Response from the owner · 4 weeks ago
Thank you so much for your review!
Michael Hampton1 reviewTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAR is the best very helpful highly recommended
Response from the owner · 4 weeks ago
Thank you so much for your wonderful review!
Jedonna Amstutz5 reviewsTotal number of Google reviews Jedonna has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAnar has been very helpful on two separate occasions when I was having trouble with my phone! I would highly recommend him!
Alicia Clark7 reviewsTotal number of Google reviews Alicia has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMy only regret is not coming to this establishment sooner. Anar had my phone fixed within minutes and did it right in front of me. I also paid less with him than I did at the last place and he showed me where they messed up some things. I will definitely be coming and will be telling my friends and family to come here.
gertrude masonLocal Guide · 49 reviewsTotal number of Google reviews gertrude has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleOwner was very helpful and knowledgeable about his wares. He had just what I needed. Price was right too.
Response from the owner · a month ago
Thank you so much for your wonderful review!
Felipe1 reviewTotal number of Google reviews Felipe has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat customer service highly recommend
Response from the owner · a month ago
Thank you so much for your wonderful review!
Daimar Avila1 reviewTotal number of Google reviews Daimar has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGood customer service highly recommended
Response from the owner · 2 months ago
Thanks for your wonderful review!
Frances Davis1 reviewTotal number of Google reviews Frances has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHonest guy good customer service
Response from the owner · 2 months ago
Thank you for your review!
Business details
- Address: 5335 Charlotte Ave, Nashville, TN 37209
- Phone: (615) 525-6474
- Facebook: Facebook
- Service area: Nashville, TN