Experts Reviews · Company report
WMGB Home Improvement (Formerly West Michigan Glass Block) logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%72+17.5Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty86−1.4Momentum penalty62−3.8Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE

WMGB Home Improvement (Formerly West Michigan Glass Block)

Grandville, MI · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #14Position by Experts Score among all companies we track in this category. of 18 insulation contractors · 4.9★ from 1,477 Google reviews

Report card

Percentile vs other insulation contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.WMGB Home Improvement (Formerly West Michigan Glass Block) is better than 81% of insulation contractors.A
81
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.WMGB Home Improvement (Formerly West Michigan Glass Block) is better than 72% of insulation contractors.B
72
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.WMGB Home Improvement (Formerly West Michigan Glass Block) is better than 86% of insulation contractors.A
86
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.WMGB Home Improvement (Formerly West Michigan Glass Block) is better than 100% of insulation contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.WMGB Home Improvement (Formerly West Michigan Glass Block) is better than 62% of insulation contractors.B
62
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.WMGB Home Improvement (Formerly West Michigan Glass Block) is better than 100% of insulation contractors.A
100

Reviews for your job

Customers hired WMGB Home Improvement (Formerly West Michigan Glass Block) for 8 kinds of job.

WMGB Home Improvement (Formerly West Michigan Glass Block) for window installation

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Jobs reviewedHow many Google reviews are tagged with this job.230
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.90
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “Window installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 2

All 230 Google reviews tagged “Window installation” · showing 20

Michelle5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Very professional! Windows look great! Quality work!

Window installation
DanielLocal Guide · 54 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Update 2024: had a new front door put in. Installer was great. Spent a lot of time getting the door just right. Appreciated his attention to detail. —- Professional and punctual. Lots of email and phone follow up. Tech on site, Nick, called first, was on time, and cleaned up after. Would do business with them again.

Window installation
ElanorLocal Guide · 232 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

WMBG was able to schedule a consultation for window installation for my basement on a fairly quick basis, especially considering Covid currently causing issues with a lot of providers. The salesperson arrived on time and came with an example window for me to see how it worked and if it would fit our aesthetic. No…

Window installationService not listed+ Quality+ Professionalism+ Value
JJLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

We are a 100 miles north of Grand Rapids and Phil set up everything over the phone for pricing after I submitted pictures. The installer Drew, wow!! Super great guy and you can tell he takes pride and truly enjoys his work. I would use Drew and WMGB again and again. They even picked up and cleaned up mess before he…

Window installation+ Professionalism
StuartLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Jack installed my basement glass block windows, was great, friendly, and happy to explain what he was doing as he did it. Job was done well, it rained the next day and there were no leaks (that was why I needed the windows done in the first place). Price was fair and I'm very happy with the job.

Window installation+ Responsiveness+ Punctuality+ Professionalism
StuartLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Brandon demoed and installed 3 basement windows. He was expedient, courteous, and made the wait for the new windows well worth it. Totally recommend WMGB and be sure to ask for Brandon!

Window installation+ Responsiveness+ Punctuality+ Professionalism
Victoria3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

I had an egress window installed in my basement by WMGB. Very good communication from the beginning, and the WMG crew did quality work.

Window installation+ Quality
BradLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Nick the installer did a good job

Window installation+ Responsiveness+ Professionalism
Karen13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Wiyatt was out yesterday to install a basement window well and a great job all around!! Would definitely use and recommend WMGB!!

Window installation
Rachel2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We have worked with WMGB for a few different projects. We had three large picture windows replaced on our main floor, a glass block window removed and replaced with a sliding door, French doors replaced with a window, and a small glass block window turned into an egress window. Tim went above and beyond during the…

General door installationWindow installationService not listed+ Responsiveness+ Quality+ Professionalism
Blithe3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

WMGB did an excellent job with the replacement of two basement windows. Brandon was courteous, on-time, and kept me informed throughout the process. He cleaned up thoroughly and made sure everything was to my satisfaction before he left. I would hire this company again without hesitation.

Window installation+ Responsiveness+ Punctuality+ Quality
Reva3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Excellent customer service and quality!! I'd recommend WMGB to anyone. I was very impressed by Nick Moon specifically. His customer service skills were impeccable and his finish work was perfection!! Coming from someone with an extensive concrete background, it takes a lot to impress me. I hate to admit that I…

Window installation+ Responsiveness+ Punctuality+ Quality
Chris8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Excellent product and employees!

Window installation+ Quality+ Professionalism+ Value
dennis5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I had a very pleasant experience with my installation of 8ea glass block windows in my basement. Nick and Brandon did an excellent job of installing the windows. They worked very good as a crew. I would recommend WMGB.

Window installation+ Responsiveness+ Punctuality+ Quality
Alex9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Had three basement windows replaced with glass brick and WMGB did an excellent job. Nick was very polite and did an exceedingly professional install of the three basement windows and 2 wells. One of the wells required some concrete to be broken up, and Wyatt helped with that the following week and installed the…

Glass installationWindow installation+ Responsiveness+ Punctuality+ Quality
Andrew5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We had David A. (sales gentleman) come out and quote us 3 glass block windows. David was helpful and answered all of our questions. After reviewing the offer we immediately called the WMGB office and ordered the windows. Lady's is the offer were also super helpful. Cameron was the installer who was helpful, clean,…

Window installation+ Responsiveness+ Punctuality+ Quality
BenLocal Guide · 77 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I had 6 block windows installed in my basement. The company did a great job with the install and also checking with me on the position of the windows. They cleaned up the mess and hauled away the old windows. Great customer service and staff was very friendly!

Window installation+ Punctuality+ Quality+ Professionalism
Jay15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Nick was the installer. Very professional and polite and also timely. He explained the process to me.

Window installation+ Quality+ Professionalism
Bill6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★

Lack of response! If you have bushes outside your windows, expect them to be trampled. I had wiring around one of my windows and they ended up encasing the wiring in the cement they use to seal the windows. I requested to talk to someone and it took a bit, I finally did and was told if there ever was issues with…

Window installation− Responsiveness
Jodi2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Nick did a great job installing a glass block window in my shower. He was very polite and professional and took the time to explain to me everything step he took to make sure it was installed correctly. The window looks great and lets so much more light into the room.

Window installation+ Quality+ Professionalism

Show more window installation reviews (210 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 32%Reasonable 58%Overpriced 4%Not sure 6%

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