Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts
Customers frequently praise WMGB for professional installation of glass block windows, egress windows, and attic insulation, highlighting punctuality, thorough cleanup, and responsive communication. The company maintains a 4.9 rating from 1,477 reviews, with the owner replying to 83% of feedback. However, lower-rated reviews identify recurring issues with poor communication regarding scheduling, unfinished interior work, and unresolved warranty claims related to water damage or defective door installations.
Data from Google, last updated November 6, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: momentum.
Bar = this company · dark tick = category median.
1,477 Google reviews we collected
Phrases our text analysis found in 1,178 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 1,178 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The staff members through the entire process were professional, attentive and there when they promised to be there.”
“I realize they aren’t liable for damages in these scenarios but it was incredibly unprofessional to not approach me and let me know about these matters.”
“Scott with installation was detail oriented, thorough and also real friendly.”
“Then they did a sloppy job filling in the hole surrounding the egress window.”
“They were fabulous, on time and super clean up on afterwards”
“Everything went smooth, but the whole process took forever.”
“…ed with went beyond themselves, Nothing was overlooked and I would HIGHLY RECOMMEND WMGB for all of your home improvement needs.…”
“Based on our experience and the resulting issues, we would not use WMGB again and cannot recommend them.”
“The WMGR team is fantastic - knowledgeable, responsive, courteous and reasonable.”
“way overpriced.”
“WMGB was easy to work with and did a great job replacing our basement windows.”
“He was thorough, professional, honest , personable and went above and beyond what I expected his time here would be.”
“You know this place is shady and untrustworthy when they block you on all social media because you call them out for their lack of integrity, customer…”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired WMGB Home Improvement (Formerly West Michigan Glass Block) for 8 kinds of job. Pick one to see what they paid and said.
I am extremely pleased with the preparatory work, the installation, and the follow-up. The staff members through the entire process were professional, attentive and there when they promised to be there. I definitely recommend WMGB!
I have only the highest compliments for the team of installers who reinsulated our attic. Not only were they extremely cordial throughout their stay but absolutely fulfilled all our expectations. This is the second time we've employed this firm and have been impressed both times with the quality of their work.…
WMGB installed two glass block windows for us. We are very happy with the results. WMGB was professional, effecient and courteous from start to finish.
My technician (Trevor?) was very helpful and courteous even though it was a dusty job replacing windows in the basement of an older house.
Derek was a thoughtful and very personable sales representative. Scott with installation was detail oriented, thorough and also real friendly. WMGB was easy to work with and did a great job replacing our basement windows. The additional light from the egress window and the glass block windows was amazing. We are very happy with the results.
The service was great. Arrived early & had all 4 glass block windows installed before noon.
| Job | Reviews | Category typical |
|---|---|---|
| Window installation | 230 | — |
| Installation | 185 | — |
| Home renovations | 78 | — |
| Basement remodeling | 17 | — |
| General door installation | 15 | — |
| General repairs | 9 | — |
| Remodeling | 6 | — |
| Waterproofing | 5 | — |
4.9 ★★★★★ 1,477 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
I am extremely pleased with the preparatory work, the installation, and the follow-up. The staff members through the entire process were professional, attentive and there when they promised to be there. I definitely recommend WMGB!
I have only the highest compliments for the team of installers who reinsulated our attic. Not only were they extremely cordial throughout their stay but absolutely fulfilled all our expectations. This is the second time we've employed this firm and have been impressed both times with the quality of their work. From their arrival to departure they consciously made an effort to keep the work area clean.
Thank you so much, Allan, for your kind words and for trusting WMGB on your projects! We’re thrilled to hear that our team’s professionalism and commitment to customer satisfaction made your experience a great one. It’s truly a pleasure serving homeowners throughout Grand Rapids, and we hope you enjoy your new glass block windows for many years to come!
WMGB installed two glass block windows for us. We are very happy with the results. WMGB was professional, effecient and courteous from start to finish.
My experience was amazing from start to finish! WMGB is a first-class company!
My technician (Trevor?) was very helpful and courteous even though it was a dusty job replacing windows in the basement of an older house.
Derek was a thoughtful and very personable sales representative. Scott with installation was detail oriented, thorough and also real friendly. WMGB was easy to work with and did a great job replacing our basement windows. The additional light from the egress window and the glass block windows was amazing. We are very happy with the results.
The service was great. Arrived early & had all 4 glass block windows installed before noon.
Everything from the quote to the install to the help with questions/concerns was great.
Glass block basement windows turned out great
They were fabulous, on time and super clean up on afterwards
WMGB Home Improvement (Formerly West Michigan Glass Block) on Google Maps →
Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts
