Carpet cleaning service · Frontenac, MO · reviewed since 2012
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%84+20.4Value 14%79+11.2Replies to reviews 7%100+7.1Craft & service penalty84−1.6Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#25 of 33 commercial cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 25%
4.8★★★★★954 Google reviews · 24 photos
93%five-star reviews
4.90★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
95%reviews answered by the owner
$350typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Woodard 4.8/5 based on 954 reviews, noting the owner responds to 95% of feedback. Customers frequently praise punctuality, professional communication, and thorough services including carpet, rug, tile, and fire restoration. Recurring themes highlight efficient scheduling and detailed explanations of the cleaning process. However, low-star reviews cite poor communication, billing errors, and incomplete repairs as common criticisms.
Google rating: 4.8 out of 5 from 954 reviews (93% five-star).
Reviews on this page: 954 Google reviews (694 with written comments, 16 with photos).
Owner responses: the business replied to 95% of reviews.
Most recent review: October 22, 2026.
Service: Commercial Cleaning Service serving Frontenac, Missouri.
Data from Google, last updated October 26, 2026.
Score profile vs other commercial cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
WoodardCommercial Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Woodard: 89/100 on this factor. Category median: 93.A
89
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Woodard: 84/100 on this factor. Category median: 93.A
84
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Woodard: 84/100 on this factor. Category median: 99.A
84
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Woodard: 79/100 on this factor. Category median: 96.B
79
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Woodard: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Woodard: 100/100 on this factor. Category median: 55.A
100
Bar = this company · dark tick = category median.
Star ratings
954 Google reviews we collected
4.8of 5
5 stars88393%
4 stars243%
3 stars81%
2 stars101%
1 star293%
Praise vs complaints
Phrases our text analysis found in 694 written reviews
95%praise
Praise1,00695%
Complaints525%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price3819%
Reasonable14071%
Overpriced42%
Not sure158%
$350+26% vs typical commercial cleaning services
Middle half of what 132 customers paid ($221–$809) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude31730%
Quality & results30729%
Speed & response16516%
Would recommend10510%
Price & value656%
Communication626%
Honesty & trust373%
What customers talk about
We read 694 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was friendly, professional, honest and taught me about spot cleaning.”
“The director and project manager were very condescending and talked to us as if we weren't paying customers when, in fact, we hired them to do a $30k job.”
“They did an amazing job on cleaning the carpet in the important parts of apartment!”
“I had the tuckpointint redone and fixed the plaster that was damaged from the leak.”
“Calvin and Jayson came in the same day, very polite, checked every room that was necessary.”
“There has been delay after delay after delay and at this point, nothing has even been done except put a tarp over the giant hole.”
“If you’re looking for a team to restore your home, I’d definitely recommend Woodard.”
“I cannot say enough to stay away from Woodard for your home restoration needs!”
“Helpful friendly staff, great rug cleaning , convenient location and fair pricing!”
“…ulated the bill, were not upfront with what they would be able to do, overcharged because they didn’t come check the area over a holiday weekend, and…”
“He was easy to communicate with, stayed on top of things, and was always willing to help whenever I had questions or concerns.”
“Poor communication, had to make a lot of calls and emails to get someone to help, miscalculated the bill, were not upfront with what they would be abl…”
“Very responsive and genuinely caring about his work and customer relationships!”
“…s and emails to get someone to help, miscalculated the bill, were not upfront with what they would be able to do, overcharged because they didn’t come…”
People customers mention
Jeremy16 reviews
Matt14 reviews
Cleaning10 reviews
Woodward8 reviews
Woodards7 reviews
Restoration7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Woodard for 8 kinds of job. Pick one to see what they paid and said.
Connie11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Jeremy did an excellent job. He was worried that the spots didn’t come out all the way. But they came out mostly and I’m more than happy with the outcome! He was friendly, professional, honest and taught me about spot cleaning. I highly recommend him!
Paid $250–300Reasonable priceUpholstery cleaning
Paul1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
He did a FANTASTIC job on the ceramic floors. Very pleased and look great. Explained process and very personable.
Paid $500+Reasonable priceService not listed
Devin9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I would like to give a big shoutout to TOMMY AND MIKE! They did an amazing job on cleaning the carpet in the important parts of apartment!! Their professionalism is off the charts 📈 the price was decent too!
Armeen18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Matt G was great. He did an excellent job. My kitchen tile and grout looks brand new.
Paid $250–300Great priceService not listed
DebbieLocal Guide · 28 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
So easy to book a cleaning over the phone. Everything went smoothly from the pick up to the delivery. All the staff involved were professional and efficient.
My hand woven living room rug looks at least 10 years younger and several shades lighter.
Highly recommend Woodard!
Paid $200–250Great priceArea rug cleaning
Latonya2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★
Had a house fire and this company came out to board my home and place a tarp on my roof! The tarp came off the very next day !! I had to call the company and have them come back to redo the work!!! 6 weeks later the tarp comes off again!!!!! The company refused to come out and fix it and wanted to recharge me to put…
Jeremy did an excellent job. He was worried that the spots didn’t come out all the way. But they came out mostly and I’m more than happy with the outcome! He was friendly, professional, honest and taught me about spot cleaning. I highly recommend him!
Price assessment: Reasonable price
Price: $250–300
Services: Upholstery cleaning
Response from the owner · 5 days ago
Thank you for sharing! We're glad to hear you're happy with the outcome. If any spots resurface or darken over the next few days, please give us a call so we can determine whether re-cleaning may be needed.
Marta DaSilvaLocal Guide · 6 reviewsiTotal number of Google reviews Marta has written across all businesses on Google Maps, not just this one.
Woodard was called to check possible water damage in my laundry room.. Calvin and Jayson came in the same day, very polite, checked every room that was necessary.Very cordial and knowledgeable .I recommend their services with no hesitation.
Services: Service not listed
Response from the owner · a week ago
Thank you for the review, Marta! We love hearing the positive feedback about Calvin and Jayson. It's great to hear they responded quickly, thoroughly checked the areas of concern, and provided the courteous, knowledgeable service Woodard is known for.
Paul Menner1 reviewiTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
He did a FANTASTIC job on the ceramic floors. Very pleased and look great. Explained process and very personable.
Price assessment: Reasonable price
Price: $500+
Services: Service not listed
Response from the owner · 2 weeks ago
Thank you for the wonderful feedback. It's great to hear Matt got the ceramic floors looking fantastic and took the time to clearly explain the process from start to finish.
Dave Borella1 reviewiTotal number of Google reviews Dave has written across all businesses on Google Maps, not just this one.
Over a year ago we had a fire in our house in Kirkwood. At the time Kirkwood Fire Department was there we called Woodard to help. They were there within an hour to board up the roof and windows. Th next day we met with them and contracted for Woodard to help take care of the whole process including saving as much furniture, elements, cleaning and storing them.
We were lucky that they assigned Jason Crews as a project manager. Throughout the whole year Jason was our life saver! He managed the complete restoration of the whole house. Every step or the way from redoing all the electrical, plumbing, all rebuilding all the inside of our 5 bedroom, 2 bath home. He was always was there with a positive attitude to do whatever was necessary including working with our insurance company and keeping the money on tract
Out of the 1,000 of decisions we had to make choosing Woodard was the best and having Jason was Woodard's best!
Dave Borella
Response from the owner · 2 weeks ago
Dave, thank you for sharing your experience. A house fire brings an overwhelming number of decisions and challenges, and we're grateful we could be there from the initial board-up through the complete restoration of your home. It’s especially meaningful to hear how much Jason’s guidance, communication, and dedication helped throughout the process. Helping families navigate difficult situations like this is why we do what we do. Thank you for choosing Woodard.
Devin Taylor9 reviewsiTotal number of Google reviews Devin has written across all businesses on Google Maps, not just this one.
I would like to give a big shoutout to TOMMY AND MIKE! They did an amazing job on cleaning the carpet in the important parts of apartment!! Their professionalism is off the charts 📈 the price was decent too!
Price assessment: Reasonable price
Price: $200–250
Services: Carpet steam cleaning, Area rug cleaning
Response from the owner · 3 weeks ago
Thank you for the kind words! It’s great to hear Tommy and Mike delivered excellent service!
Armeen Williams18 reviewsiTotal number of Google reviews Armeen has written across all businesses on Google Maps, not just this one.
Best carpet cleaning we have ever had . Musan is very thorough and experienced!
Price assessment: Reasonable price
Services: Carpet steam cleaning
Response from the owner · a month ago
We're so glad you had an excellent experience with us! Musan takes great pride in delivering thorough, high-quality work, and we'll be sure to share your kind words with him. Thank you for the great feedback.
Molly Kerckhoff1 reviewiTotal number of Google reviews Molly has written across all businesses on Google Maps, not just this one.
Evan and Mikey were so very helpful and kind! They cleaned the hallway carpets at our school. Thank you guys! Off to a great start to our school year❤️
Price assessment: Great price
Services: Carpet steam cleaning
Response from the owner · a month ago
We're glad Evan and Mikey could help get the school year off to a great start!
Debbie OwenLocal Guide · 28 reviewsiTotal number of Google reviews Debbie has written across all businesses on Google Maps, not just this one.
So easy to book a cleaning over the phone. Everything went smoothly from the pick up to the delivery. All the staff involved were professional and efficient.
My hand woven living room rug looks at least 10 years younger and several shades lighter.
Highly recommend Woodard!
Price assessment: Great price
Price: $200–250
Services: Area rug cleaning
Response from the owner · 2 months ago
We're glad the process was easy from beginning to end! It's great to hear the team provided professional service every step of the way, and that your hand-woven rug looks refreshed and renewed. Thank you for the recommendation and for choosing Woodard!
