Diesel engine repair service · Lubbock, TX · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%63+15.3Value 14%100+14.1Replies to reviews 7%49+3.5Momentum penalty69−3.1Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#769 of 899 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 14%
4.9★★★★★88 Google reviews · 10 photos
95%five-star reviews
4.56★last 12 monthsiAverage stars on reviews from the last 12 months only.
8.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Wrench 'Em Auto & Diesel Repair 4.9 out of 5 based on 88 reviews, with the owner responding to half of them. Customers frequently cite fair upfront pricing, quick turnaround times, and clear communication regarding repairs for diesel trucks and passenger vehicles. Positive feedback highlights the shop's willingness to assist out-of-town drivers and provide mobile help. However, low-star reviews describe instances where repairs took significantly longer than estimated or returned vehicles had unresolved issues like leaks or flat tires.
Google rating: 4.9 out of 5 from 88 reviews (95% five-star).
Reviews on this page: 88 Google reviews (78 with written comments, 3 with photos).
Owner responses: the business replied to 50% of reviews.
Most recent review: October 7, 2026.
Service: Auto Repair Shop serving Lubbock, Texas.
Data from Google, last updated November 2, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
This companyAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Wrench 'Em Auto & Diesel Repair: 80/100 on this factor. Category median: 88.A
80
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Wrench 'Em Auto & Diesel Repair: 63/100 on this factor. Category median: 85.B
63
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Wrench 'Em Auto & Diesel Repair: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Wrench 'Em Auto & Diesel Repair: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Wrench 'Em Auto & Diesel Repair: 69/100 on this factor. Category median: 100.B
69
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Wrench 'Em Auto & Diesel Repair: 49/100 on this factor. Category median: 59.C
49
Bar = this company · dark tick = category median.
Star ratings
88 Google reviews we collected
4.9of 5
5 stars8495%
4 stars11%
3 stars00%
2 stars00%
1 star33%
Praise vs complaints
Phrases our text analysis found in 78 written reviews
97%praise
Praise16097%
Complaints53%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price9100%
Reasonable00%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Would recommend2918%
Honesty & trust2716%
Staff & attitude2616%
Speed & response2616%
Price & value2616%
Quality & results2113%
Communication106%
What customers talk about
We read 78 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“10/10 will recommend them to anyone in need of repairs.”
“I highly recommend german car owners not to take there car to this shop”
“Very fast, efficient, reliable and most importantly they are honest and hardworking.”
“Erin was extremely nice & understanding & can’t say enough about Rocky!”
“He was patient and listened about all of my concerns as well as him and his crew were able to quickly find and fix the problem.”
“The most fair and honest mechanic shop I've ever used.”
“Took my 2021 GMC Sierra 1500 AT4 Duramax to these guys and they did an amazing job.”
“Rocky was helpful explaining all costs upfront, as well as helping with getting a tow for it to be brought over to the shop.”
People customers mention
Rocky17 reviews
Erin3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Wrench 'Em Auto & Diesel Repair for 8 kinds of job. Pick one to see what they paid and said.
Lanna14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Hands down the best mechanic shop in Lubbock. Very fast, efficient, reliable and most importantly they are honest and hardworking. Anytime I have an issue with my car they find out the problem right away and waste no time getting it fixed. 10/10 will recommend them to anyone in need of repairs.
Great priceAuto engine diagnosticService not listed
RicoLocal Guide · 52 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great customer service. Great updates of vehicle. Pricing before the commencement of any work to be done.
Electrical repair
BrittLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Your truck is your livelihood & it carries your family- don’t trust just anyone. Called a few shops and got the run around. Erin was extremely nice & understanding & can’t say enough about Rocky! 6.7 ford broke down with a parts failure. Rocky got it back on the road with in 2 hours!
THANK YOU!!!!
Great priceGeneral repairs & maintenanceAuto engine diagnosticEngine repair
Trace1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
I don't trust my vehicles with anybody else. The most fair and honest mechanic shop I've ever used. Rocky and his crew are the best!
Great priceGeneral repairs & maintenanceAuto engine diagnosticBattery
LucyLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Brought my older model nissan frontier in after its sat for almost 2 years not running consistently, and can't be happier that I did. Rocky was helpful explaining all costs upfront, as well as helping with getting a tow for it to be brought over to the shop.
He was patient and listened about all of my concerns as…
Great priceElectrical repair
Safwan4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★
Took it in for a coolant leak. They give it back and said nothing is wrong with it. I take it back again because it was still leaking coolant. They fix the coolant leak and try to give me my car back with a flat. Try to tell me i am liable to fix the tire. After a little bit of an argument they agree to fix the…
Hands down the best mechanic shop in Lubbock. Very fast, efficient, reliable and most importantly they are honest and hardworking. Anytime I have an issue with my car they find out the problem right away and waste no time getting it fixed. 10/10 will recommend them to anyone in need of repairs.
Price assessment: Great price
Services: Auto engine diagnostic, Service not listed
Response from the owner · 3 weeks ago
Thank you for the review!!!
Rico SalazarLocal Guide · 52 reviewsiTotal number of Google reviews Rico has written across all businesses on Google Maps, not just this one.
Your truck is your livelihood & it carries your family- don’t trust just anyone. Called a few shops and got the run around. Erin was extremely nice & understanding & can’t say enough about Rocky! 6.7 ford broke down with a parts failure. Rocky got it back on the road with in 2 hours!
THANK YOU!!!!
Price assessment: Great price
Services: General repairs & maintenance, Auto engine diagnostic, Engine repair, Service not listed
Trace Kaufman1 reviewiTotal number of Google reviews Trace has written across all businesses on Google Maps, not just this one.
Brought my older model nissan frontier in after its sat for almost 2 years not running consistently, and can't be happier that I did. Rocky was helpful explaining all costs upfront, as well as helping with getting a tow for it to be brought over to the shop.
He was patient and listened about all of my concerns as well as him and his crew were able to quickly find and fix the problem.
I wouldn't take my vehicles anywhere else, can't thank the crew enough for helping me get my vehicle up and running again. Price was great and reasonable, great crew, nice friendly service.
It ended up being an electrical wire problem that drained the battery, and as it had sat for too long the battery had to be replaced
Price assessment: Great price
Services: Electrical repair
Safwan Ahmed4 reviewsiTotal number of Google reviews Safwan has written across all businesses on Google Maps, not just this one.
Took it in for a coolant leak. They give it back and said nothing is wrong with it. I take it back again because it was still leaking coolant. They fix the coolant leak and try to give me my car back with a flat. Try to tell me i am liable to fix the tire. After a little bit of an argument they agree to fix the tire. I finally get the car back in working condition and my ac isn’t cooling when it was working perfectly fine before i handed them the car. I highly recommend german car owners not to take there car to this shop
Hail Team One2 reviewsiTotal number of Google reviews Hail has written across all businesses on Google Maps, not just this one.
Took my 2021 GMC Sierra 1500 AT4 Duramax to these guys and they did an amazing job. Truck needed a valve body replacement. Rocky and Erin were amazing. Honest and good pricing. Fast repair. They made it a stress free situation. Highly recommended. Will use you guys in the future. Thank you.
Price assessment: Great price
Services: Transmission
Response from the owner · 10 months ago
So glad we could get you back on the road! We appreciate you trusting us with your truck!
Lindy Arteaga9 reviewsiTotal number of Google reviews Lindy has written across all businesses on Google Maps, not just this one.
The best place to take your vehicles in Lubbock, Texas!!! Honest people who do great work!! Would definitely recommend for any of your auto repair needs!
Price assessment: Great price
Services: General repairs & maintenance, Battery
Response from the owner · 10 months ago
So glad we were able to help you!!!
Delia Cordova6 reviewsiTotal number of Google reviews Delia has written across all businesses on Google Maps, not just this one.
This is the 3rd time I have brought my truck to them. They have quick turn around and great pricing. All the staff is kind and very helpful. I will always use them
