Zach's Lock & Key Services Inc logo

Zach's Lock & Key Services Inc

Locksmith · Charlotte, NC · reviewed since 2024

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%97+25.3Value 15%100+15.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#13 of 52 locksmithsPosition by Experts Score among all companies we track in this category. · better than 76%
5.0 ★★★★★ 247 Google reviews · 24 photos
99%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0.4%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$119typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).

Zach's Lock & Key Services Inc at a glance

Customers consistently praise the rapid response times, professional demeanor, and clear communication regarding vehicle lockouts, key duplication, and ignition repairs. Reviewers highlight that pricing is often quoted upfront over the phone and matches the final bill, with many noting fair costs compared to local competitors. The business operates on a 24-hour schedule and frequently resolves issues within minutes. A single low-star review criticized the cost of a specific car lockout service as excessive compared to other providers.

  • Google rating: 5.0 out of 5 from 247 reviews (99% five-star).
  • Reviews on this page: 247 Google reviews (237 with written comments, 14 with photos).
  • Owner responses: the business replied to 100% of reviews.
  • Most recent review: October 17, 2026.
  • Service: Locksmith serving Charlotte, North Carolina.

Data from Google, last updated October 27, 2026.

Score profile vs other locksmiths

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

Satisfaction98Reliability97Craft & service–Value100Momentum100Replies to reviews–Satisfaction: 98 (median 94)Reliability: 97 (median 91)Value: 100 (median 100)Momentum: 100 (median 100)
This companyLocksmiths median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Zach's Lock & Key Services Inc: 98/100 on this factor. Category median: 94.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Zach's Lock & Key Services Inc: 97/100 on this factor. Category median: 91.A
97
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Zach's Lock & Key Services Inc: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Zach's Lock & Key Services Inc: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 81.–
–

Bar = this company · dark tick = category median.

Star ratings

247 Google reviews we collected

  • 5 stars24599%
  • 4 stars10%
  • 3 stars00%
  • 2 stars00%
  • 1 star10%

Praise vs complaints

Phrases our text analysis found in 237 written reviews

  • Praise56799%
  • Complaints31%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price6176%
  • Reasonable1924%
  • Overpriced00%
  • Not sure00%
$119-21% vs typical locksmiths

Middle half of what 45 customers paid ($103–$187) · gold mark = category median.

Topic share

How often each topic comes up in the written reviews

  • Speed & response14425%
  • Staff & attitude11921%
  • Would recommend9416%
  • Price & value8515%
  • Quality & results7714%
  • Communication285%
  • Honesty & trust234%

What customers talk about

We read 237 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “He gave me an affordable price, worked super quickly, and explained everything clearly so I knew how to use my key properly.”
  • “Zach was very professional, responsive, and attentive to my needs.”
  • “I highly recommend Zach to anyone in need of locksmith services.”
  • “Came right away after I called and his price was very reasonable.”
    “Zach came within an hour, replaced my key, and let me know that I was being overcharged.”
  • “He did a great job, and I wouldn’t hesitate to call him again.”
  • “Very nice easy to talk to and service was done in 5 min”
  • “Honestly, I probably wouldn’t go anywhere else for my locksmith needs.”

People customers mention

  • Zack 8 reviews
  • Monroe 3 reviews
  • Zachary 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Zach's Lock & Key Services Inc for 8 kinds of job. Pick one to see what they paid and said.

Recent priced reviews

MaliykaLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Great service! Came right away after I called and his price was very reasonable.

Paid $50–100Great priceBuilding lockouts
SamuelLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Zack was punctual and professional. He was able to diagnose my issue instantly and helped me find a solution. He even offered to cut a key for me to test his repair and he was correct in his diagnosis. He probably saved me about $300

Paid $100–150Reasonable priceLock rekeyingCar lockoutsCar digital & remote key reprogramming
Cloud5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

He helped me veryy well got the job done quickly and also taught me somethings about my car i didnt even know if ever need some fast good work done this man will do that for u if i could give 10 stars i would.

Paid $200–250Great priceCar digital & remote key reprogramming
Shatona1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Excellent customer service. Zack was very professional, knowledgeable and friendly. Your worries became his to get you back up and running. I called last minute and he resolved everything in a timely manner. He kept me up to date and explained all of my options. I have my new keys and very please with service. I…

Paid $100–150Great priceCar digital & remote key reprogrammingCar key copyingNew key fob creation
Nisa4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Came out in 20 minutes and was extremely fast and efficient. Also makes himself available if there’s any issues.

Paid $140–160Great priceCar digital & remote key reprogrammingCar key copying
Worldssfinest4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Guy was amazing,informative and quick with it ! Very cool guy to call and provides a great environment to be around. Will recommend to all

Paid $200+Great priceLock rekeyingCar lockouts

Photos

Customer reviews

5.0 ★★★★★ 247 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Sway1 reviewTotal number of Google reviews Sway has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Best lock smith I ever experienced hands down I have a particular car it was very interesting he was able to figure it out after 3 other people couldn’t do

Response from the owner · a week ago

Thanks 🙏

Lala TLocal Guide · 11 reviewsTotal number of Google reviews Lala has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I had a locksmith come out today to fix my car keys, and I was seriously impressed! He gave me an affordable price, worked super quickly, and explained everything clearly so I knew how to use my key properly. He did a great job, and I wouldn’t hesitate to call him again. Honestly, I probably wouldn’t go anywhere else for my locksmith needs. Highly recommend!

  • Services: Car lockouts
Response from the owner · a week ago

Thanks 🙏

Mateo Murillo7 reviewsTotal number of Google reviews Mateo has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Zach was very professional, responsive, and attentive to my needs. He made me a new key for my F-150 and even went above and beyond by taking the time and effort to fix my broken one. I really appreciate his hard work, attention to detail, and excellent customer service. I highly recommend Zach to anyone in need of locksmith services. 100% recommend!

Response from the owner · a week ago

Thanks 🙏

Maliyka PLocal Guide · 35 reviewsTotal number of Google reviews Maliyka has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great service! Came right away after I called and his price was very reasonable.

  • Price assessment: Great price
  • Price: $50–100
  • Services: Building lockouts
Response from the owner · 2 weeks ago

Thanks 🙏

D2 reviewsTotal number of Google reviews D has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great job quick and easy!

Response from the owner · 2 weeks ago

Thanks 🙏

Samuel JurcaLocal Guide · 17 reviewsTotal number of Google reviews Samuel has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Zack was punctual and professional. He was able to diagnose my issue instantly and helped me find a solution. He even offered to cut a key for me to test his repair and he was correct in his diagnosis. He probably saved me about $300

  • Price assessment: Reasonable price
  • Price: $100–150
  • Services: Lock rekeying, Car lockouts, Car digital & remote key reprogramming, Car key copying, Repair hardware, Door lock & bolt hardware installation
Response from the owner · 2 weeks ago

Thanks 🙏

Cloud Pund5 reviewsTotal number of Google reviews Cloud has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

He helped me veryy well got the job done quickly and also taught me somethings about my car i didnt even know if ever need some fast good work done this man will do that for u if i could give 10 stars i would.

  • Price assessment: Great price
  • Price: $200–250
  • Services: Car digital & remote key reprogramming
Response from the owner · 2 weeks ago

Thanks 🙏

Sedequa McDowell2 reviewsTotal number of Google reviews Sedequa has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Zach saved the day with his reasonable prices. Customer service was excellent. He was done less than 15 minutes. I also offered a tip. He wouldn’t take it. I gave him a hug. Today is also a holiday. His service is 24 hours. Please come & show him some love. Thank you again Zach

Response from the owner · a month ago

Thanks 🙏

Waleed Algumaei1 reviewTotal number of Google reviews Waleed has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Only five seconds and he returned my key from inside the car and did not cause any damage to anything at all. Thank you, Zak.

Response from the owner · a month ago

Thanks 🙏

alex snyder1 reviewTotal number of Google reviews alex has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very nice easy to talk to and service was done in 5 min

Response from the owner · a month ago

Thanks 🙏

Zach's Lock & Key Services Inc on Google Maps →

Business details