Experts Reviews · Company report
Zach's Lock & Key Services Inc logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%97+25.3Value 15%100+15.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

Zach's Lock & Key Services Inc

Charlotte, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #13Position by Experts Score among all companies we track in this category. of 52 locksmiths · 5.0★ from 247 Google reviews

Report card

Percentile vs other locksmiths (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Zach's Lock & Key Services Inc is better than 98% of locksmiths.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Zach's Lock & Key Services Inc is better than 97% of locksmiths.A
97
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Zach's Lock & Key Services Inc is better than —% of locksmiths.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Zach's Lock & Key Services Inc is better than 100% of locksmiths.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Zach's Lock & Key Services Inc is better than 100% of locksmiths.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Zach's Lock & Key Services Inc is better than —% of locksmiths.–
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Reviews for your job

Customers hired Zach's Lock & Key Services Inc for 8 kinds of job.

Zach's Lock & Key Services Inc for car key copying

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Jobs reviewedHow many Google reviews are tagged with this job.23
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$88–$176
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 95/100.How Job match is calculatedBuilt only from reviews Google tagged “Car key copying”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 30
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 23 Google reviews tagged “Car key copying” · showing 20

SamuelLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Zack was punctual and professional. He was able to diagnose my issue instantly and helped me find a solution. He even offered to cut a key for me to test his repair and he was correct in his diagnosis. He probably saved me about $300

Paid $100–150Reasonable priceLock rekeyingCar lockoutsCar digital & remote key reprogramming
Liddy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Zach was amazing and prompt! Met at my job and worked swiftly and quietly. Made a new key fob for my broken one. Had so many options for payment. I’d recommend to anyone needing key services!

Great priceCar digital & remote key reprogrammingCar key copyingNew key fob creation
Shatona1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Excellent customer service. Zack was very professional, knowledgeable and friendly. Your worries became his to get you back up and running. I called last minute and he resolved everything in a timely manner. He kept me up to date and explained all of my options. I have my new keys and very please with service. I…

Paid $100–150Great priceCar digital & remote key reprogrammingCar key copyingNew key fob creation
Anthony1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Zach is a very nice dude. He works fast and does a great job. He's helped me out a few times and he's always nice and friendly. Would recommend.

Great priceCar digital & remote key reprogrammingCar key copyingRepair hardware
DanielLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Zach came out in the heavy rain and was done in no time at all. Great service!

Paid $160–180Reasonable priceCar digital & remote key reprogrammingCar key copying
Amanda3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Zack was very friendly, knowledgeable and hardworking and he did a great job fixing my Honda van ignition! Fast service and the price was very fair! I highly recommend him and I definitely will be using his services again in the future!

Great priceCar key copyingRepair hardware
Yes3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I am extremely greatly to zach for coming to help me , I need a lock smith asap, I was at the store and when I went to pull my key out the ignition part of the ignition switch came out with it , I called around to find a lock smith and everyone was buys or wanted a lot of money to out , then I found Zach he told me…

Lock rekeyingCar key copyingNew key fob creation
Jan10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Zack arrived on time and charged me exactly what he quoted over the phone. He programmed two remotes and cut two keys for our vehicle. Highly recommend his services.

Reasonable priceCar digital & remote key reprogrammingCar key copying
Nisa4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Came out in 20 minutes and was extremely fast and efficient. Also makes himself available if there’s any issues.

Paid $140–160Great priceCar digital & remote key reprogrammingCar key copying
Ayoub1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I had my immobilizer key copied and programmed to my car. It was quick and works perfectly!

Paid $100–120Reasonable priceCar digital & remote key reprogrammingCar key copying
MarquiceLocal Guide · 46 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Shout out to my guy Zach..... Lost my keys needed a new key made called one locksmith he couldn't find the code to my car. Zach showed up did his thing. Best prices in town hands down. Thanks 🙏🏽 #Friendship #KeyLost #CarKey #ZachShowUp

Paid $200+Great priceCar lockoutsCar digital & remote key reprogrammingCar key copying
Lexus2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I vacuumed my keys up and had to have a new pair made this guy is very good at his job and gets there in no time I couldn’t thank him enough very respectful and understanding

Paid $100–120Great priceCar key copying
Joseph3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Zach was excellent. I needed two aftermarket transponder keys cut and programmed for my 2010 Mustang and he handled everything flawlessly. He was responsive, professional, and incredibly efficient — in and out in under 20 minutes. Pricing was extremely fair and there were no surprises. If you need a reliable automotive locksmith, Zach is your guy.

Customer photo from Joseph's review
Paid $100–120Great priceCar digital & remote key reprogrammingCar key copying
Christopher3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

This guy was outstanding, great price and very fast. Made 2 new keys for a F150.

Paid $200+Great priceCar key copyingNew key fob creation
Malachi4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Called at 11:15 and showed up within an hour. Good pricing and got another vehicle key copied that wasn’t discussed over the phone. Had the new keys in hand in under 30 minutes!

Paid $200+Great priceCar key copying
Pablo6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Very efficient and easy to work with. Friendly and great customer service. Will definitely recommend to every one of my customers. Would definitely use again.

Great priceCar key copying
Tuang1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Great service. He came by my house on time and even fixed my old key for me. Thank you!

Paid $140–160Reasonable priceCar digital & remote key reprogrammingCar key copyingNew key fob creation
Chase4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I was being over priced everywhere I called , Zack came out his way to come check out my ford focus 2016 and he got it cranking quick! I mean first 10 min he was here got her started up ! Definitely 10/10 service ! Works for himself I would rather put money in his pocket then some corporation thats trying to rob us.

Customer photo from Chase's reviewCustomer photo from Chase's review
Great priceCar digital & remote key reprogrammingCar key copyingNew key fob creation
Jamararay10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

First and foremost let me start with saying this guy is AWESOME time friendly very professional he provides ETA’S reasonable and affordable pricing this guy saved my day yesterday thank you Mr.Zach 5 stars all around the board he even came to my job and made and programmed my key while I was working

Paid $140–160Great priceCar key copyingNew key fob creation
Shannon3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Above and beyond service A+++

Great priceLock rekeyingCar digital & remote key reprogrammingCar key copying

Show more car key copying reviews (3 more) →

Price

$119-21% vs typical locksmiths

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 76%Reasonable 24%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Lock rekeying30$114–$282
Car digital & remote key reprogramming28$111–$272
Car key copying23$88–$176
New key fob creation21$121–$324
Car lockouts18$81–$132
Building lockouts7$96–$173
Repair hardware6$103–$282
Door lock & bolt hardware installation3$143–$323

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