Analyzing 6,573,0126.6M ReviewsFor 18,19818.2K Experts

Experts Reviews · Company report
Your Appliance, Refrigeration & HVAC repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%99+24Value 14%95+13.4Replies to reviews 7%85+6Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

Your Appliance, Refrigeration & HVAC repair

Sunnyvale, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #43Position by Experts Score among all companies we track in this category. of 113 HVAC contractors · 5.0★ from 83 Google reviews

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Report card

Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Your Appliance, Refrigeration & HVAC repair is better than 96% of HVAC contractors.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Your Appliance, Refrigeration & HVAC repair is better than 99% of HVAC contractors.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Your Appliance, Refrigeration & HVAC repair is better than —% of HVAC contractors.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Your Appliance, Refrigeration & HVAC repair is better than 95% of HVAC contractors.A
95
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Your Appliance, Refrigeration & HVAC repair is better than 100% of HVAC contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Your Appliance, Refrigeration & HVAC repair is better than 85% of HVAC contractors.A
85

Reviews for your job

Customers hired Your Appliance, Refrigeration & HVAC repair for 8 kinds of job.

Your Appliance, Refrigeration & HVAC repair for dryer repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.80
Usually paidThe price range customers picked most often for this job.$150–200
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “Dryer repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 1
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 5 Google reviews tagged “Dryer repair”

Lynn2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Rovshan is the best! I have used his company’s service many times over the last decade and he is always reliable, responsive, professional, friendly, and extremely competent. I highly recommend! ⭐️⭐️⭐️⭐️⭐️

Heating system repairRefrigerator/freezer repairA/C system repair
Colin7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

HIGHLY RECOMMEND calling this business. I could not be happier with the communication, response and quality of service. The approach to the problem came creative thinking outside the box. I’m very happy.

Paid $100–150Reasonable priceDryer repair
Mark6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★

Our dryer started making noises, and I knew a bearing was failing. I was able to schedule an initial check with Rovshan and his team easily via their website, and they arrived on time. They did not have the replacement parts in stock, but I had ordered a repair kit myself that they installed a few days later. We…

Paid $150–200Great priceDryer repair
KayVeeLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I worked with 'Your Appliance, Refrigeration & HVAC repair ' for a fix on my dryer. Prompt response, technician arrived on time and detailed out the repair plan. Highly recommended.

Dryer repair
Lisa4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

The service I received from Your Appliance was exceptional! The tech was on time for the estimate and was very patient to work with my home warranty company to repair my washer. The warranty company did not approve the estimate so these guys stepped up and repaired my washer themselves at an affordable price! I…

Paid $150–200Great priceDryer repair

Price

$287-13% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 24%Reasonable 73%Overpriced 0%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Refrigerator/freezer repair21—
Dishwasher repair7—
Washing machine repair5—
Dryer repair5—
Oven repair4—
Washer/dryer repair3—
Stove, cooktop & oven repair3—
Microwave repair3—

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