Auto repair shop · Grandville, MI · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%65+35.5Reliability 24%40+9.7Value 14%78+11Replies to reviews 7%84+5.9Momentum penalty56−4.4Experts Score= 58Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.58SCORE
CGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#137 of 148 tire shopsiPosition by Experts Score among all companies we track in this category. · better than 7%
4.7★★★★★364 Google reviews · 12 photos
85%five-star reviews
4.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
13.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google users rate Zeigler Grandville Service Center 4.7 out of 5 based on 364 reviews, with the owner responding to 90% of feedback. Customers frequently praise the facility for professional staff, efficient oil changes, and timely repairs that often include loaner vehicles. Positive mentions highlight friendly communication and attention to detail during maintenance. However, lower-rated reviews identify recurring issues with poor communication regarding repair status and unexpected price increases for standard services.
Google rating: 4.7 out of 5 from 364 reviews (85% five-star).
Reviews on this page: 364 Google reviews (214 with written comments, 7 with photos).
Owner responses: the business replied to 90% of reviews.
Most recent review: April 6, 2026.
Service: Tire Shop serving Grandville, Michigan.
Data from Google, last updated November 2, 2026.
Score profile vs other tire shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and value; weakest: reliability.
This companyTire Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Zeigler Grandville Service Center: 65/100 on this factor. Category median: 83.B
65
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Zeigler Grandville Service Center: 40/100 on this factor. Category median: 76.C
40
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Zeigler Grandville Service Center: 78/100 on this factor. Category median: 100.B
78
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Zeigler Grandville Service Center: 56/100 on this factor. Category median: 100.C
56
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Zeigler Grandville Service Center: 84/100 on this factor. Category median: 46.A
84
Bar = this company · dark tick = category median.
Star ratings
364 Google reviews we collected
4.7of 5
5 stars30885%
4 stars216%
3 stars134%
2 stars103%
1 star123%
Praise vs complaints
Phrases our text analysis found in 214 written reviews
92%praise
Praise24192%
Complaints208%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price125%
Reasonable250%
Overpriced00%
Not sure125%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude7228%
Speed & response6425%
Quality & results6224%
Communication3212%
Would recommend145%
Price & value114%
Honesty & trust62%
What customers talk about
We read 214 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Not only was he friendly but he understood our needs.”
“It seemed as Taylor was being rude and having an attitude when I addressed the issue with my vehicle, along with the proof.”
“…ad experience elsewhere and I’m very grateful for the communication, efficient service, and quality work.…”
“The only negative was they were an hour late from my scheduled appointment.”
“Had an exceptional experience here for service on my Pacifica fixing poor work done by another dealership.”
“Overall summary: horrible and inconsiderate communication for the past 2 months!”
“…st come off a bad experience elsewhere and I’m very grateful for the communication, efficient service, and quality work.…”
“In summary, it took over three weeks to get an appointment due to the lack of communication with the service department.”
“I would definitely recommend her to help out with car service.”
“They got it in right away and were able to diagnose and fix it in a reasonable amount of time.”
“Overall, I am questioning why I have my service done at an overpriced dealership when I could have it done by a local small business who really seems to care.”
“Fast service, transparent explanations of service that I appreciate!”
People customers mention
Jeep15 reviews
Derek6 reviews
Ziegler6 reviews
Taylor5 reviews
Gladiator4 reviews
Dept3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Zeigler Grandville Service Center for 8 kinds of job. Pick one to see what they paid and said.
PPatLocal Guide · 167 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Cam is best service manager and Justin parts both uber alles promote them and with significant monetary consideration
JJosephLocal Guide · 37 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Derek was an awesome Service Writer. He saved our weekend fishing trip. He help us with a bad water pump on our way up North. Not only was he friendly but he understood our needs. He was able to get a loaner and we picked up our truck on the way back from a successful fishing trip. Thanks to all at the Service Dept at Zeigler Grandville.
Reasonable priceEngine repair
JJacquiLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Had an exceptional experience here for service on my Pacifica fixing poor work done by another dealership. They went above and beyond knowing I had just come off a bad experience elsewhere and I’m very grateful for the communication, efficient service, and quality work.
CCiaraLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Pulled in for a oil change and tire rotation they told me about 45 min and they were under that mark they noticed I had a nail in my tire and they were able to patch it up for me and get me back on the road I even got a air freshener on my way out
AAustin5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★
Great customer service and cordial members. 2 stars due to the attempt to fix the recall on the back window of the Ram 1500 was ineffective. Window still leaks.
RRich5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Service was very helpful. Got us in right away. Aladin Ceric was pleasant to deal with. We will be back
Unfortunately, I hate to write this review, but it is very much needed. This is going to be a bit long and I do have receipts and proof of everything I have explained below. Overall summary: horrible and inconsiderate communication for the past 2 months!!!
I bought my vehicle in December 2025 at Zeigler Grandville. Before I purchased my vehicle, I noticed there was a glitch in my screen, where my radio is. I let the sales person know about the issue, and they took it into the service department, and the service department let them know that it would eventually go away.
Unfortunately, it did not go away, and I reached out to the service department on February 2, 2026. In summary, it took over three weeks to get an appointment due to the lack of communication with the service department. They are able to text your phone for any updates or questions that you may have, which I learned very quickly that they do not do well with this form of communication. They were able to replace my radio, only for the same issue to occur the same day.
I was in communication with Taylor the entire time. I did contact her and let her know that there was a glitching in my radio still. From then it took 2 weeks to get in contact with them. I just started going into to the dealership and getting an appointment instead, since they did not answer the phone or message back.
My last absolute straw was when I dropped my vehicle off at 7:30am on March 24th, and I let them know that I needed my vehicle by 4pm at the latest. Not only did they not update me about my vehicle, but they had my car sitting untouched until 3pm, which is when I reached out to get an update on my vehicle. I also have proof of this as well. It seemed as Taylor was being rude and having an attitude when I addressed the issue with my vehicle, along with the proof.
Immediately I asked for the manager’s phone number because I did not appreciate the customer service that I was receiving. My dad and I tried calling Brent for about a week, as well as messaging about needing another appointment, only for our calls and messages to never be returned. I did go in person, again, to get an appointment and let them know that I did not appreciate the feeling of being ignored, what felt like on purpose. After that encounter with Taylor and her attitude again, I did contact Jeep and let them know of this situation. The next day, Brent called me after getting a call from corporate and asked about what was going on. He made sure to let me know that at my next appointment he will make sure my car is the number one priority to see what’s going on.
I dropped my vehicle off on April 2 at 7:30am and let them know I need my vehicle by 1pm. When I came to pick up my vehicle, neither Taylor nor Brent was available as they were at lunch. I did let Aladdin know to have Brent give me a call so I can know if they fixed the issue (which they did not because it glitched several times since getting it back). I did call and leave a voicemail, as well as a text message to Brent. To this day, I have not heard back from anyone, which now feels purposeful. I did receive a call from Stellantis to let me know they will be creating a case and contacting Brent directly. I will update once I know more.
I’m not sure if the glitch in my radio is just a minor issue, or the service department just does not know how to fix it, but I have had enough of the going back-and-forth. Needless to say, I will not be suggesting this dealership to anyone, which sucks because the person who sold me my car was amazing.
Price assessment: Not sure
Services: Electrical
P
Pat PLocal Guide · 167 reviewsiTotal number of Google reviews Pat has written across all businesses on Google Maps, not just this one.
Cam is best service manager and Justin parts both uber alles promote them and with significant monetary consideration
Response from the owner · 6 months ago
Thank you for the great feedback, Pat! We’re glad to hear Cam and Justin took such great care of you. We truly appreciate your support and will be sure to pass along your kind words to both of them!
J
Joseph Villegas SrLocal Guide · 37 reviewsiTotal number of Google reviews Joseph has written across all businesses on Google Maps, not just this one.
Derek was an awesome Service Writer. He saved our weekend fishing trip. He help us with a bad water pump on our way up North. Not only was he friendly but he understood our needs. He was able to get a loaner and we picked up our truck on the way back from a successful fishing trip. Thanks to all at the Service Dept at Zeigler Grandville.
Price assessment: Reasonable price
Services: Engine repair
Response from the owner · 6 months ago
Thank you so much for your thoughtful review, Joseph! We’re glad Derek was able to jump in and take care of everything so quickly—especially with your trip on the line. It’s great to hear he helped turn a stressful situation into a smooth experience. We appreciate you trusting our service team and hope you had an amazing fishing trip!
A
Ana ReeceLocal Guide · 14 reviewsiTotal number of Google reviews Ana has written across all businesses on Google Maps, not just this one.
Had an exceptional experience here for service on my Pacifica fixing poor work done by another dealership. They went above and beyond knowing I had just come off a bad experience elsewhere and I’m very grateful for the communication, efficient service, and quality work.
Response from the owner · a year ago
Thank you, Jacqui! We’re so glad our team could turn things around and provide the quality service and communication you deserve. We know how frustrating a bad experience elsewhere can be, and we’re grateful you gave us the chance to earn your trust. We’ll be here anytime you need us!
C
CompanyLocal Guide · 60 reviewsiTotal number of Google reviews Company has written across all businesses on Google Maps, not just this one.
Pulled in for a oil change and tire rotation they told me about 45 min and they were under that mark they noticed I had a nail in my tire and they were able to patch it up for me and get me back on the road I even got a air freshener on my way out
S
Shad BauersLocal Guide · 9 reviewsiTotal number of Google reviews Shad has written across all businesses on Google Maps, not just this one.
Great customer service and cordial members. 2 stars due to the attempt to fix the recall on the back window of the Ram 1500 was ineffective. Window still leaks.
R
Rich Kipen5 reviewsiTotal number of Google reviews Rich has written across all businesses on Google Maps, not just this one.
Service was very helpful. Got us in right away. Aladin Ceric was pleasant to deal with. We will be back
Response from the owner · a year ago
Thank you, Rich, for your fantastic feedback! We're glad to hear that our service team was able to assist you promptly and that Aladin provided a pleasant experience. We look forward to seeing you again in the future. Drive safely!
