iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#23 of 100 pet groomingiPosition by Experts Score among all companies we track in this category. · better than 78%
4.9★★★★★367 Google reviews · 24 photos
98%five-star reviews
4.91★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Woof Gang Bakery & Grooming Santa Clara at a glance
Google reviewers rate Woof Gang Bakery & Grooming 4.9 out of 5 based on 367 reviews, with the owner responding to 94% of them. Customers frequently praise the staff's kindness, punctuality, and ability to calm anxious pets during baths, trims, and de-shedding services. Positive feedback highlights reasonable pricing, thoughtful extras like treats and photos, and effective communication regarding appointments. However, some lower-rated reviews criticize inconsistent service quality on repeat visits and unexpected additional fees disclosed only at pickup.
Google rating: 4.9 out of 5 from 367 reviews (98% five-star).
Reviews on this page: 367 Google reviews (323 with written comments, 160 with photos).
Owner responses: the business replied to 94% of reviews.
Most recent review: October 24, 2026.
Service: Pet Groomer serving San Jose, California.
Data from Google, last updated October 25, 2026.
Score profile vs other pet grooming
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
This companyPet Grooming median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Woof Gang Bakery & Grooming Santa Clara: 93/100 on this factor. Category median: 86.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Woof Gang Bakery & Grooming Santa Clara: 91/100 on this factor. Category median: 82.A
91
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Woof Gang Bakery & Grooming Santa Clara: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Woof Gang Bakery & Grooming Santa Clara: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Woof Gang Bakery & Grooming Santa Clara: 100/100 on this factor. Category median: 56.A
100
Bar = this company · dark tick = category median.
Star ratings
367 Google reviews we collected
4.9of 5
5 stars35898%
4 stars31%
3 stars10%
2 stars21%
1 star31%
Praise vs complaints
Phrases our text analysis found in 323 written reviews
99%praise
Praise49199%
Complaints71%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
99%fair
Great price8042%
Reasonable10957%
Overpriced11%
Not sure11%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude18637%
Quality & results12224%
Would recommend9118%
Price & value337%
Honesty & trust306%
Speed & response184%
Communication184%
What customers talk about
We read 323 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The customer service here is truly top-tier; everyone is exceptionally kind, warm, and eager to help.”
“Not only did she do a fantastic job with the trim itself, but she also treated my puppy with so much patience and gentle affection.”
“5/5 Stars — Absolutely incredible experience from start to finish!”
“I’d recommend this place for treats and retail, but not for grooming services.”
“…ating pickup, and always have thoughtful finishing touches, all at a reasonable price compared to other groomers we’ve been with in other cities.…”
“They start charging extra care fee also extra scissoring fee now.”
“…-wracking, but the entire team went out of their way to make us feel genuinely welcome, comfortable, and cared for the second we walked through the do…”
“…n on our pup and what we want for his groom and any health concerns, quick but detailed and careful with the groom itself, great at communicating pick…”
“Our dog is an Aussie, and Hassan explained that breeds like ours shouldn't be fully shaved because it can damage their double coat.”
People customers mention
Rose13 reviews
Gabriela11 reviews
Polaroid10 reviews
Andrew10 reviews
Audrey7 reviews
Hassan7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Woof Gang Bakery & Grooming Santa Clara for 5 kinds of job. Pick one to see what they paid and said.
Adit12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Anna is the best, she takes time to remove matting and grooms Waffles so well. Everyone from reception also is very friendly and you can say they love dogs, unconditionally !
Reasonable priceDog full service grooming
Paola3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
⭐⭐⭐⭐⭐
I had such a wonderful experience! 🐶❤️ Alex did an amazing job bathing my little fur baby. His coat was left so clean, soft, and beautiful, and he smelled amazing! What I loved the most was the special care, kindness, and love Alex showed him. You can truly tell when someone cares about animals and treats…
Dog full service grooming
Larissa4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
After trying many other grooming services in the area, I can say this is the best by far and we’ll keep coming back. The grooming is impeccable, and the workers are very friendly. I also like that they don’t leave dogs in the kennel for hours waiting for their grooming like other places, which makes my dog a lot…
Reasonable priceDog full service grooming
LorraineLocal Guide · 24 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
My little dog is terrified of the going into the bath and so taking him to get his nails trimmed was a very scary thought ..however the staff there put him instantly at ease and he trotted into the back for his manicure..he looks so happy now!!😄😍
Great priceDog nail trimming
Olivia2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
We don't actually live nearby, but we make the drive to Woofgang Bakery & Grooming in Santa Clara because of the owner, Hassan. A while back, our dog got lost, and Hassan found him on the road. He took care of him and called us right away. That told us everything we needed to know: he genuinely loves dogs, and we…
Reasonable priceDog grooming and stylingDog nail trimming
ForamLocal Guide · 20 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
First time I've been truly happy with our dog's grooming! His coat is so soft and smells amazing, and he came home calm and relaxed. They really paid attention to the details: his paws were neatly trimmed, nails clipped, and the de-shedding made a noticeable difference. Much less fur around the house now. Highly recommend!
Reasonable priceDog ear cleaningDog bathing and blow dryDog full service grooming
5/5 Stars — Absolutely incredible experience from start to finish!
I cannot say enough wonderful things about Wolfgang! I brought my young puppy in for her very first initial trim, and the experience exceeded every single expectation I had. First grooming visits can feel a bit nerve-wracking, but the entire team went out of their way to make us feel genuinely welcome, comfortable, and cared for the second we walked through the door. The customer service here is truly top-tier; everyone is exceptionally kind, warm, and eager to help.
Our groomer was Audrey, and she is an absolute miracle worker. Not only did she do a fantastic job with the trim itself, but she also treated my puppy with so much patience and gentle affection. My girl was so excited and completely at ease the entire time!
What stood out the most was Audrey’s dedication to educating us as pet parents. She took generous time after the appointment to walk us through the right way to comb our pup’s coat and recommended the exact tools and brushes we should be using at home to keep her looking and feeling her best between visits. That level of guidance and personalized care is rare.
If you are looking for a grooming salon that combines genuine love for animals with masterclass professionalism, look no further than Wolfgang and request Audrey. I could not be happier with the service and highly recommend them to any pet owner!
Price assessment: Great price
Services: Dog bathing and blow dry, Dog grooming and styling
Response from the owner · a month ago
Thank you so much for taking the time to write such a thoughtful review. We all absolutely fell in love with Mercedeh! She was such a sweet girl, and we’re so happy that her very first grooming experience was a positive one.
We’ll definitely share your kind words with Audrey. She puts a lot of care into making puppies feel comfortable and helping their families understand how to maintain their coat between appointments. We’re so glad you trusted us with Mercedeh’s first trim, and we can’t wait to see her again and watch her grow with us!
Adit Shah12 reviewsiTotal number of Google reviews Adit has written across all businesses on Google Maps, not just this one.
Anna is the best, she takes time to remove matting and grooms Waffles so well. Everyone from reception also is very friendly and you can say they love dogs, unconditionally !
Price assessment: Reasonable price
Services: Dog full service grooming
Paola3 reviewsiTotal number of Google reviews Paola has written across all businesses on Google Maps, not just this one.
⭐⭐⭐⭐⭐
I had such a wonderful experience! 🐶❤️ Alex did an amazing job bathing my little fur baby. His coat was left so clean, soft, and beautiful, and he smelled amazing! What I loved the most was the special care, kindness, and love Alex showed him. You can truly tell when someone cares about animals and treats them with so much affection. I’m so happy with the results and the entire experience. Thank you, Alex, for taking such wonderful care of my little one! 🐾💕 I highly recommend this place to anyone looking for a team that will treat their furry family members with love and care. We will definitely be coming back! ❤️
Services: Dog full service grooming
Larissa Vinokurova4 reviewsiTotal number of Google reviews Larissa has written across all businesses on Google Maps, not just this one.
After trying many other grooming services in the area, I can say this is the best by far and we’ll keep coming back. The grooming is impeccable, and the workers are very friendly. I also like that they don’t leave dogs in the kennel for hours waiting for their grooming like other places, which makes my dog a lot less anxious. They sent us home with a little bag of dog treats and a cute polaroid of our boy. Can’t recommend them enough!
Price assessment: Reasonable price
Services: Dog full service grooming
Lorraine Smith.Local Guide · 24 reviewsiTotal number of Google reviews Lorraine has written across all businesses on Google Maps, not just this one.
My little dog is terrified of the going into the bath and so taking him to get his nails trimmed was a very scary thought ..however the staff there put him instantly at ease and he trotted into the back for his manicure..he looks so happy now!!😄😍
Price assessment: Great price
Services: Dog nail trimming
Response from the owner · 2 weeks ago
That’s so wonderful to hear! We love taking extra care of the nervous ones, so we’re really glad Andrew and the team made him feel safe right away. Give Georgie a big hug for us, and we'll see you guys next time!
Olivia Liang2 reviewsiTotal number of Google reviews Olivia has written across all businesses on Google Maps, not just this one.
We don't actually live nearby, but we make the drive to Woofgang Bakery & Grooming in Santa Clara because of the owner, Hassan. A while back, our dog got lost, and Hassan found him on the road. He took care of him and called us right away. That told us everything we needed to know: he genuinely loves dogs, and we feel completely comfortable trusting him and his team with ours.
Our dog is an Aussie, and Hassan explained that breeds like ours shouldn't be fully shaved because it can damage their double coat. We took his advice and went with the mini groom this time, and our boy came out so cute and fluffy! You can tell they actually think about what's best for each dog and recommend the right option rather than doing a one-size-fits-all cut.
Highly recommend. It's worth the drive!
Price assessment: Reasonable price
Services: Dog grooming and styling, Dog nail trimming
Response from the owner · 2 weeks ago
Thank you so much for the incredible review and for making the drive out to see us!
We really care about doing what is best for every breed, so hearing that you love the mini groom on Mochi makes our day. It is so important to us that every dog leaves looking great and feeling healthy.
We appreciate you trusting our team, and we can not wait to welcome you and Mochi back again soon.
Judy Yen8 reviewsiTotal number of Google reviews Judy has written across all businesses on Google Maps, not just this one.
Queenie is friendly and excellent groom services. My Lucky is happy with her
Price assessment: Reasonable price
Services: Dog full service grooming
Response from the owner · 2 weeks ago
Thank you for sharing your positive experience with our grooming services. We're delighted to hear that Queenie provided exceptional care, and it's wonderful to know that Lucky is so happy. Your feedback inspires us to continue fostering a culture of courage and excellence in everything we do!
Foram ShahLocal Guide · 20 reviewsiTotal number of Google reviews Foram has written across all businesses on Google Maps, not just this one.
First time I've been truly happy with our dog's grooming! His coat is so soft and smells amazing, and he came home calm and relaxed. They really paid attention to the details: his paws were neatly trimmed, nails clipped, and the de-shedding made a noticeable difference. Much less fur around the house now. Highly recommend!
Price assessment: Reasonable price
Services: Dog ear cleaning, Dog bathing and blow dry, Dog full service grooming, Dog nail trimming
Response from the owner · 2 weeks ago
Thank you so much for the incredible feedback! Hearing that this is the first time you have been truly happy with a grooming experience means the world to our team.
We take a lot of pride in the little details like paw trims and nail care, and our de-shedding treatments really do work wonders around the house. Most importantly, we are so glad Phusky came home calm, relaxed, and smelling amazing.
Thank you for trusting us with Phusky. We look forward to seeing you both again
AJ MaglalangLocal Guide · 14 reviewsiTotal number of Google reviews AJ has written across all businesses on Google Maps, not just this one.
What a wonderful experience we had at Woof Gang at Santa Clara, CA. From the ambience, clean and organized store. We had a pleasent greeting from Hassan and the informative instructions, that since we have a nervous dog that we were allowed to walk him around and let him sniff through the whole store. Alex, the groomer that we booked with was very good at handling our dog Raider since it was his first time there and having to meet a new groomer. He did a great job with the cut that we wanted for our furbaby. He did an exceptional job. We were a bit late when it’s time to pick him up, came to our surprise that one of the staff, Prince was walking him around the store while waiting for us. It was so lovely and comforting to see. Mikayla, also handed me out a polaroid picture of Raider with a little treaty bag to go. She also had asked us if we wanted to have a polaroid picture taken with Raider. Ooohhh! We noticed that the bandana that our furbaby was wearing, has his name on it!! It was customized by them!! It was so cute!! We’re glad to say that we found a new home for Raider’s grooming here at Woof Gang in Santa Clara. Will definitely keep coming back!
Services: Dog full service grooming
Response from the owner · 2 weeks ago
Thank you so much for the amazing review! Reading about Raider's visit put the biggest smiles on all our faces.
We know how nerve-racking a first groom can be, so letting him sniff around and take his time was the least we could do. Alex is one of our best and amazing with first timers. He is going to love hearing how happy you are with the cut!
Our whole team loves spoiling the pups who hang out with us, so it makes us so happy to hear you loved the little extra touches like the photos and treats.
We are so glad you found us and can not wait to see Raider again. See you both next time!
erika hansen3 reviewsiTotal number of Google reviews erika has written across all businesses on Google Maps, not just this one.
They did so great with our shy puppy! Made her feel comfortable and she looks so good after her full grooming!
Response from the owner · 5 months ago
Thank you for sharing your wonderful experience! We're truly glad to hear that your puppy felt at ease and that you're satisfied with her grooming. We look forward to welcoming you both back in the future to continue nurturing her happiness.
