Analyzing 6,697,4816.7M ReviewsFor 18,77118.8K Experts
Google reviewers rate Woodhouse Spa 4.8 out of 5 based on 350 reviews, frequently praising the relaxing atmosphere, professional staff, and quality of massages, facials, and pedicures. Recurring themes include attentive customer service and effective treatments for pain relief. However, some lower-rated reviews cite issues with appointment cancellations, billing disputes involving gift cards, and complaints that certain massage therapists did not adequately address specific areas of concern or provide sufficient pressure.
Data from Google, last updated October 26, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Bar = this company · dark tick = category median.
350 Google reviews we collected
Phrases our text analysis found in 275 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 275 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Everyone is so professional and top notch in customer service!”
“Aaron did an excellent job with helping my Carpel Tunnel syndrome.”
“He really knows what he is doing and would definitely recommend him to anyone in need of a good massage!”
“Always fair and personable.”
“This place is a rip off my wife had to cancel her appointment due to me having COVID so they charged her the full amount being that it was less than 2…”
“While performing the light massage, he explained to me that I should try and find some Magnesium cream for the inflammation in my muscles.”
“I booked for a same day appointment and Paige called to confirm and provided me with details since it was my first time and guaranteed a follow-up cal…”
“Honestly if I pay over 200 dollars for a massage, and I tell you my upper and lower back are the main issues, and my hips.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Woodhouse Spa - Victoria for 4 kinds of job. Pick one to see what they paid and said.
Aaron did an excellent job with helping my Carpel Tunnel syndrome. Very professional and helpful.
Such a relaxing experience again♥️.Everyone is so professional and top notch in customer service! My pedi today was amazing😊
Highly recommend the facials at The Woodhouse! I always request Karlee for my service and she does an amazing job. Very relaxing in a beautiful environment.
Aaron did an amazing job today! He really knows what he is doing and would definitely recommend him to anyone in need of a good massage!
London is the best. I have been getting massages for over 20 years in many different cities I’ve lived in and she is top tier. The atmosphere is really nice and charming. Everyone nice.
I had pedicure and I am sorry to say my toe nails was in bad shape. But Briana has always wonderful doing my feet. She does an excellent job.
| Job | Reviews | Category typical |
|---|---|---|
| Skin treatments | 28 | — |
| Pedicure | 16 | $30–$53 |
| Manicure | 4 | $30–$53 |
| Body waxing | 3 | — |
4.8 ★★★★★ 350 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Aaron did an excellent job with helping my Carpel Tunnel syndrome. Very professional and helpful.
Hi, Jenny. We truly appreciate your kind words and are so glad you enjoyed your visit. Thank you for choosingWoodhouse Spa - Victoria.
Such a relaxing experience again♥️.Everyone is so professional and top notch in customer service! My pedi today was amazing😊
Thank you so much for your kind words, Pamela. We’re thrilled to hear you enjoyed your spa experience and truly appreciate you taking the time to share. Warm regards, Woodhouse Spa - Victoria.
Highly recommend the facials at The Woodhouse! I always request Karlee for my service and she does an amazing job. Very relaxing in a beautiful environment.
Hi, Lynette. Thank you for sharing your experience with us. We’re so glad it was a positive one and appreciate your thoughtful review!
Aaron did an amazing job today! He really knows what he is doing and would definitely recommend him to anyone in need of a good massage!
Thank you so much, Stacy! ❤️ We're so happy to hear you had such a wonderful experience with Aaron! He truly cares about helping people feel their best, and it means a lot to know that came through during your massage. Thank you for your kind words and for recommending him. We can't wait to welcome you back!
London is the best. I have been getting massages for over 20 years in many different cities I’ve lived in and she is top tier. The atmosphere is really nice and charming. Everyone nice.
TB, That's a fantastic compliment for London, especially with so many years of massages to compare! We can’t wait to share this with her. Thank you for the kind words about our spa and team, too. We’re so glad you enjoy your time with us and look forward to seeing you again! ❤️
I had pedicure and I am sorry to say my toe nails was in bad shape. But Briana has always wonderful doing my feet. She does an excellent job.
Margie, Brianna is the best! We love her, and we are glad to hear you do too! ❤️ Thank you for being a Woodhouse guest.
Great pedi with Brianna
Hi, Bertha. We truly appreciate your kind words and are so glad you enjoyed your visit. Thank you for choosingWoodhouse Spa - Victoria.
Excellent experience! Relaxing and comfortable! Great quality pedicure!
Thank you so much for your kind words, Charlotte. We’re thrilled to hear you enjoyed your spa experience and truly appreciate you taking the time to share. Warm regards, Woodhouse Spa - Victoria.
Five star experience at Woodhouse Day Spa! ⭐️ I had an incredible experience today and wanted to give a special shoutout to my massage therapist, Aaron. He did an amazing job, and the entire experience was exactly what I needed. From the spa robe to the calming ritual and the exceptional service, every detail made the experience feel relaxing and well thought out.
Alex, This absolutely made our day. ❤️ We’re so happy you had such a wonderful experience with us, and we love that you noticed all of those little details that are meant to make your time at Woodhouse feel special. Aaron really is incredible at what he does, and we’ll make sure he sees your kind words. Thank you so much for taking the time to share this, and for trusting us with a little time to relax and recharge. We loved having you! ❤️
Another amazing job, yet again by Karlee! Lovely environment, and friendly staff all around!
Thank you so much for your kind words, Paige. We’re thrilled to hear you enjoyed your spa experience and truly appreciate you taking the time to share. Warm regards, Woodhouse Spa - Victoria.
Analyzing 6,697,4816.7M ReviewsFor 18,77118.8K Experts
