Experts Reviews · Company report
WMGB Home Improvement (Formerly West Michigan Glass Block) logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%72+17.5Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty86−1.4Momentum penalty62−3.8Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE

WMGB Home Improvement (Formerly West Michigan Glass Block)

Grandville, MI · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #14Position by Experts Score among all companies we track in this category. of 18 insulation contractors · 4.9★ from 1,477 Google reviews

Report card

Percentile vs other insulation contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.WMGB Home Improvement (Formerly West Michigan Glass Block) is better than 81% of insulation contractors.A
81
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.WMGB Home Improvement (Formerly West Michigan Glass Block) is better than 72% of insulation contractors.B
72
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.WMGB Home Improvement (Formerly West Michigan Glass Block) is better than 86% of insulation contractors.A
86
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.WMGB Home Improvement (Formerly West Michigan Glass Block) is better than 100% of insulation contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.WMGB Home Improvement (Formerly West Michigan Glass Block) is better than 62% of insulation contractors.B
62
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.WMGB Home Improvement (Formerly West Michigan Glass Block) is better than 100% of insulation contractors.A
100

Reviews for your job

Customers hired WMGB Home Improvement (Formerly West Michigan Glass Block) for 8 kinds of job.

WMGB Home Improvement (Formerly West Michigan Glass Block) for basement remodeling

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Jobs reviewedHow many Google reviews are tagged with this job.17
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 93/100.How Job match is calculatedBuilt only from reviews Google tagged “Basement remodeling”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 1

All 17 Google reviews tagged “Basement remodeling”

Eric5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We had a basement small window get broken back a bit ago and called WMGB about getting a price and time frame to get a block window Put in. Other company’s told me I would have to get at least 3 window’s done for them to come. This guys just laughed and said no they would come out for the one. Gave us a great price…

Basement remodelingInstallation+ Responsiveness+ Punctuality+ Quality
Katrine3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Devin came and installed an egress window and repaired my bathroom window. They were professional, on time, and communicated well with me during the process about what they were doing and to confirm placement of the window. They made an effort to keep it clean, so the carpet and drywall in my basement room was not…

Basement remodeling+ Responsiveness+ Punctuality+ Quality
Scot6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great to work with. Very happy with their work to install 2 new glass block windows and an egress window in our basement. Top notch service start to finish, including followup the day after completion

Basement remodelingHome renovationsInstallation+ Responsiveness+ Punctuality+ Quality
Jake1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We hired WMGB to install two egress windows for us. The team was very professional and presented numerous options for us to choose from. Once we decided to move ahead, we were given an install date and they actually hit it! The installation team did a great job despite numerous challenges with our site (close…

Basement remodelingGeneral construction+ Punctuality+ Quality+ Professionalism
Nicholas3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Completed a technically complex foundation cut out for a new walk out basement. Then installed a strong header and new door with sidelight. Lead times on doors/windows are out of their hands, but once scheduled the work was all done on time. They were careful not to damage the finished spaces on either side of the work and I'm happy with the result.

Basement remodelingGeneral construction+ Responsiveness+ Punctuality+ Professionalism
Brian1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Nick was on time, polite and professional. He completed the jopb on time. He had to adjust a few items, he explained it well and completed the job. I spoke with person in the office reference the invoice, that was a very satisfying event as well. I will be reccomending WMGB

Basement remodeling+ Responsiveness+ Punctuality+ Quality
Blaine5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Highly recommend WMGB for glass block windows. Devin did an awesome job with the install and the new windows look really good! I enjoyed working with WMGB them on this project.

Basement remodelingHome renovationsInstallation+ Responsiveness+ Punctuality+ Quality
Kimberly5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very professional and friendly. Everything went very smoothly we had an egress window installed for daycare. I will use them again and will recommend them.

Accessory building constructionBasement remodelingRemodeling+ Responsiveness+ Punctuality+ Quality
Katie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

They did a very nice job. Everyone who came to the site was courteous. The work was done well. I would recommend them!

Basement remodeling+ Responsiveness+ Punctuality+ Quality
TheTstew143 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great company to use. I had William as my install technician and he went over everything in great detail. He asked me a few times during the install of my windows if these looked good and if there were any changes I would like to add while he was installing. This company stands by their product and will work with…

Basement remodeling+ Responsiveness+ Punctuality+ Quality
PaulLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I had 3 exterior doors replace and 4 glass block basement windows replaced. WMGB did a wonderful job! Quality-excellent, Design-excellent, Workmanship-excellent, Financing-excellent, Personnel-excellent. Highly recommend WMGB.

Basement remodelingExterior structural repairs+ Responsiveness+ Punctuality+ Quality
Kim3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Had new basement windows installed. What a difference in appearance and air infiltration. I should have done this years ago.

Basement remodeling+ Quality
Arnold2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

William was an amaizing gentleman! I would hire these guys all day! He was on time, respect my requests and gave me honest answers!

Basement remodeling+ Responsiveness+ Punctuality+ Quality
Andrew4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Showed up on time, very friendly and answered all questions that I had. I had 5 windows replaced all the work was done excellently and in a timely manner. Definitely would recommend.

Basement remodelingService not listed
Peter1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Basement remodeling+ Punctuality+ Quality
Sarah2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Basement remodeling+ Responsiveness+ Quality+ Professionalism
KeithLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Basement remodeling+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 32%Reasonable 58%Overpriced 4%Not sure 6%

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