House cleaning service · Lynwood, CA · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%97+23.5Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty99−0.1Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#26 of 67 commercial cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 62%
4.9★★★★★90 Google reviews · 24 photos
94%five-star reviews
4.80★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google rating: 4.9 out of 5 from 90 reviews (94% five-star).
Reviews on this page: 90 Google reviews (75 with written comments, 1 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: July 13, 2026.
Service: Commercial Cleaning Service serving Lynwood, California.
Data from Google, last updated November 12, 2026.
Score profile vs other commercial cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.
This companyCommercial Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Xtra Help House Cleaning Service: 92/100 on this factor. Category median: 91.A
92
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Xtra Help House Cleaning Service: 97/100 on this factor. Category median: 89.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Xtra Help House Cleaning Service: 99/100 on this factor. Category median: 98.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Xtra Help House Cleaning Service: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Xtra Help House Cleaning Service: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Xtra Help House Cleaning Service: 100/100 on this factor. Category median: 61.A
100
Bar = this company · dark tick = category median.
Star ratings
90 Google reviews we collected
4.9of 5
5 stars8594%
4 stars44%
3 stars11%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 75 written reviews
100%praise
Praise118100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3530%
Quality & results2824%
Would recommend2017%
Speed & response1513%
Price & value1210%
Honesty & trust65%
Communication22%
What customers talk about
We read 75 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“This company is amazing, and polite, they work fast.”
“Veronica and her team did an amazing job cleaning my mom’s house.”
“I will definitely recommend her to family and friends!”
“She came out ti give a quote same day we spoke on the phone.”
“She cleaned my parents home beautifully, and at a fair price.”
“Nice thorough work, Veronica is professional, reliable and did an amazing job, she did everything she said she would and did it perfectly well.”
“I had one small issue that Veronica explained was outside of the standard cleaning, she was able to clean it to my satisfaction and changed a little extra for.”
People customers mention
Veronica21 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Xtra Help House Cleaning Service for 4 kinds of job. Pick one to see what they paid and said.
Amber8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
This company is amazing, and polite, they work fast. I was told everything that was going to get done. Once everything was completed my whole house smelled and looked extremely clean. I would recommend them to everyone. Mrs Veronica was such a pleasant lady.
Crown1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Veronica did a fantastic job cleaning my house. Yes yes indeed. I can eat off the floor. Thank you Veronica.
Dalia2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
Veronica is a number one when it comes to work and deep cleaning
I recommend her
Deep clean+ Professionalism
DannyLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Xtra Help is an excellent house cleaning service. I had remodeling done at my home and it was left with dust and dirt everywhere. The floors, the walls, curtains, pictures, appliances. I do mean everything. But Veronica and her team came and cleaned my house spike and span. Outstanding work.
Mildred3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Hola buenas tardes disculpe ando en busca de trabajo de limpieza no tendrá algo disponible para mi
Princella4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Veronica and her team did an amazing job cleaning my mom’s house. I will definitely recommend her to family and friends!
This company is amazing, and polite, they work fast. I was told everything that was going to get done. Once everything was completed my whole house smelled and looked extremely clean. I would recommend them to everyone. Mrs Veronica was such a pleasant lady.
Response from the owner · 4 months ago
Ms.Amber you totally made our day !! We appreciate your feedback and look forward to hearing from you soon!
Thank you for your business 🙏
Andre Rose10 reviewsiTotal number of Google reviews Andre has written across all businesses on Google Maps, not just this one.
Veronica did a fantastic job cleaning my house. Yes yes indeed. I can eat off the floor. Thank you Veronica.
Response from the owner · 7 months ago
Mr.Crown , we appreciate you for being such a loyal client. We are thrilled to hear that you’re happy with our work. Thank you for the five-star review and for your ongoing support. It’s always a pleasure!"
Dalia Soto2 reviewsiTotal number of Google reviews Dalia has written across all businesses on Google Maps, not just this one.
Xtra Help is an excellent house cleaning service. I had remodeling done at my home and it was left with dust and dirt everywhere. The floors, the walls, curtains, pictures, appliances. I do mean everything. But Veronica and her team came and cleaned my house spike and span. Outstanding work.
Response from the owner · a year ago
Mr. Danny, we are immensely grateful for your wonderful feedback. It is always a genuine pleasure to provide service to the family and friends of our esteemed VIP clients.
Janette Johnson4 reviewsiTotal number of Google reviews Janette has written across all businesses on Google Maps, not just this one.
This service was absolutely incredible! We were in a desperate need for a cleaning due to an upcoming inspection, and we reached out to this service. They were professional, expedient, and worth every dollar. In addition to dusting and tidying, they found organizational solutions we hadn’t even considered. We are so happy with everything, we are planning to make this an ongoing staple of our lives. We cannot say enough nice things!
Response from the owner · 2 years ago
You totally made our day!! We appreciate your awesome review and we're happy to hear that everything worked out. Hope to hear from you and your wife again soon.
Take care.
