Experts Reviews · Company report
Zach's Lock & Key Services Inc logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%97+25.3Value 15%100+15.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

Zach's Lock & Key Services Inc

Charlotte, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #13Position by Experts Score among all companies we track in this category. of 52 locksmiths · 5.0★ from 247 Google reviews

Report card

Percentile vs other locksmiths (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Zach's Lock & Key Services Inc is better than 98% of locksmiths.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Zach's Lock & Key Services Inc is better than 97% of locksmiths.A
97
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Zach's Lock & Key Services Inc is better than —% of locksmiths.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Zach's Lock & Key Services Inc is better than 100% of locksmiths.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Zach's Lock & Key Services Inc is better than 100% of locksmiths.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Zach's Lock & Key Services Inc is better than —% of locksmiths.–
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Reviews for your job

Customers hired Zach's Lock & Key Services Inc for 8 kinds of job.

Zach's Lock & Key Services Inc for lock rekeying

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Jobs reviewedHow many Google reviews are tagged with this job.30
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.97
Usually paidThe price range customers picked most often for this job.$200+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$114–$282
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “Lock rekeying”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#10 / 33
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 30 Google reviews tagged “Lock rekeying” · showing 20

SamuelLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Zack was punctual and professional. He was able to diagnose my issue instantly and helped me find a solution. He even offered to cut a key for me to test his repair and he was correct in his diagnosis. He probably saved me about $300

Paid $100–150Reasonable priceLock rekeyingCar lockoutsCar digital & remote key reprogramming
Ruth1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Zach's was awesome. Professional and polite. Great service and price. Came out right away and was done quickly. Would recommend him to anyone.

Great priceLock rekeying
Yes3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I am extremely greatly to zach for coming to help me , I need a lock smith asap, I was at the store and when I went to pull my key out the ignition part of the ignition switch came out with it , I called around to find a lock smith and everyone was buys or wanted a lot of money to out , then I found Zach he told me…

Lock rekeyingCar key copyingNew key fob creation
Worldssfinest4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Guy was amazing,informative and quick with it ! Very cool guy to call and provides a great environment to be around. Will recommend to all

Paid $200+Great priceLock rekeyingCar lockouts
Kristin3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Prompt, called to confirm in advance, did a job others declined AND left my doors better than they found them (meaning much easier to close and lock than before).

Reasonable priceLock rekeyingDoor lock & bolt hardware installation
Cole6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Zach was awesome, never had a better experience in a crappy situation. Zach fixed my car door lock and also got a key fob while I was at it. His price was great, and couldn’t have been a nicer guy. He knows his trade very well and it shows. Gonna have another vehicle key made soon by him!

Paid $140–160Great priceBuilding lockoutsLock rekeying
JeffLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

I lost my key and key fob. I called 4 different companies to get quotes and Zach was the only one that was able to give me an honest, up front and TOTAL price over the phone. AND it was the same total when he finished the job. Nothing added. Zach is a small business owner and owns his company. I called Zach on…

Paid $140–160Great priceLock rekeyingService not listed
Vincent6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Zach was prompt, professional, and reasonably priced. I would recommend his services

Paid $180–200Reasonable priceLock rekeying
Debbie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

This right here is the man , if you need a key cut or key made , really recommend ten out of ten

Lock rekeying
servin4635 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Zach is really good and his prices are great ! He made a key and fob for my 2017 Subaru Forester on the spot ... Very quick response !! So I recommended him to my brother who broke a key off in his ignition , Zach hooked him up as well !! I HIGHLY recommend ....

Paid $160–180Great priceLock rekeying
regina6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Amazing service!!!😃😃😃 I would give 10 stars if I could. Great communication and timeliness.

Great priceLock rekeying
WoodyLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Needed rekeying for my rental property. Zach was prompt and got the job done. Clear and fair pricing. Would use again100%

Reasonable priceLock rekeying
Chrystal1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Zach was amazing my vehicle has been sitting for over a month with all keys lost and I've had i know 5 other locksmith come out and just look at it and say they couldn't help well Zach was amazing and within 30 min had my vehicle crunk with new transponder key!! He even helped me clean up my own mess i made with it lol 😆 HE IS AMAZING!!!!

Paid $140–160Great priceLock rekeying
MikeLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Very professional!!! Great service, price, communication and was in and out quickly, rekeying a two locks. Highly recommended.

Paid $80–100Great priceLock rekeying
Alex4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I needed to rekey the locks on my new house, and I had seven locks that needed changing. Zach was super quick to get back to me, and I had an appointment scheduled right away. Zach arrived at my house right on time and wrapped up everything in just 30 minutes. I was really impressed with his professionalism and the…

Great priceLock rekeying
Nikitia10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Very professional and quick. Not only did he fix my old key fob and he fixed and programmed the new one and rekeyed as well for a price way lower than anyone else. I called 5 lock Smiths before getting Zach. I would recommend Zach”s Lock & Key Services to anyone.

Paid $100–120Great priceLock rekeying
GEOFFREYLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Prompt and professional service above and beyond. AWESOME!!! I would highly recommend Zack. Price was great giving the time spent.

Paid $200+Great priceLock rekeying
Adam8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

I recently had an exceedingly positive experience with Zach. He rekeyed several exterior locks and replaced one of the interior door locks with a commercial lock. He answered the phone on my first call and provided an accurate estimate over the phone. He is an excellent communicator, and patiently answered all of my…

Lock rekeyingSecurity door locks
Jason8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Zach’s lock n key was a lifesaver. He came out and met me shortly after I called and was in my car in less than a minute . Thank you so much . Will be getting extra keys made with him as well …

Paid $60–80Great priceLock rekeyingCar lockouts
Ashley6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Zach has officially provided me with top-notch customer service for the second time! Back in June, I called him because I had a broken key, and he came within an hour. He fixed my key quickly and was extremely polite. Today, I called him again after someone tried to charge me $500 to replace my key. Zach came…

Building lockoutsLock rekeyingCar lockouts

Show more lock rekeying reviews (10 more) →

Price

$119-21% vs typical locksmiths

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 76%Reasonable 24%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Lock rekeying30$114–$282
Car digital & remote key reprogramming28$111–$272
Car key copying23$88–$176
New key fob creation21$121–$324
Car lockouts18$81–$132
Building lockouts7$96–$173
Repair hardware6$103–$282
Door lock & bolt hardware installation3$143–$323

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