Experts Reviews · Company report
WMGB Home Improvement (Formerly West Michigan Glass Block) logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%72+17.5Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty86−1.4Momentum penalty62−3.8Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE

WMGB Home Improvement (Formerly West Michigan Glass Block)

Grandville, MI · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #14Position by Experts Score among all companies we track in this category. of 18 insulation contractors · 4.9★ from 1,477 Google reviews

Report card

Percentile vs other insulation contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.WMGB Home Improvement (Formerly West Michigan Glass Block) is better than 81% of insulation contractors.A
81
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.WMGB Home Improvement (Formerly West Michigan Glass Block) is better than 72% of insulation contractors.B
72
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.WMGB Home Improvement (Formerly West Michigan Glass Block) is better than 86% of insulation contractors.A
86
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.WMGB Home Improvement (Formerly West Michigan Glass Block) is better than 100% of insulation contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.WMGB Home Improvement (Formerly West Michigan Glass Block) is better than 62% of insulation contractors.B
62
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.WMGB Home Improvement (Formerly West Michigan Glass Block) is better than 100% of insulation contractors.A
100

Reviews for your job

Customers hired WMGB Home Improvement (Formerly West Michigan Glass Block) for 8 kinds of job.

WMGB Home Improvement (Formerly West Michigan Glass Block) for installation

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Jobs reviewedHow many Google reviews are tagged with this job.185
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.83
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 1
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.94%

All 185 Google reviews tagged “Installation” · showing 20

duaneLocal Guide · 107 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★

I am extremely pleased with the preparatory work, the installation, and the follow-up. The staff members through the entire process were professional, attentive and there when they promised to be there. I definitely recommend WMGB!

Reasonable priceHome renovationsInstallation
Allan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a day ago★★★★★

I have only the highest compliments for the team of installers who reinsulated our attic. Not only were they extremely cordial throughout their stay but absolutely fulfilled all our expectations. This is the second time we've employed this firm and have been impressed both times with the quality of their work.…

Great priceInstallation
Louis2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★

WMGB installed two glass block windows for us. We are very happy with the results. WMGB was professional, effecient and courteous from start to finish.

Reasonable priceInstallation
Tom6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★

My experience was amazing from start to finish! WMGB is a first-class company!

Great priceInstallation
Britt4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★

My technician (Trevor?) was very helpful and courteous even though it was a dusty job replacing windows in the basement of an older house.

Reasonable priceInstallation
Denise7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★

Derek was a thoughtful and very personable sales representative. Scott with installation was detail oriented, thorough and also real friendly. WMGB was easy to work with and did a great job replacing our basement windows. The additional light from the egress window and the glass block windows was amazing. We are very happy with the results.

Reasonable priceInstallation
Curt12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★

The service was great. Arrived early & had all 4 glass block windows installed before noon.

Great priceInstallation
Tiffany3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★

Everything from the quote to the install to the help with questions/concerns was great.

Great priceInstallation
Krista6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★

They were fabulous, on time and super clean up on afterwards

Reasonable priceInstallation
Paul2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★

Harper did a fantastic job and was a pleasure to work with.

Reasonable priceInstallation
ShaneLocal Guide · 373 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★

The four stars was achieved primarily because the installer knew what he was doing and handled the situation professionally. Most of the experience leading up to it was more of a three star experience. They missed the time window on both of the measurement visits. They also had to reschedule the install date with…

OverpricedInstallation
Chris3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Danny and Tra were awesome! Helped with any questions we had and were very personable. Super satisfied with the work they did.

Great priceInstallation
marylou2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Our installers, Anthony and Trevor, were outstanding! They did a beautiful job and were so nice and efficient. They also were careful of our house and made sure we were satisfied with the result. Great job!

Not sureInstallation
CostonLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Excellent service. On time, professional and knowledgeable. Highly recommended!

Customer photo from Coston's review
Installation
Angelica2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

WMGB has been phenomenal to work with. They were timely, efficient, and thorough.

Great priceInstallation
EliseLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Danny was great . Very professional. I would recommend him highly and hire him again. He does great work.

Not sureInstallation
LoriLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Exception service! Love the windows and they cleaned up nicely.

Reasonable priceInstallation
EdonnaLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Had a glass block window put in my basement crawl space. They did a great job and they were quick and efficient. Would have them out anytime.

Customer photo from Edonna's review
Reasonable priceInstallation
Edward5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

had WMGB replace a glass block window that they installed over 30 years ago during a resent walk in shower up grade. Scott our installer and the sales crew were great the Mrs is very happy with it .

Reasonable priceInstallation
Ethan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★

Had an Egress window installed in January. The process of the installation was bad enough with them only finishing up when it was convenient weeks after the main installation but… Just last week had an irrigation company come out to get our sprinklers maintained and positioned correctly. Come to find out WMGB ripped…

OverpricedInstallation

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Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 32%Reasonable 58%Overpriced 4%Not sure 6%

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