Xceptional | Managed IT Services Longmont & Boulder CO
Computer support and services · Longmont, CO · reviewed since 2010
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%96+56.3Reliability 26%96+25Value 15%87+13.2Craft & service penalty99−0.1Experts Score= 95Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#6 of 31 apple repair servicesiPosition by Experts Score among all companies we track in this category. · better than 83%
5.0★★★★★20 Google reviews · 24 photos
100%five-star reviews
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Xceptional | Managed IT Services Longmont & Boulder CO at a glance
Reviewers highlight prompt service, knowledgeable staff, and effective communication for resolving issues like network connectivity, device repairs, and platform migrations. Customers describe the team as friendly and responsive, often noting quick turnaround times and clear explanations of technical solutions. The business is also recognized for managing IT security, recommending cost-effective tools, and providing ongoing support for both remote and on-site teams. No significant criticisms appear in the provided excerpts.
Google rating: 5.0 out of 5 from 20 reviews (100% five-star).
Reviews on this page: 20 Google reviews (16 with written comments).
Owner responses: the business replied to 35% of reviews.
Most recent review: December 13, 2022.
Service: Apple Repair Service serving Longmont, Colorado.
Data from Google, last updated October 26, 2026.
Score profile vs other apple repair services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and satisfaction; weakest: value.
This companyApple Repair Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Xceptional | Managed IT Services Longmont & Boulder CO: 96/100 on this factor. Category median: 92.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Xceptional | Managed IT Services Longmont & Boulder CO: 96/100 on this factor. Category median: 90.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Xceptional | Managed IT Services Longmont & Boulder CO: 99/100 on this factor. Category median: 99.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Xceptional | Managed IT Services Longmont & Boulder CO: 87/100 on this factor. Category median: 100.A
87
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Not enough reviews for this factor yet. Category median: 100.–
–
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 72.–
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Bar = this company · dark tick = category median.
Star ratings
20 Google reviews we collected
5.0of 5
5 stars20100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 16 written reviews
100%praise
Praise26100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
7topics
Would recommend727%
Staff & attitude623%
Speed & response519%
Quality & results415%
Price & value28%
Communication14%
Honesty & trust14%
What customers talk about
We read 16 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I would recommend them to anybody who has business IT needs.”
“They are incredibly personable, very knowledgeable on subject matter, and are fantastic at holding your hand through the process.”
“…more secure, better resourced, and more confident that resolution is quick to follow when something goes wrong.…”
“Matt quickly resolved the issue, gave a brief explanation to us, and was on his way.”
“…e been a key asset in helping us explore the right tools (functional, cost-effective, and secure) to help us do our jobs.…”
“Stephen helped me at the counter, was really knowledgeable, took time to explain things to me, and ended up fixing the problem on the spot.”
“I had some tricky questions that needed a timely response with accurate and reliable information.”
People customers mention
Integrations3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
L5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★
So happy that Morgan was able to connect with her team member, Matt, and have him out at our office to address an internet-related matter at 8 a.m. on a Monday morning. We really appreciate the prompt service! Matt quickly resolved the issue, gave a brief explanation to us, and was on his way. Perfect.
+ Responsiveness+ Professionalism
Jesse3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
As a small business owner it can be hard to come up with the time or budget to manage my network. Altitude Integrations has been an amazing partner that has not only reacted to the occasional issues we experience, but has also made practical suggestions on ways to improve security and performance. HIGHLY RECOMMEND!
+ Responsiveness+ Quality+ Professionalism
Ted5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Working with the Toby and the team at Altitude Integrations on our IT security and support has been fantastic. Altitude manages all aspects of our IT environment. Their remote monitoring and technical guidance has kept our remote team working seamlessly. With Altitude's help we integrated the cloud directory…
+ Responsiveness+ Quality+ Professionalism
TravisLocal Guide · 42 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 years ago★★★★★
Great company with amazing staff! I would recommend them to anybody who has business IT needs.
Administration1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 years ago★★★★★
We just recently switched IT providers, and so far iSupportU has been blowing the last provider out of the water. They are incredibly personable, very knowledgeable on subject matter, and are fantastic at holding your hand through the process. It was a very long transition to move an entire business onto a…
Julie4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 12 years ago★★★★★
Impeccable and Stellar service! I had some tricky questions that needed a timely response with accurate and reliable information. iSupportU came through - within 5 minutes of my calling, I had a return call, one of my issues immediately fixed and a path forward to take care of the other issue. Incredibly…
So happy that Morgan was able to connect with her team member, Matt, and have him out at our office to address an internet-related matter at 8 a.m. on a Monday morning. We really appreciate the prompt service! Matt quickly resolved the issue, gave a brief explanation to us, and was on his way. Perfect.
Positive: Responsiveness, Professionalism
Response from the owner · Edited 3 years ago
Thank you for your feedback! We aim to provide an Xceptional experience for all of our clients, and your feedback helps us to achieve that. We will let Morgan and Matt know they did a great job. Thank you for your continued support!
Michael Bethuy | aACE SoftwareLocal Guide · 27 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Not only does Altitude Integrations keep our computers operational, they’ve been a key asset in helping us explore the right tools (functional, cost-effective, and secure) to help us do our jobs. From lighter tasks like vetting the security of a Chrome extension, to navigating the complex balance between security & accessibility across the platforms we use, they have always served us well. Through our relationship with Altitude Integrations, we are more secure, better resourced, and more confident that resolution is quick to follow when something goes wrong.
Altitude Integrations has shown a commitment to being a contributing member of the community in which they operate. It thrills me to see for-profit businesses recognize the needs of the community, and choose to participate in the satisfaction of those needs.
If you’re shopping for support, I unreservedly recommend Altitude Integrations.
Positive: Responsiveness, Quality, Professionalism, Value
Response from the owner · 5 years ago
Jeff - thank you for the review. We love the work that you do and appreciate that we have the opportunity to support your organization and great cause. -Toby
Jesse Diamond3 reviewsiTotal number of Google reviews Jesse has written across all businesses on Google Maps, not just this one.
As a small business owner it can be hard to come up with the time or budget to manage my network. Altitude Integrations has been an amazing partner that has not only reacted to the occasional issues we experience, but has also made practical suggestions on ways to improve security and performance. HIGHLY RECOMMEND!
Positive: Responsiveness, Quality, Professionalism, Value
Response from the owner · 5 years ago
Thank you, Jesse! It has been a pleasure working with you and your team!!
Ted Church5 reviewsiTotal number of Google reviews Ted has written across all businesses on Google Maps, not just this one.
Working with the Toby and the team at Altitude Integrations on our IT security and support has been fantastic. Altitude manages all aspects of our IT environment. Their remote monitoring and technical guidance has kept our remote team working seamlessly. With Altitude's help we integrated the cloud directory platform, JumpCloud for our Identity Access Management . As a medium size business owner, with a team situated across multiple time zones and cities, I sleep well at night knowing Altitude has my IT security covered.
Positive: Responsiveness, Quality, Professionalism, Value
Response from the owner · 5 years ago
Ted - thank you very much for the review. It's been a pleasure working with you and your team!
Travis ThompsonLocal Guide · 42 reviewsiTotal number of Google reviews Travis has written across all businesses on Google Maps, not just this one.
We just recently switched IT providers, and so far iSupportU has been blowing the last provider out of the water. They are incredibly personable, very knowledgeable on subject matter, and are fantastic at holding your hand through the process. It was a very long transition to move an entire business onto a completely new platform (we migrated from Microsoft Exchange to Google Apps for our email platform right when we switched to iSupportU), and every staff member we have worked with has been extremely attentive and accessible throughout the entire process. I highly recommend their services!
Julie Starr4 reviewsiTotal number of Google reviews Julie has written across all businesses on Google Maps, not just this one.
Impeccable and Stellar service! I had some tricky questions that needed a timely response with accurate and reliable information. iSupportU came through - within 5 minutes of my calling, I had a return call, one of my issues immediately fixed and a path forward to take care of the other issue. Incredibly knowledgeable, friendly, and my favorite....they are committed to sustainability and better business practices. Thank you for your amazing help!!!!
Marni Gauthier2 reviewsiTotal number of Google reviews Marni has written across all businesses on Google Maps, not just this one.
Shaun is a creative-tech genius and he hires the same--folks with heart + brains. The talented team at iSupportU did a complicated email and contacts migration from my university server to the gmail server, synced all this up with my iPhone, taught me google apps and how to manage my gmail inbox. They helped me design my website, then built it, fixed bugs and revised it as it unfolded in real time with my new business. They partnered with me to create sweet business cards, a snazzy e-signature, my Facebook page and cool Facebook event pages in sync with my vision and work. When my old mac computer was acting up, they diagnosed it and advised me as to the cost-benefit for fixing it vs. replacing it. Later, they wiped all the user files from my old mac and kept the applications, making it like a brand-new computer for my daughter. And they provide all this service with a smile and on occasion, a delicious local draught beer. I wouldn't want to live without them!
Dan CoppolaLocal Guide · 104 reviewsiTotal number of Google reviews Dan has written across all businesses on Google Maps, not just this one.
Stellar customer service. I had my iPhone repaired by iSupportU and had a problem with it about 40 days later not functioning properly. Unfortunately the manufacturer's warranty only covered the part for 30 days, but iSupportU stepped up and replaced the screen (again) at no charge, with no fuss. It was certainly an unexpected surprise to receive such great customer service.
When your iPhone breaks (let's face it, they all do eventually) I'd highly recommend you take it into iSupportU
