Experts Reviews · Company report
Zach's Lock & Key Services Inc logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%97+25.3Value 15%100+15.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

Zach's Lock & Key Services Inc

Charlotte, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #13Position by Experts Score among all companies we track in this category. of 52 locksmiths · 5.0★ from 247 Google reviews

Report card

Percentile vs other locksmiths (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Zach's Lock & Key Services Inc is better than 98% of locksmiths.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Zach's Lock & Key Services Inc is better than 97% of locksmiths.A
97
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Zach's Lock & Key Services Inc is better than —% of locksmiths.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Zach's Lock & Key Services Inc is better than 100% of locksmiths.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Zach's Lock & Key Services Inc is better than 100% of locksmiths.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Zach's Lock & Key Services Inc is better than —% of locksmiths.–
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Reviews for your job

Customers hired Zach's Lock & Key Services Inc for 8 kinds of job.

Zach's Lock & Key Services Inc for car lockouts

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Jobs reviewedHow many Google reviews are tagged with this job.18
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$81–$132
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 91/100.How Job match is calculatedBuilt only from reviews Google tagged “Car lockouts”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#7 / 31
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 18 Google reviews tagged “Car lockouts”

LalaLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

I had a locksmith come out today to fix my car keys, and I was seriously impressed! He gave me an affordable price, worked super quickly, and explained everything clearly so I knew how to use my key properly. He did a great job, and I wouldn’t hesitate to call him again. Honestly, I probably wouldn’t go anywhere…

Car lockouts
SamuelLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Zack was punctual and professional. He was able to diagnose my issue instantly and helped me find a solution. He even offered to cut a key for me to test his repair and he was correct in his diagnosis. He probably saved me about $300

Paid $100–150Reasonable priceLock rekeyingCar lockoutsCar digital & remote key reprogramming
J1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Not only are his prices straightforward and better than any local competitors, but Zach got me into my locked out vehicle twice and was there very quickly both times. Very nice guy who I highly recommend.

Great priceCar lockouts
Charlie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Five stars across the board! Fast, efficient, and very friendly! I locked my keys in my car. Zach arrived quickly and easily got me into my car in minutes. He made the whole process simple and painless. Would recommend to anyone!

Great priceCar lockouts
Pro4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Zach did amazing work!!!! 100% Satisfied customer. I’ll definitely be recommending him to anybody in need of a lock smith

Great priceCar lockoutsCar digital & remote key reprogramming
Worldssfinest4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Guy was amazing,informative and quick with it ! Very cool guy to call and provides a great environment to be around. Will recommend to all

Paid $200+Great priceLock rekeyingCar lockouts
BrandonLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Great price! This is your guy, had my key done in less than 20 minutes. $100 cheaper than competitors!

Great priceCar lockouts
Misti6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Big shoutout to Zach’s Lock & Key Services! ⭐️ ⭐️⭐️⭐️⭐️ The long story short is, we had a work van with locked keys inside it. In the Neighborhood Walmart parking lot at lunchtime, and Zach just happened to be there at the right time and right place. He jumped in and helped out! NO CHARGE, Y’ALL! That’s the kind…

Car lockouts
Alan7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Zach was early on arrival and was very pleasant to work with! I highly recommend him if you are ever locked out of house or car. The price was very well worth it considering the dilemma I was in.

Paid $100–120Reasonable priceCar lockouts
MarquiceLocal Guide · 46 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Shout out to my guy Zach..... Lost my keys needed a new key made called one locksmith he couldn't find the code to my car. Zach showed up did his thing. Best prices in town hands down. Thanks 🙏🏽 #Friendship #KeyLost #CarKey #ZachShowUp

Paid $200+Great priceCar lockoutsCar digital & remote key reprogrammingCar key copying
Jason8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Zach’s lock n key was a lifesaver. He came out and met me shortly after I called and was in my car in less than a minute . Thank you so much . Will be getting extra keys made with him as well …

Paid $60–80Great priceLock rekeyingCar lockouts
Ashley6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Zach has officially provided me with top-notch customer service for the second time! Back in June, I called him because I had a broken key, and he came within an hour. He fixed my key quickly and was extremely polite. Today, I called him again after someone tried to charge me $500 to replace my key. Zach came…

Building lockoutsLock rekeyingCar lockouts
WallaceLocal Guide · 45 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Zach was professional, fast, and came just within 1hr of calling. I highly recommend his service for you lock/key needs. 💯

Paid $80–100Reasonable priceCar lockouts
Warlock3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

He was very respectful and super nice and efficient. He pulled up and was able to take care of everything quickly had it handled in under 10 minutes. I would highly recommend to anyone who may need a lock key service.

Paid $100–120Great priceLock rekeyingCar lockouts
Adria3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Fast and nice and price was amazing

Paid $60–80Great priceCar lockouts
GarlandLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great professional service. Only charges if the task is completed. Definitely recommend. Cut new key for my car and programmed fob.

Car lockoutsCar digital & remote key reprogramming
DrewLocal Guide · 97 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Fast cheap and awesome had me in car with new key within 30 mins of call... Awesome guy to

Great priceCar lockoutsCar digital & remote key reprogramming
barbara1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

There with in the hour from talking very knowledgeable of what was doing and very professional thank you

Car lockoutsCar digital & remote key reprogramming

Price

$119-21% vs typical locksmiths

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 76%Reasonable 24%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Lock rekeying30$114–$282
Car digital & remote key reprogramming28$111–$272
Car key copying23$88–$176
New key fob creation21$121–$324
Car lockouts18$81–$132
Building lockouts7$96–$173
Repair hardware6$103–$282
Door lock & bolt hardware installation3$143–$323

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