Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%63+15.3Value 14%100+14.1Replies to reviews 7%49+3.5Momentum penalty69−3.1Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCORE

Wrench 'Em Auto & Diesel Repair

Lubbock, TX · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #769Position by Experts Score among all companies we track in this category. of 899 auto repair shops · 4.9★ from 88 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Wrench 'Em Auto & Diesel Repair is better than 80% of auto repair shops.A
80
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Wrench 'Em Auto & Diesel Repair is better than 63% of auto repair shops.B
63
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Wrench 'Em Auto & Diesel Repair is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Wrench 'Em Auto & Diesel Repair is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Wrench 'Em Auto & Diesel Repair is better than 69% of auto repair shops.B
69
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Wrench 'Em Auto & Diesel Repair is better than 49% of auto repair shops.C
49

Reviews for your job

Customers hired Wrench 'Em Auto & Diesel Repair for 8 kinds of job.

Wrench 'Em Auto & Diesel Repair for general repairs & maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.19
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “General repairs & maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#292 / 578
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 19 Google reviews tagged “General repairs & maintenance”

BrittLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Your truck is your livelihood & it carries your family- don’t trust just anyone. Called a few shops and got the run around. Erin was extremely nice & understanding & can’t say enough about Rocky! 6.7 ford broke down with a parts failure. Rocky got it back on the road with in 2 hours! THANK YOU!!!!

Great priceGeneral repairs & maintenanceAuto engine diagnosticEngine repair
Trace1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I don't trust my vehicles with anybody else. The most fair and honest mechanic shop I've ever used. Rocky and his crew are the best!

Great priceGeneral repairs & maintenanceAuto engine diagnosticBattery
Lindy9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

The best place to take your vehicles in Lubbock, Texas!!! Honest people who do great work!! Would definitely recommend for any of your auto repair needs!

Great priceGeneral repairs & maintenanceBattery
SusanLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Wonderful service and best auto repair in town. Family owned business and reputable owner Rocky Hernandez. Always reliable and dependable!!!

Great priceGeneral repairs & maintenanceBrakes
Henry1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

First of all, I don’t ever take the time to leave reviews for anyone, anywhere. But Rocky and his wife deserve this one! TAKE YOUR POWERSTROKE HERE PERIOD. Communication 10/10 Above and beyond service 10/10. They got me out of a bind and opened up a bay just for me after randomly calling them on a Friday morning!…

Customer photo from Henry's review
Auto exhaust system replacementEngine repairGeneral repairs & maintenance
Bayleigh1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

These guys were amazing! My car was making an awful sound. They immediately took it back and fixed the issue in a matter of 2 hours. Highly recommended. Great staff!

General repairs & maintenance
Samuel3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I’m new to town and was in need of a mechanic for my Diesel, and I didn’t regret it for a second. Rocky and his team put together a game plan with the exhaust system that I brought with me to have installed along with a couple other repairs, and executed it perfectly. Rocky had great communication with me throughout…

Auto exhaust system repairAuto exhaust system replacementElectrical repair
Steve7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Best mechanic in the region, honest and dependable. I have fleet trucks and a used car dealership and Rocky is our go to guy! Steve at Bobcat Auto Sales

Auto engine diagnosticGeneral repairs & maintenance
JamesLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great people to work with, they’ll definitely take care of all your vehicle needs. They are extremely knowledgeable and I’ll always take my truck to them for issues. I’ll make sure to continue to refer everyone I can to them!

General repairs & maintenance
Mia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My splash guard had come loose and was causing driving issues. I didn't have an appointment, but the team were more than willing to take a look and help me with a quick fix! So thankful for your help today! Keep up the great work!

General repairs & maintenance
Sergio5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Called on Tuesday and they were able to see me the next morning, great communication and understood what I was needing with my car. Nice and friendly service 👍🏾👌🏾

Auto exhaust system repairElectricalAuto engine diagnostic
jordan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Wrench 'em Auto & Diesel Repair made my experience quick and easy. They quoted me a very reasonable price when other companies tried to over charge me. Would definitely recommend!! My truck was out the same day.

General repairs & maintenance
Anisa2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rocky is very professional. And he is affordable too. I replaced my AC compressor and condenser. This is their family own business. Their behavior is nice and friendly. And they offer student discount and vet discount. Erin is also a nice person.

A/C installation & repairAir & cabin filter replacementAir conditioning+ Punctuality+ Quality+ Professionalism
Crystal3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

An all around great experience! Thank you Rocky! You and your wife are awesome!

Air conditioningEngine repairGeneral repairs & maintenance+ Quality
steve4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Our Silverado 3500 had issues starting. After getting stranded out of town and getting towed to Wreck Em Auto Repair we had the pleasure of working with Rocky. This guy is genuine, hardworking, and honest. The truck decided it didn’t want to be broken anymore and just kept starting right up with no codes—mystery…

General repairs & maintenance+ Punctuality+ Quality+ Professionalism
ColinLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

This is an amazing and honest shop. We tried all over town before finding these guys. Rocky is the owner and technician and is a great mechanic and great guy. They specialize in Diesel engine repair and mostly power strokes. I have a 6.0 and have tons of stuff done here and problems that other shops missed. He did…

A/C installation & repairBatteryEngine repair+ Punctuality+ Quality+ Professionalism
Rebecca4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

They’re the nicest people and very accessible. Highly recommend!

Body & TrimGeneral repairs & maintenance+ Quality+ Value
Jennifer4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

They were able to see my vehicle and fix my problem within 24 hours when no one else in Lubbock would even see me and Ford told me there was a 5 day wait. 10/10 would recommend.

Auto engine diagnosticGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
Arden12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

General repairs & maintenance+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 100%Reasonable 0%Overpriced 0%Not sure 0%

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