Handyman/Handywoman/Handyperson · Boston, MA · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%98+25.6Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#8 of 38 handymeniPosition by Experts Score among all companies we track in this category. · better than 81%
5.0★★★★★58 Google reviews · 24 photos
98%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Your Neighborhood Handyman LLC five stars based on fifty-eight reviews, noting that the owner responds to all feedback. Customers describe services including stair replacement, deck repairs, window fixes, and bathroom updates. Recurring themes highlight punctuality, clear communication, reasonable pricing, and thorough workmanship. The business is frequently cited for arriving quickly, identifying hidden issues, and maintaining a clean workspace. No low-star reviews were provided to identify specific criticisms.
Google rating: 5.0 out of 5 from 58 reviews (98% five-star).
Reviews on this page: 58 Google reviews (55 with written comments, 4 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 20, 2026.
Service: Handyman serving Boston, Massachusetts.
Data from Google, last updated October 25, 2026.
Score profile vs other handymen
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
This companyHandymen median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Your Neighborhood Handyman LLC: 98/100 on this factor. Category median: 94.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Your Neighborhood Handyman LLC: 98/100 on this factor. Category median: 97.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Your Neighborhood Handyman LLC: 99/100 on this factor. Category median: 98.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Your Neighborhood Handyman LLC: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Your Neighborhood Handyman LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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Bar = this company · dark tick = category median.
Star ratings
58 Google reviews we collected
5.0of 5
5 stars5798%
4 stars12%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 55 written reviews
99%praise
Praise14599%
Complaints21%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price125%
Reasonable375%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response3524%
Staff & attitude2517%
Would recommend2316%
Quality & results2114%
Price & value1611%
Honesty & trust1611%
Communication117%
What customers talk about
We read 55 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Efficient, professional yet willing to explain each step in the process.”
“They were so professional and the price was so reasonable.”
“Would highly recommend using them for any project you might have especially if you are senior citizens.”
“…jects and each time they have come out within a day or two and done EXCEPTIONAL work at reasonable prices.…”
“When Marcelo came to give me a free estimate he reassured me that they could fix it.”
“Reminds me of the old days when you could trust people to be honest!”
“He communicated quickly and got right back to me to help solve an issue I was having with my front door.”
People customers mention
Marcelo29 reviews
Correa3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Your Neighborhood Handyman LLC for 8 kinds of job. Pick one to see what they paid and said.
Linda3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Marcelo and his team were a pleasure from beginning to end. Efficient, professional yet willing to explain each step in the process. Would highly recommend using them for any project you might have especially if you are senior citizens. Reminds me of the old days when you could trust people to be honest!
Reasonable price
Ida4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
I have had Marcelo and his crew do several projects at my home. They do excellent work. No job is too difficult or too small. When they say they will show up, they do. Very reliable, professional and trustworthy.
Reasonable price
Lois2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I was so happy that I called Your Neighborhood Handyman when part of my vinyl fence blew down during the last windstorm.
When Marcelo came to give me a free estimate he reassured me that they could fix it. I was so
glad because I thought it was going to be a big expensive job. They came back the next day and it was…
Great price
Boaty2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Marcelo and his team are lifesavers! They helped me with a rather desperate situation recently and did so efficiently, professionally, and at a very reasonable cost. The quility of the resultant work is first-rate. They truly went out of their way and the proverbial extra mile to make sure everything was done…
Corey11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
In an era when you can't get anyone to show up for anything, Marcelo and his team are not only reasonable, but they are responsible and talented. Two times in the past couple weeks I've needed something done quickly and both times they were there the next day with flawless craftsmanship. I have shared their…
Reasonable priceHome maintenance & repairs
Fran3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Perfection!! Marcelo, Kennedy, Wilson and the rest of the crew from Your Neighborhood Handyman were amazing!! They took down my old back stairs and replaced them with a beautiful new staircase. We have a lovely back deck that we couldn’t use much in the summer because of the sun. We asked for a roof over the deck…
Marcelo and his team were a pleasure from beginning to end. Efficient, professional yet willing to explain each step in the process. Would highly recommend using them for any project you might have especially if you are senior citizens. Reminds me of the old days when you could trust people to be honest!
Price assessment: Reasonable price
Response from the owner · 5 days ago
Linda Thank you 🌹
Ida Grossi4 reviewsiTotal number of Google reviews Ida has written across all businesses on Google Maps, not just this one.
I have had Marcelo and his crew do several projects at my home. They do excellent work. No job is too difficult or too small. When they say they will show up, they do. Very reliable, professional and trustworthy.
Price assessment: Reasonable price
Response from the owner · 5 days ago
Ida thank you and it was great meeting you as well 🙏🏼
Lois Bilton2 reviewsiTotal number of Google reviews Lois has written across all businesses on Google Maps, not just this one.
I was so happy that I called Your Neighborhood Handyman when part of my vinyl fence blew down during the last windstorm.
When Marcelo came to give me a free estimate he reassured me that they could fix it. I was so
glad because I thought it was going to be a big expensive job. They came back the next day and it was fixed in no time. He also saw something else that needed attention and fixed that as well.
It was great doing business with this company and I will call them back whenever Ineed something done. They were so professional and the price was so reasonable.
I will recommend them to my family and friends every chance I get.
Price assessment: Great price
Response from the owner · 2 weeks ago
Lois Thank you 🙏🏼
emily fitzgerald10 reviewsiTotal number of Google reviews emily has written across all businesses on Google Maps, not just this one.
If we could have Marcelo and his team move in with us to handle all of our repair and maintenance needs we would, they’re just THAT good. We’re in the middle of a house work and thing after thing has gone awry and needed repair. In the past three months or so, we’ve used Marcelo’s team FOUR different times for four different projects and each time they have come out within a day or two and done EXCEPTIONAL work at reasonable prices. This last issue was emergency roof repair from this early Fall storm and Marcelo was able to come today when the rain and wind was STILL whipping and repair the roof flawlessly. To reiterate: I called him during the storm Sunday and he was here Monday when the storm was still going on to get on a roof and do the necessary repairs. What can you say about that type of service? I have become so reliant on him and his help that, when we get close to purchasing our next home, I want to hire him to come with us on a tour and help us see what we’re not seeing…he’s that good. Call him and keep that number handy, when you need him he shows up (a rarity these days as I’ve come to realize!). – Corey and Emily
Response from the owner · 3 weeks ago
Emily and Corey we really appreciate the repeated business it’s how the world should be people helping people we are here to help and thank you for allowing us to earn your business and trust 🙏🏼🌹
Boaty McBoatface2 reviewsiTotal number of Google reviews Boaty has written across all businesses on Google Maps, not just this one.
Marcelo and his team are lifesavers! They helped me with a rather desperate situation recently and did so efficiently, professionally, and at a very reasonable cost. The quility of the resultant work is first-rate. They truly went out of their way and the proverbial extra mile to make sure everything was done correctly, thoroughly, and ahead of schedule. Marcelo and his team truly exceeded my expectations in every way. I cannot recommend them enough for any job, regardless of size or scope. I have since had the gang back for other jobs and all have been executed similarly. I could not recommend Marcelo and Your Neighborhood Handyman LLC more highly. A rare find in this day and age, for sure.
Response from the owner · a month ago
Thank you so much for your kind words! Our team is thrilled to hear we exceeded your expectations and appreciate your continued trust.🙏🏼
Corey Grier11 reviewsiTotal number of Google reviews Corey has written across all businesses on Google Maps, not just this one.
In an era when you can't get anyone to show up for anything, Marcelo and his team are not only reasonable, but they are responsible and talented. Two times in the past couple weeks I've needed something done quickly and both times they were there the next day with flawless craftsmanship. I have shared their information with anyone that asks me for a reliable handyman service, I wouldn't go to anyone else.
Price assessment: Reasonable price
Services: Home maintenance & repairs
Response from the owner · a month ago
Thank you so much for your kind words! Our team is thrilled to hear you’re happy with our work and reliability.
Fran Irving3 reviewsiTotal number of Google reviews Fran has written across all businesses on Google Maps, not just this one.
Perfection!! Marcelo, Kennedy, Wilson and the rest of the crew from Your Neighborhood Handyman were amazing!! They took down my old back stairs and replaced them with a beautiful new staircase. We have a lovely back deck that we couldn’t use much in the summer because of the sun. We asked for a roof over the deck and got much more than we expected. The end result is stunning in my humble opinion. Thank you so much Marcelo and all the workers who contributed. We will definitely contact you for future projects!!❤️
Response from the owner · a month ago
One of the rewards of this business is that we get to meet great people and to do a great job becomes a MUST it was a pleasure working with your family and God bless you🙏🏼
Michael Riley9 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
the most prompt contractor we've ever worked with, project completed on time, friendly and professional, we will definitely be using again when we need it
Response from the owner · 2 months ago
Thank you 🙏🏼
Greg Ranieri4 reviewsiTotal number of Google reviews Greg has written across all businesses on Google Maps, not just this one.
I reached out to Your Neighborhood Handyman to replace my back stairs. Marcello and Wilson were just wonderful. They came on time, worked diligently and followed through with the job. The work they did was very good and the stairs are now safe and sturdy with a great handrail. They also replaced two doors. I highly recommend these two reliable workers and this great company. Jo Arnold
Response from the owner · 4 months ago
It was pleasure meeting you and doing the work with your safety in mind. And one thing I love about what we do is to meet great people like you it’s a joy and remember 110 🥳 (inside joke )
