iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%88+55.9Reliability 28%78+22Replies to reviews 8%56+4.6Momentum penalty29−7.1Experts Score= 75Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#31 of 39 artificial turf installationiPosition by Experts Score among all companies we track in this category. · better than 21%
4.8★★★★★484 Google reviews · 22 photos
94%five-star reviews
4.20★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Woerner Turf & Landscape Supply - Mobile at a glance
Customers frequently praise the friendly and helpful staff, wide selection of landscaping supplies, and competitive pricing for bulk orders. However, recurring complaints involve poor communication regarding inventory availability and delivery schedules, which led to wasted trips and delayed projects. Additionally, some reviewers criticized the quality of sod and mulch, noting that products appeared dying or reduced in volume despite unchanged prices.
Google rating: 4.8 out of 5 from 484 reviews (94% five-star).
Reviews on this page: 484 Google reviews (405 with written comments, 15 with photos).
Owner responses: the business replied to 6% of reviews.
Score profile vs other artificial turf installation
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and reliability; weakest: momentum.
This companyArtificial Turf Installation median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Woerner Turf & Landscape Supply - Mobile: 88/100 on this factor. Category median: 90.A
88
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Woerner Turf & Landscape Supply - Mobile: 78/100 on this factor. Category median: 89.B
78
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Woerner Turf & Landscape Supply - Mobile: 29/100 on this factor. Category median: 100.D
29
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Woerner Turf & Landscape Supply - Mobile: 56/100 on this factor. Category median: 77.C
56
Bar = this company · dark tick = category median.
Star ratings
484 Google reviews we collected
4.8of 5
5 stars45694%
4 stars92%
3 stars10%
2 stars41%
1 star143%
Praise vs complaints
Phrases our text analysis found in 405 written reviews
96%praise
Praise40296%
Complaints164%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude18043%
Quality & results8420%
Price & value6115%
Would recommend4811%
Speed & response297%
Communication92%
Honesty & trust72%
What customers talk about
We read 405 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Always kind when calling about questions on pricing or whatever.”
“I went in to purchase some pea gravel and when I reminded the girl at the front desk that I should get contractor price, she was extremely rude.”
“From the front office to the loaders, it's a great experience.”
“This company is horrible, they sold me very old sod.”
“Talked with me about my french drain project and got a reasonable price for some limestone gravel.”
“first off the portion of the mulch decreased a lot and the price stayed the same.”
“I highly recommend Woerner for your outdoor/gardening needs.”
“I always recommend them to customers for any of their personal landscaping needs.”
“The whole crew is unbelievably helpful, knowledgeable, efficient; and the store is beautifully and functionally organized for what it does.”
“Answered all our questions and hooked us up with beautiful landscaping rocks for our yard.”
“If you're looking for a reliable landscape supply company that delivers excellent products and service, look no further.”
People customers mention
Chris17 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
BBobby10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★
Very poor experience. Was told yesterday to come back today and I could get 40 pieces of centipede sod. Called this morning and was told they had all of it on hold. I told them I was told I could get it today and they said they don't hold pieces only pallets. They should have told me to come back. I could of had…
TTammy11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Always kind when calling about questions on pricing or whatever. A good business and very helpful.
RRusty3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
I was looking for something to make a flower bed around my flag pole. Woerner had a 4 row fire pit enclosure and it was suggested that I try it on my 3 row flower bed. Worked out perfectly.
RRLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★
.75 cents a piece for grass on a pallet. 3.00 a piece if single. And the grass they had was about dead, throw away stuff. They left us smaller contractors behind and just doing bulk now.
JJames14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I called them for sod. Ms Christine answered the phone. Very sweet and helpful. I went to pick it up and she was just as sweet in-person. The fellas that loaded me up were very kind. You want find that kind of help at Lowes or Home Depot.
TTaylor6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Woerner is the one stop shop for all of your landscaping needs. They truly have it all and their customer service is fantastic! From the front office to the loaders, it's a great experience.
Very poor experience. Was told yesterday to come back today and I could get 40 pieces of centipede sod. Called this morning and was told they had all of it on hold. I told them I was told I could get it today and they said they don't hold pieces only pallets. They should have told me to come back. I could of had it done already. Very poor customer service. Don't trust what they say
T
Tammy11 reviewsiTotal number of Google reviews Tammy has written across all businesses on Google Maps, not just this one.
I was looking for something to make a flower bed around my flag pole. Woerner had a 4 row fire pit enclosure and it was suggested that I try it on my 3 row flower bed. Worked out perfectly.
R
R YeckleyLocal Guide · 12 reviewsiTotal number of Google reviews R has written across all businesses on Google Maps, not just this one.
.75 cents a piece for grass on a pallet. 3.00 a piece if single. And the grass they had was about dead, throw away stuff. They left us smaller contractors behind and just doing bulk now.
P
Peter BenesLocal Guide · 116 reviewsiTotal number of Google reviews Peter has written across all businesses on Google Maps, not just this one.
I called them for sod. Ms Christine answered the phone. Very sweet and helpful. I went to pick it up and she was just as sweet in-person. The fellas that loaded me up were very kind. You want find that kind of help at Lowes or Home Depot.
T
Taylor Ford6 reviewsiTotal number of Google reviews Taylor has written across all businesses on Google Maps, not just this one.
Woerner is the one stop shop for all of your landscaping needs. They truly have it all and their customer service is fantastic! From the front office to the loaders, it's a great experience.
