Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts

Experts Reviews · Company report
WMGB Home Improvement (Formerly West Michigan Glass Block) logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%72+17.5Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty86−1.4Momentum penalty62−3.8Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE

WMGB Home Improvement (Formerly West Michigan Glass Block)

Grandville, MI · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #14Position by Experts Score among all companies we track in this category. of 18 insulation contractors · 4.9★ from 1,477 Google reviews

📞 Call (616) 243-3700Request a call backWebsite ↗

Report card

Percentile vs other insulation contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.WMGB Home Improvement (Formerly West Michigan Glass Block) is better than 81% of insulation contractors.A
81
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.WMGB Home Improvement (Formerly West Michigan Glass Block) is better than 72% of insulation contractors.B
72
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.WMGB Home Improvement (Formerly West Michigan Glass Block) is better than 86% of insulation contractors.A
86
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.WMGB Home Improvement (Formerly West Michigan Glass Block) is better than 100% of insulation contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.WMGB Home Improvement (Formerly West Michigan Glass Block) is better than 62% of insulation contractors.B
62
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.WMGB Home Improvement (Formerly West Michigan Glass Block) is better than 100% of insulation contractors.A
100

Reviews for your job

Customers hired WMGB Home Improvement (Formerly West Michigan Glass Block) for 8 kinds of job.

WMGB Home Improvement (Formerly West Michigan Glass Block) for general door installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.15
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 93/100.How Job match is calculatedBuilt only from reviews Google tagged “General door installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 1

All 15 Google reviews tagged “General door installation”

Rachel2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We have worked with WMGB for a few different projects. We had three large picture windows replaced on our main floor, a glass block window removed and replaced with a sliding door, French doors replaced with a window, and a small glass block window turned into an egress window. Tim went above and beyond during the…

General door installationWindow installationService not listed+ Responsiveness+ Quality+ Professionalism
Jean3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We needed a new sliding glass door installed and it was a custom size. Jack came out to do all the measurements and he was the one who came and installed our door. I’d highly recommend him and would definitely ask for him again! He was thorough, took his time, patiently answered all our questions and did a…

General door installation+ Responsiveness+ Punctuality+ Quality
D.3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Jack did a wonderful job installing the new slider door, it looks fantastic and it was done in a few hours. Thank you!

General door installation+ Responsiveness+ Punctuality+ Quality
Paul1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Everyone I interacted with was kind and professional. Keith (salesman) was helpful and honest. He help us figure out exactly what we needed and tolerated about 8 course changes as was making up my mind and asking for another quote. Mike, and is crew, who did the installation were just awesome. Their work was so good…

General door installationWindow installation+ Responsiveness+ Punctuality+ Quality
Cindy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

We could not be happier with the quality and professionalism of each person we encountered in the process of getting our egress window installed. Zach, Matt, Danny, and Chad were all highly professional, friendly, efficient, and best of all did exactly what they said they would do exactly when they said they would…

General door installationWindow installation
Robert1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

professional people in all positions

General door installationWindow installation+ Responsiveness+ Punctuality+ Quality
Kris6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very happy with our new slider. Finished product looks great. Dann and Dave were very polite, knowledgeable, on time and worked hard through the day. We will use WMGB in the future as we have other projects on the horizon. VERY HAPPY!

General door installation+ Responsiveness+ Punctuality+ Quality
Steve3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

WMGB was **fantastic**. The windows and doors are awesome, and the install team did a fantastic job, I couldn’t be happier with them. They were on time, friendly, super communicative, skilled and tidy. Would 100% choose WMGB again in the future.

General door installationWindow installation+ Responsiveness+ Punctuality+ Quality
Brad8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

From the first design appointment to ordering, scheduling, and installation, WMGB has been prompt, professional, and exceedingly courteous. The crew did excellent work and assured every detail was taken care of before they considered the job done. Thanks for a great experience, WMGB!

General door installationWindow installation+ Responsiveness+ Punctuality+ Quality
Marty9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

WMGB has installed an egress window and new doors (entryway and screen-doors) for our home. They did an excellent job. The door installers were especially meticulous in trying to install new, modern doors in an 80-year old home. They had to be creative and exceeded our expectations. Cost of the project was on the…

General door installationWindow installation+ Punctuality+ Quality+ Professionalism
CurtisLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Great people to work with. Everyone I have had contact with was always professional.

General door installationWindow installation+ Responsiveness+ Quality+ Professionalism
Ralph8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Workers were friendly and did a great job.

General door installation+ Quality+ Professionalism
Ed2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

General door installation+ Punctuality+ Quality
Cami1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

General door installation+ Responsiveness+ Punctuality+ Quality
Gail3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

General door installation+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 32%Reasonable 58%Overpriced 4%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Window installation230—
Installation185—
Home renovations78—
Basement remodeling17—
General door installation15—
General repairs9—
Remodeling6—
Waterproofing5—

Compare with

Michigan Spray Foam Insulation logoMichigan Spray Foam InsulationExperts Score 95Grandville · 4.93★Grandville Roofing and Siding logoGrandville Roofing and SidingExperts Score 94Grandville · 4.95★Melvin Belk Roofing logoMelvin Belk RoofingExperts Score 92Grandville · 4.89★