Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
Customers consistently praise the company for thorough, detailed home inspections and clear communication, noting that inspectors explain findings patiently and provide well-formatted reports with photos. Reviewers also highlight punctuality and professional demeanor during the assessment process. However, some low-star reviews criticize the business for aggressive scheduling practices and missed issues, such as undetected roof problems or window updates, while others report difficulties reaching customer service for follow-up requests.
Data from Google, last updated October 26, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Bar = this company · dark tick = category median.
1,941 Google reviews we collected
Phrases our text analysis found in 1,185 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 1,185 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I love his professionalism and attention to detail.”
“Second time using this company and I am grateful for their professionalism”
“Would definitely recommend your service to anyone who may be in the market.”
“I would not recommend this place to anyone”
“Very patient and explained everything to my husband and I.”
“They never respond back to me.”
“Sean was punctual, knowledgeable, friendly, and open to full explanations of the process.”
“Davis is a man of integrity and I can tell that he takes pride in what he does.”
“Eunice was very thorough and helpful and accommodating I learned a great deal from”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Xcellence Inspection Services for 8 kinds of job. Pick one to see what they paid and said.
Sean it great! He has preformed several inspections for me. I love his professionalism and attention to detail.
Great service, very detailed and gives attention to details. Highly recommended.
Very good home inspection for a specific date/time. Made sure I knew about all the specific items that need to be addressed at some point in time. I felt comfort in knowing what needs addressing.
Sean was extremely thorough and knowledgeable. Very patient and explained everything to my husband and I. No question to big, small, or silly. We definitely learned a lot on things we had no clue about! We would definitely recommend!!
Exceptional service , very polite and respectful. Would definitely recommend your service to anyone who may be in the market. Thank you very much! Vanessa Bailey
Our inspector Sean did an excellent job! He was very professional, detail-oriented, and communicated with us very well. We would definitely recommend for anyone looking for inspection services!
5.0 ★★★★★ 1,941 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Second time using this company and I am grateful for their professionalism
Thank you for coming back, F Duckins. We appreciate your continued trust and are glad our team’s professionalism stood out. We look forward to helping you again.
Sean it great! He has preformed several inspections for me. I love his professionalism and attention to detail.
Thank you, Tawayna, for the 5-star rating! We appreciate your support and are glad you had a great experience. We look forward to serving you again—please reach out anytime if we can help.
Very pleasant great job
Thanks so much, Quizett. We are thrilled you found the service pleasant and that our team did a great job. Your kind feedback encourages us to keep delivering that level of care, and we look forward to helping you again.
Great service, very detailed and gives attention to details. Highly recommended.
Mario, we appreciate your kind words. We're glad our attention to detail met your expectations and that you would recommend us. We look forward to the opportunity to work with you again.
Very good home inspection for a specific date/time. Made sure I knew about all the specific items that need to be addressed at some point in time. I felt comfort in knowing what needs addressing.
Thank you, Debra. We are glad the inspection at your scheduled date and time and our clear explanations helped you feel comfortable about what needs attention. We appreciate your trust and the kind review.
Sean was extremely thorough and knowledgeable. Very patient and explained everything to my husband and I. No question to big, small, or silly. We definitely learned a lot on things we had no clue about! We would definitely recommend!!
Denisha, we’re so glad Sean’s patient, thorough approach helped you and your husband feel informed. Hearing that you learned new things means a lot to us. Thank you for recommending us.
Exceptional service , very polite and respectful. Would definitely recommend your service to anyone who may be in the market. Thank you very much! Vanessa Bailey
Vanessa, we appreciate you taking the time to share this. We're delighted our team was polite and respectful and that you had an exceptional experience. Your recommendation helps others know what to expect and means a great deal to us. We truly appreciate your support.
Inspector was VERY DETAILED he did a tremendous job!
Kenneth, thank you for the excellent feedback. We are glad the inspector’s thorough work stood out and made a difference. We will share your praise with the team and look forward to the opportunity to assist you again.
Our inspector Sean did an excellent job! He was very professional, detail-oriented, and communicated with us very well. We would definitely recommend for anyone looking for inspection services!
Mike and Salena, thank you for the kind words. We're happy Sean's thorough approach and clear communication made the inspection smooth. Your recommendation means a great deal, and we look forward to helping you or others again.
Eunice Davis did a very good job explaining the exterior and interior inspection process. He showed us all of the things he looks for as though the unit was his own personal dwelling.
Patricia, thank you for the kind review. We are pleased Eunice clearly walked you through both exterior and interior checks and treated the unit with the same care he would his own home. Hearing this encourages our team to keep providing that level of attention. We appreciate you sharing your experience.
Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
