Experts Reviews · Company report
WMGB Home Improvement (Formerly West Michigan Glass Block) logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%72+17.5Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty86−1.4Momentum penalty62−3.8Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE

WMGB Home Improvement (Formerly West Michigan Glass Block)

Grandville, MI · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #14Position by Experts Score among all companies we track in this category. of 18 insulation contractors · 4.9★ from 1,477 Google reviews

Report card

Percentile vs other insulation contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.WMGB Home Improvement (Formerly West Michigan Glass Block) is better than 81% of insulation contractors.A
81
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.WMGB Home Improvement (Formerly West Michigan Glass Block) is better than 72% of insulation contractors.B
72
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.WMGB Home Improvement (Formerly West Michigan Glass Block) is better than 86% of insulation contractors.A
86
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.WMGB Home Improvement (Formerly West Michigan Glass Block) is better than 100% of insulation contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.WMGB Home Improvement (Formerly West Michigan Glass Block) is better than 62% of insulation contractors.B
62
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.WMGB Home Improvement (Formerly West Michigan Glass Block) is better than 100% of insulation contractors.A
100

Reviews for your job

Customers hired WMGB Home Improvement (Formerly West Michigan Glass Block) for 8 kinds of job.

WMGB Home Improvement (Formerly West Michigan Glass Block) for home renovations

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Jobs reviewedHow many Google reviews are tagged with this job.78
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.78
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Home renovations”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 1
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.96%

All 78 Google reviews tagged “Home renovations” · showing 20

duaneLocal Guide · 107 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★

I am extremely pleased with the preparatory work, the installation, and the follow-up. The staff members through the entire process were professional, attentive and there when they promised to be there. I definitely recommend WMGB!

Reasonable priceHome renovationsInstallation
Sylvia6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★

Careful, professional service! Thanks for going the extra mile.

Reasonable priceHome renovations
LindyLocal Guide · 68 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Edit: 4 yrs later from initial review. We needed an old egress window replaced and the final glass block basement window installed. Again WMGB was excellent to work with. Danny and Harper were thorough, incredibly knowledgeable, communicated well and were respectful. They truly went above and beyond, and I'm…

Reasonable priceHome renovations+ Responsiveness+ Punctuality+ Quality
RandyLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

We discovered this company while visiting relatives in Ohio. Since our initial contact to replace two sets of French Doors, the entire process has been exceptional, simple, and the products are of the highest quality (while not the priciest in the market!) No hesitation to recommend this company to anyone.

Great priceHome renovationsInstallation
Kaelee1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Keith came out to review and quote our project. He was timely and informative. Then Thomas came out to install the windows - he was early (AWESOME), polite, completed the task quickly, and cleaned up after himself. We are happy with our windows too - they look great. We'll definitely work with this team again on our future window projects.

Great priceHome renovations
Elizabeth4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

We had our screen door and front door replaced. Competitive pricing and very much appreciated the no pressure quote. LOVE how the door turned out and it makes such a huge difference on the light inside. At install noticed some slight manufacturer damage and it was immediately taken care of. We have gotten…

Customer photo from Elizabeth's reviewCustomer photo from Elizabeth's review
Great priceHome renovationsInstallation
Ruth2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Great job installing my front door. Would recommend them again

Great priceHome renovations
RandyLocal Guide · 113 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Hello, I had a great experience with W.M.G.B. on April 6th 2026 Kaden called me about 15 minutes before they arrived at 9 a. m. When they got here, Kaden and Dan introduced themselves, and promptly went to work. They installed my 6 basement glass block vented windows. In addition to cleaning up, and removing all…

Customer photo from Randy's reviewCustomer photo from Randy's reviewCustomer photo from Randy's reviewCustomer photo from Randy's review
Great priceHome renovationsInstallationWaterproofing
RachelLocal Guide · 103 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

WMGB was a great choice for me to replace my window well. I had an existing window but was rotting and threatening to cave in. The team that worked on this was courteous, informative about steps along the way, and did a great job with clean up. Lead time and pricing beat out other competitors and the quality of the…

Customer photo from Rachel's review
Great priceHome renovations
JulieLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

WMGB did a great job on quote, quickness and quality. I highly recommend them. I.had a small follow up issue, and they came right out and handled it-perfectly. They’re now put in 3 egress windows for us.

Reasonable priceHome renovationsInstallation
Warren7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Excellent service and customer experience

Reasonable priceHome renovationsInstallation
TomLocal Guide · 50 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

2 big thumbs-up for WMGB, and especially our install crew of Thomas and Dan. Both guys were top-notch. Friendly, professional, worked with a sense of urgency - but not rushed. They replaced 6 basement windows with glass block and the results are fantastic. Would definitely recommend WMGB.

Reasonable priceHome renovationsInstallation
Lee6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Great experience from start to finish. Gave me a great price right a the start no pressure sales pitch, two weeks later they installed seven glass block windows in my basement in three hours.

Great priceHome renovationsInstallation
Cheryl3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Great company! Customer service was superb. They were patient as I was deciding how many windows would be cut into the basement. I should have done this years ago - it's so much nicer now that I can see outside!

Great priceHome renovationsInstallation
JohnLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I had a very good experience with WMGB from the very beginning. Set up an appointment at the home show, and we had Derek come out a couple of weeks later. This is not a place that 'needs both homeowners to be present' for the visit. I HATE those places! Derek showed up when he said he would, and was very friendly,…

Great priceHome renovations
AmyLocal Guide · 63 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★

Make sure to read the fine print…. Window was installed 3 years ago and they never tied into the drain in our house and it flooded our basement. We had to install a pump in the window well.

Customer photo from Amy's reviewCustomer photo from Amy's review
Home renovations
Leslie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★

One star is TOO generous for this company. We ordered a new storm door and screen door from them, storm door was supposed to be Robins Egg Blue and I got a Teal door. Screen door has been an issue from day one, it’s falling apart, screen in the bottom half comes out all the time and the door doesn’t latch properly.…

OverpricedHome renovationsInstallation
David10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

WMGB Home Improvement was so easy to work with, highly recommend.

Reasonable priceHome renovations
calebLocal Guide · 45 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

My wife and I recently purchased a 1940s Cape Cod home in the Grand Rapids area and moved in during the middle of winter. We quickly realized how poorly insulated these older homes can be — especially upstairs and in the basement. The house was freezing! We were referred to WMGB Home Improvement for help, and the…

Great priceHome renovations
AlexLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Last spring, I received a quote from WMGB to replace a few basement windows. They were running a special promotion at the time but I wasn’t quite ready to move forward. This past January, I reached back out to Derek; who I had worked with previously, and they were able to honor my original quote. Derek was…

Great priceHome renovationsInstallation

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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 32%Reasonable 58%Overpriced 4%Not sure 6%

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