Analyzing 10,646,88810.6M ReviewsFor 30,21030.2K Experts

Experts Reviews · Company report
Xtra Help House Cleaning Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%97+23.5Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty99−0.1Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE

Xtra Help House Cleaning Service

Lynwood, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #26Position by Experts Score among all companies we track in this category. of 67 commercial cleaning services · 4.9★ from 90 Google reviews

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Report card

Percentile vs other commercial cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Xtra Help House Cleaning Service is better than 92% of commercial cleaning services.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Xtra Help House Cleaning Service is better than 97% of commercial cleaning services.A
97
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Xtra Help House Cleaning Service is better than 99% of commercial cleaning services.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Xtra Help House Cleaning Service is better than 100% of commercial cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Xtra Help House Cleaning Service is better than 100% of commercial cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Xtra Help House Cleaning Service is better than 100% of commercial cleaning services.A
100

Reviews for your job

Customers hired Xtra Help House Cleaning Service for 4 kinds of job.

Xtra Help House Cleaning Service for deep clean

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$315–$497
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Deep clean”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#7 / 21

All 9 Google reviews tagged “Deep clean”

Dalia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Veronica is a number one when it comes to work and deep cleaning I recommend her

Deep clean+ Professionalism
Sandra3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Nice thorough work, Veronica is professional, reliable and did an amazing job, she did everything she said she would and did it perfectly well. I especially appreciate that Veronica paid attention to areas that cannot be seen but my babies can get to. I am very satisfied with her service and highly recommend her

Deep cleanGeneral housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
ThamaniLocal Guide · 162 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Fantastic customer service. Excellent cleaning skills. Very responsive, trustworthy and empathetic. We were in a vulnerable situation and she not only did not take advantage of us, she treated our family the way I hoped she would. She actually came, with help, the same day I contacted her. She cleaned my parents…

Deep cleanGeneral housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
Rachelle5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Excellent deep cleaning. Very thorough- went above and beyond deep cleaning my two story home. Highly recommend.

Deep clean+ Responsiveness+ Punctuality+ Quality
Dalia9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Not only did they hired me but I also use there services and they're great

Deep clean+ Responsiveness+ Punctuality+ Quality
DeeBum6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

1st time using the company recommended by my co worker and I will continue to use this service and recommend them to other clients

Deep clean+ Responsiveness+ Quality+ Professionalism
Victoria2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I want to personally thank Xtra-Help House Cleaning for coming in and making my move out a wonderful experience. I am so thankful for Mrs. Veronica’s quick and professional response with going out of her way to accommodate my schedule. My upmost satisfaction is with Mrs. Dalia who transformed my house with great…

Deep cleanMoving-related cleaning+ Responsiveness+ Punctuality+ Quality
BY6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very professional and reasonably priced for a deep cleaning for a whole house, the ladies did an amazing Job cleaning very efficient, Thorough, cleaning, I haven’t seen these floors shine since they where installed, I also asked for window cleaning, the blinds and windows were spotless

Deep clean+ Responsiveness+ Punctuality+ Quality
Tanisha3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I’m so glad I contacted Xtra-Help. We were able to fine a time that works for my busy schedule. I literally can feel the clean. I signed up for recurring services right away!

Deep clean+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Deep clean9$315–$497
Standard cleaning8$164–$265
General housekeeping4$164–$285
Moving-related cleaning3$313–$477

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