Analyzing 10,156,24810.2M ReviewsFor 28,79728.8K Experts

Experts Reviews · Company report
Zach's Lock & Key Services Inc logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%97+25.3Value 15%100+15.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

Zach's Lock & Key Services Inc

Charlotte, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #13Position by Experts Score among all companies we track in this category. of 52 locksmiths · 5.0★ from 247 Google reviews

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Percentile vs other locksmiths (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Zach's Lock & Key Services Inc is better than 98% of locksmiths.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Zach's Lock & Key Services Inc is better than 97% of locksmiths.A
97
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Zach's Lock & Key Services Inc is better than —% of locksmiths.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Zach's Lock & Key Services Inc is better than 100% of locksmiths.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Zach's Lock & Key Services Inc is better than 100% of locksmiths.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Zach's Lock & Key Services Inc is better than —% of locksmiths.–
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Reviews for your job

Customers hired Zach's Lock & Key Services Inc for 8 kinds of job.

Zach's Lock & Key Services Inc for building lockouts

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Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$100–120
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$96–$173
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Building lockouts”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#16 / 27
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 7 Google reviews tagged “Building lockouts”

MaliykaLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Great service! Came right away after I called and his price was very reasonable.

Paid $50–100Great priceBuilding lockouts
MichelleLocal Guide · 46 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

This was amazing service! I called and he was at my door in 40min, opened my door in under 5min and gave a fair price! I am so thankful and would use this company over and over again!!

Customer photo from Michelle's review
Paid $100–120Great priceBuilding lockouts
JacobLocal Guide · 7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Great service! Arrived on time and was able to get my commercial doors unlocked quickly. I will only be using Zach for my locksmith needs in Charlotte! I highly recommend him.

Paid $1–20Great priceBuilding lockouts
JamesLocal Guide · 64 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

The young man that came out was very courteous and professional. On the phone they told me it would take told me 35-45 minutes to get to me depending traffic which I was cool with. The guy called me about 10 minutes before he arrived to let me know where he was. Once he got here I showed him which door to unlock and…

Paid $100–120Reasonable priceBuilding lockouts
Cole6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Zach was awesome, never had a better experience in a crappy situation. Zach fixed my car door lock and also got a key fob while I was at it. His price was great, and couldn’t have been a nicer guy. He knows his trade very well and it shows. Gonna have another vehicle key made soon by him!

Paid $140–160Great priceBuilding lockoutsLock rekeying
Kateryna4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Zach is a Professional! I highly recommend his services! We called him in the morning and he did the job by 10.15 am on the same day, installed a new lock quickly and provided great information service. Thank you Zach, for your help!

Great priceBuilding lockouts
Ashley6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Zach has officially provided me with top-notch customer service for the second time! Back in June, I called him because I had a broken key, and he came within an hour. He fixed my key quickly and was extremely polite. Today, I called him again after someone tried to charge me $500 to replace my key. Zach came…

Building lockoutsLock rekeyingCar lockouts

Price

$119-21% vs typical locksmiths

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 76%Reasonable 24%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Lock rekeying30$114–$282
Car digital & remote key reprogramming28$111–$272
Car key copying23$88–$176
New key fob creation21$121–$324
Car lockouts18$81–$132
Building lockouts7$96–$173
Repair hardware6$103–$282
Door lock & bolt hardware installation3$143–$323

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