Experts Reviews · Company report
Zach's Lock & Key Services Inc logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%97+25.3Value 15%100+15.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

Zach's Lock & Key Services Inc

Charlotte, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #13Position by Experts Score among all companies we track in this category. of 52 locksmiths · 5.0★ from 247 Google reviews

Report card

Percentile vs other locksmiths (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Zach's Lock & Key Services Inc is better than 98% of locksmiths.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Zach's Lock & Key Services Inc is better than 97% of locksmiths.A
97
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Zach's Lock & Key Services Inc is better than —% of locksmiths.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Zach's Lock & Key Services Inc is better than 100% of locksmiths.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Zach's Lock & Key Services Inc is better than 100% of locksmiths.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Zach's Lock & Key Services Inc is better than —% of locksmiths.–
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Reviews for your job

Customers hired Zach's Lock & Key Services Inc for 8 kinds of job.

Zach's Lock & Key Services Inc for new key fob creation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.21
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$121–$324
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 98/100.How Job match is calculatedBuilt only from reviews Google tagged “New key fob creation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 20
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 21 Google reviews tagged “New key fob creation”

Liddy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Zach was amazing and prompt! Met at my job and worked swiftly and quietly. Made a new key fob for my broken one. Had so many options for payment. I’d recommend to anyone needing key services!

Great priceCar digital & remote key reprogrammingCar key copyingNew key fob creation
Shatona1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Excellent customer service. Zack was very professional, knowledgeable and friendly. Your worries became his to get you back up and running. I called last minute and he resolved everything in a timely manner. He kept me up to date and explained all of my options. I have my new keys and very please with service. I…

Paid $100–150Great priceCar digital & remote key reprogrammingCar key copyingNew key fob creation
Yes3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I am extremely greatly to zach for coming to help me , I need a lock smith asap, I was at the store and when I went to pull my key out the ignition part of the ignition switch came out with it , I called around to find a lock smith and everyone was buys or wanted a lot of money to out , then I found Zach he told me…

Lock rekeyingCar key copyingNew key fob creation
Shyne1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Broke my key at work. Called Zach he gave me a ETA and arrived early. Got my key programmed in 15 mins. Work really fast and great communication.

Reasonable priceCar digital & remote key reprogrammingNew key fob creation
LaQuandra8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Zack was the 3rd locksmith I called for a quote when my mom realized she’d lost her only car key. He had the best price & said he could be there within an hour & a half. He showed up about 30 minutes earlier than he’d said & had her new key & fob made within 45 minutes. He was extremely nice & professional & we will…

Great priceNew key fob creation
Jennifer8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Zach was great! Responsive, quick and honest. I requested two new key fobs but he was able to repair one of my old ones saving me money! Thank you Zach!

Car digital & remote key reprogrammingNew key fob creation
Nick5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Great service he provided in a very timely manner. He was professional and knowledgeable of his work. Highly recommended

Paid $180–200Great priceCar digital & remote key reprogrammingNew key fob creation
Gene6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Called Zach’s and got same day service . They were professional and friendly. Made me a 2nd key a fob for my car fast. Highly recommend them! Thankyou!

Great priceNew key fob creation
Michael12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Zach was out standing. Quick response. Price point spot on…… Zach is going to be my new go to lock smith. Thanks Zach.

New key fob creation
Jasmine7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Lost my car key and called around to different places. I went with Zach’s and im glad i did! He arrived earlier than he said he would, was extremely nice, and quick! I had a new key within 15 mins and the price was fair, $125. 10/10 recommend!

Paid $120–140Great priceCar digital & remote key reprogrammingNew key fob creation
Frankie15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Zach came out after another locksmith had left with out noticed. After checking out my Truck Zach found the ignition cylinder had been damaged ( I caught the first company's technician with a large screw driver) Zach fixed the damaged cylinder and made me two keys. Wow what an awesome guy. Thank you again Zach for being such a great guy.

Paid $200+Great priceCar digital & remote key reprogrammingNew key fob creation
Christopher3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

This guy was outstanding, great price and very fast. Made 2 new keys for a F150.

Paid $200+Great priceCar key copyingNew key fob creation
Andy9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Can’t recommend Zach enough, he’s extremely professional and talented at what he does. Created and programmed a key in less than 15 minutes and has th best prices of any locksmith in Charlotte area. Highly recommend!!

Great priceNew key fob creation
Tuang1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Great service. He came by my house on time and even fixed my old key for me. Thank you!

Paid $140–160Reasonable priceCar digital & remote key reprogrammingCar key copyingNew key fob creation
Edward2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Very quick, kind and professional. Highly recommend!

Paid $100–120Great priceNew key fob creation
Chase4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I was being over priced everywhere I called , Zack came out his way to come check out my ford focus 2016 and he got it cranking quick! I mean first 10 min he was here got her started up ! Definitely 10/10 service ! Works for himself I would rather put money in his pocket then some corporation thats trying to rob us.

Customer photo from Chase's reviewCustomer photo from Chase's review
Great priceCar digital & remote key reprogrammingCar key copyingNew key fob creation
eladioLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Perdiste tu llave,se desprogramó?Zach's Lock & services Inc puede ayudarte con eso, perdí la llave de mi auto y lo llame, llegó puntual a la que acordamos y el precio por su trabajo es muy razonable.

Great priceNew key fob creation
Jamararay10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

First and foremost let me start with saying this guy is AWESOME time friendly very professional he provides ETA’S reasonable and affordable pricing this guy saved my day yesterday thank you Mr.Zach 5 stars all around the board he even came to my job and made and programmed my key while I was working

Paid $140–160Great priceCar key copyingNew key fob creation
Katie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Zack was reasonably priced, communicated well and got me a new key fob same day. Highly recommended!

Paid $200+Great priceNew key fob creation
Shannon3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Above and beyond service A+++

Great priceLock rekeyingCar digital & remote key reprogrammingCar key copying
Liam1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Paid $200+Great priceCar key copyingNew key fob creation

Price

$119-21% vs typical locksmiths

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 76%Reasonable 24%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Lock rekeying30$114–$282
Car digital & remote key reprogramming28$111–$272
Car key copying23$88–$176
New key fob creation21$121–$324
Car lockouts18$81–$132
Building lockouts7$96–$173
Repair hardware6$103–$282
Door lock & bolt hardware installation3$143–$323

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