Experts Reviews · Company report
Xtra Help House Cleaning Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%97+23.5Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty99−0.1Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE

Xtra Help House Cleaning Service

Lynwood, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #26Position by Experts Score among all companies we track in this category. of 67 commercial cleaning services · 4.9★ from 90 Google reviews

Report card

Percentile vs other commercial cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Xtra Help House Cleaning Service is better than 92% of commercial cleaning services.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Xtra Help House Cleaning Service is better than 97% of commercial cleaning services.A
97
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Xtra Help House Cleaning Service is better than 99% of commercial cleaning services.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Xtra Help House Cleaning Service is better than 100% of commercial cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Xtra Help House Cleaning Service is better than 100% of commercial cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Xtra Help House Cleaning Service is better than 100% of commercial cleaning services.A
100

Reviews for your job

Customers hired Xtra Help House Cleaning Service for 4 kinds of job.

Xtra Help House Cleaning Service for standard cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$164–$265
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Standard cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#9 / 23

All 8 Google reviews tagged “Standard cleaning”

Sandra3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Nice thorough work, Veronica is professional, reliable and did an amazing job, she did everything she said she would and did it perfectly well. I especially appreciate that Veronica paid attention to areas that cannot be seen but my babies can get to. I am very satisfied with her service and highly recommend her

Deep cleanGeneral housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
ThamaniLocal Guide · 162 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Fantastic customer service. Excellent cleaning skills. Very responsive, trustworthy and empathetic. We were in a vulnerable situation and she not only did not take advantage of us, she treated our family the way I hoped she would. She actually came, with help, the same day I contacted her. She cleaned my parents…

Deep cleanGeneral housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
melissaLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I first used this company on a recommendation of a friend when my regular cleaning service was unavailable during the holidays. Veronica and her crew did an amazing and thorough job. It was obvious they worked until they were satisfied with the job they had done (and my floors were sparkling!). They are…

General housekeepingStandard cleaning+ Responsiveness+ Quality+ Professionalism
Timothy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

This was my second standard cleaning since the initial deep cleaning. Still working out the kinks in terms of small details, I'm sure by the next cleaning and going forward everything will be to my satisfaction. I had one small issue that Veronica explained was outside of the standard cleaning, she was able to clean…

Standard cleaning+ Punctuality+ Value
JoannaLocal Guide · 50 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I have been using these services for years. These are the people I trust in my home. They are good and kind-hearted people. I recommend to anyone.

Moving-related cleaningStandard cleaning+ Responsiveness+ Quality+ Professionalism
Robert4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Always satisfied with their service, Dalia took her time and made sure things were spotless, she cleaned and put a shine on my floors. Very professional and kind. Thank you Dalia for your attention to detail.

Standard cleaning+ Punctuality+ Quality+ Professionalism
Kimberly1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Beautiful job. Our home office, bathroom and kitchen were cleaned well and smelled wonderful once done. Will definitely rebook. Thank you!

Office & workplace cleaningStandard cleaning+ Responsiveness+ Quality+ Professionalism
Mishulovins2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Excellent communication, very clear expectations, very accommodating to my schedule, and beautiful job cleaning the house! I had some really dirty areas, and they did an excellent job!! Did not leave until I was satisfied! Great value for the price

Standard cleaning+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Deep clean9$315–$497
Standard cleaning8$164–$265
General housekeeping4$164–$285
Moving-related cleaning3$313–$477

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