Analyzing 10,150,43210.2M ReviewsFor 28,76728.8K Experts

Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%63+15.3Value 14%100+14.1Replies to reviews 7%49+3.5Momentum penalty69−3.1Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCORE

Wrench 'Em Auto & Diesel Repair

Lubbock, TX · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #769Position by Experts Score among all companies we track in this category. of 899 auto repair shops · 4.9★ from 88 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Wrench 'Em Auto & Diesel Repair is better than 80% of auto repair shops.A
80
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Wrench 'Em Auto & Diesel Repair is better than 63% of auto repair shops.B
63
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Wrench 'Em Auto & Diesel Repair is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Wrench 'Em Auto & Diesel Repair is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Wrench 'Em Auto & Diesel Repair is better than 69% of auto repair shops.B
69
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Wrench 'Em Auto & Diesel Repair is better than 49% of auto repair shops.C
49

Reviews for your job

Customers hired Wrench 'Em Auto & Diesel Repair for 8 kinds of job.

Wrench 'Em Auto & Diesel Repair for steering & suspension repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.4
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 70/100.How Job match is calculatedBuilt only from reviews Google tagged “Steering & suspension repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#470 / 553

All 4 Google reviews tagged “Steering & suspension repair”

Whitney3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This is my second experience with this business, amazing service! They go above and beyond for their customers to get you the best price possible! Very honest, sincere people that truly care! 🤗 Highly recommend!

BatterySteering & suspension repair
Tyler2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This shop is the best hands down! Rocky and his staff are very knowledgeable for all of your automotive needs. They always go above and beyond to help with anything they possibly can and to get you back on the road in no time! If your looking for a shop that takes care of its customers and their vehicles then this is the shop for you! Thanks again Rocky.

Auto battery maintenanceAuto maintenanceSteering & suspension repair
CharlesLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Came in from out of town and my power steering pump had an issue. We needed to get to Fort Hood TX the next day for the birth of our Grandson. Rocky was great. He told me if I got it in he could fix it that day. He actually stayed open late to make sure our 2008 Chevy 2500HD was ready for the trip the following…

Engine repairSteering & suspension repair+ Punctuality+ Quality+ Professionalism
ColinLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

This is an amazing and honest shop. We tried all over town before finding these guys. Rocky is the owner and technician and is a great mechanic and great guy. They specialize in Diesel engine repair and mostly power strokes. I have a 6.0 and have tons of stuff done here and problems that other shops missed. He did…

A/C installation & repairBatteryEngine repair+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 100%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General repairs & maintenance19—
Engine repair10—
Auto engine diagnostic8—
Battery7—
Electrical repair4—
Auto engine tuning4—
Steering & suspension repair4—
Auto exhaust system replacement3—

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