iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%83+20.1Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#342 of 899 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 62%
4.9★★★★★315 Google reviews · 12 photos
95%five-star reviews
4.83★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently cite clear communication, fair pricing, and the willingness to handle complex repairs like transmission replacements as key positives. Staff members are often described as knowledgeable and professional, ensuring clients understand necessary work before proceeding. However, a minority of low-star reviews report misdiagnosed issues requiring multiple visits, billing discrepancies, and unprofessional interactions when resolving complaints.
Google rating: 4.9 out of 5 from 315 reviews (95% five-star).
Reviews on this page: 315 Google reviews (268 with written comments, 10 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: November 6, 2026.
Service: Auto Repair Shop serving Chicago, Illinois.
Data from Google, last updated November 10, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Xpress Auto Repair #2Auto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Xpress Auto Repair #2: 87/100 on this factor. Category median: 88.A
87
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Xpress Auto Repair #2: 83/100 on this factor. Category median: 85.A
83
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Xpress Auto Repair #2: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Xpress Auto Repair #2: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Xpress Auto Repair #2: 100/100 on this factor. Category median: 59.A
100
Bar = this company · dark tick = category median.
Star ratings
315 Google reviews we collected
4.9of 5
5 stars30095%
4 stars72%
3 stars00%
2 stars21%
1 star62%
Praise vs complaints
Phrases our text analysis found in 268 written reviews
98%praise
Praise50298%
Complaints122%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
99%fair
Great price8654%
Reasonable7044%
Overpriced11%
Not sure11%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude10921%
Quality & results8717%
Price & value8517%
Would recommend7014%
Speed & response6713%
Honesty & trust4910%
Communication479%
What customers talk about
We read 268 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“That is the kind of repair some places would rather send elsewhere, but Roosevelt was willing to handle it and see the job through.”
“They are rude & unprofessional!”
“They did a great job and worked wit me on payment .”
“About two weeks later, the car was still leaking coolant.”
“Honest, affordable, reliable all wrapped up in a pleasant atmosphere.”
“…derstandable for them and very friendly and professional and does not overcharge you…”
“Great experience and great costumer services and they work great with you definitely will recommend thanks to Ricky and Jesse”
“I would not recommend!”
“The people at Express Auto told her that it was a quick fix that was making the noise and that the previous shop was incorrect.”
“One thing that I love about this place is they are here to service the community honestly and not trying to get over on people like other shops are known to do.”
“The communication stayed steady, the repair stayed on track, and the shop showed that small businesses can still take on serious mechanical work witho…”
People customers mention
Jesse8 reviews
Ashland6 reviews
Ricky5 reviews
Roger5 reviews
Jessie4 reviews
Junior3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Xpress Auto Repair #2 for 8 kinds of job. Pick one to see what they paid and said.
DavidLocal Guide · 1,098 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Roosevelt took on a full transmission replacement, which says a lot for a smaller independent shop. That is the kind of repair some places would rather send elsewhere, but Roosevelt was willing to handle it and see the job through. The communication stayed steady, the repair stayed on track, and the shop showed that…
Great priceTransmission
KennethLocal Guide · 109 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
When I first walked in, there was a woman waiting for her car servicing. She told me she just left a previous shop where they told her she needed a very expensive repair. The people at Express Auto told her that it was a quick fix that was making the noise and that the previous shop was incorrect. She saved big…
Great priceBrakes
JuuceKrew1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 days ago★★★★★
They did a great job and worked wit me on payment ... aint nobody topping them in my opinion on service......customer or mechanical 10 outta 10
Not sureSteering & suspension repairAir conditioning
Otim3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
They are very respectful and understanding. make sure the service was done correctly. Jesse service Manger was very helpful in completing the job. I will recommend this shop. If you to service your car, this is where to take your car.
Reasonable priceService not listed
Evelyn4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
The workers were very friendly, they explained everything to me step by step, there very professional, my friendly neighborhood mechanics
Great priceService not listed
Carl4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Got five star action at this shop no complaints very professional good job thanks RICKY JESS AND THE DUDE WIT THE HAT
Roosevelt took on a full transmission replacement, which says a lot for a smaller independent shop. That is the kind of repair some places would rather send elsewhere, but Roosevelt was willing to handle it and see the job through. The communication stayed steady, the repair stayed on track, and the shop showed that small businesses can still take on serious mechanical work without needing to send everything to a dealership.
Price assessment: Great price
Services: Transmission
Response from the owner · 3 days ago
Thank you for your trust in us. I would say that we are the #1 shop on the SouthSide pushing out engine and transmissions swaps! 💯
Kenneth FilsLocal Guide · 109 reviewsiTotal number of Google reviews Kenneth has written across all businesses on Google Maps, not just this one.
When I first walked in, there was a woman waiting for her car servicing. She told me she just left a previous shop where they told her she needed a very expensive repair. The people at Express Auto told her that it was a quick fix that was making the noise and that the previous shop was incorrect. She saved big money because of their honesty. Also, the price they gave me on my service was 30% cheaper than the lowest estimate I had previously received. Honest, affordable, reliable all wrapped up in a pleasant atmosphere. I hope they keep up the great work. This was my first repair there and I will definitely return with all my family’s autos.
Price assessment: Great price
Services: Brakes
Response from the owner · 3 days ago
Me and the people who work alongside me here are all from these communities. We faced the same struggles and challenges. When we opened here we made a promise to stay true to the people and to work for the people. I’m glad you were able to see in real time that we’ve kept the that promise. At Xpress WE FOR THE PEOPLE 💯
JuuceKrew Quarter1 reviewiTotal number of Google reviews JuuceKrew has written across all businesses on Google Maps, not just this one.
They are very respectful and understanding. make sure the service was done correctly. Jesse service Manger was very helpful in completing the job. I will recommend this shop. If you to service your car, this is where to take your car.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · a week ago
Respect and understanding are core concepts that we have built our business upon 🙌
Evelyn Hines4 reviewsiTotal number of Google reviews Evelyn has written across all businesses on Google Maps, not just this one.
This shop is fantastic great service, Owners very friendly and the price just right Let's go Xpress Auto repair
Response from the owner · a year ago
Appreciate that! 🙏🏽 KJ’s a true professional and always keeps it respectful and welcoming. Glad your first visit was a great one — that’s how we like to do business. Hope to see you again soon! 💪🏽💯
Lakisha Beene2 reviewsiTotal number of Google reviews Lakisha has written across all businesses on Google Maps, not just this one.
