Analyzing 8,161,5218.2M ReviewsFor 23,08023.1K Experts
Google reviewers for ZenAway Nail & Spa in Eden Prairie, Minnesota, highlight the head spa as a popular service, frequently praising the relaxing atmosphere, friendly staff, and thorough massage techniques. The establishment holds a 4.9 rating from 791 reviews, with the owner responding to 68 percent of them. However, lower-rated feedback identifies recurring issues with appointment punctuality, where clients waited significantly past scheduled times, and inconsistent service quality, including complaints about rough handling, sanitation lapses, and ineffective hair care products.
Data from Google, last updated November 2, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
Bar = this company · dark tick = category median.
791 Google reviews we collected
Phrases our text analysis found in 674 written reviews
Price verdicts customers left with their Google review
Middle half of what 398 customers paid ($81–$161) · gold mark = category median.
How often each topic comes up in the written reviews
We read 674 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Everyone was so kind and it was a very relaxing environment!”
“This was a highly unprofessional and unhygienic experience.”
“😍 Pam did such a wonderful job with my neck and head massage, and I absolutely loved the head spa wash.”
“I don't know if the 2 people that did our head spas normally do something else, but it was horrible.”
“The customer service was wonderful and all the staff is very friendly and helpful, I highly recommend!”
“The salon is beautiful but unfortunately I will not be back.”
“I actually drive 25 minutes just to come here because it is THAT worth it.”
“Gives the bougie feel with out the over priced tag!”
“They were so talented, responsive and professional!”
“I can honestly say one of the most relaxing spa experiences Ever!”
“Christine was so easy to communicate with and help me set up my appointment.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired ZenAway Nail & Spa for 8 kinds of job. Pick one to see what they paid and said.
I booked head spa. The staff were friendly and super attentive. Definitely coming back.
The most amazing head spa. Relaxing and comfortable and the massage was amazing from Fong. I was thinking I would need to blow dry my hair after but they did that as well. Would definitely recommend!
Stopped by Zenaway Spa after work, and it was amazing! 😍 Pam did such a wonderful job with my neck and head massage, and I absolutely loved the head spa wash. It was so relaxing and just what I needed after a long day. I’ll definitely be coming back to see Pam! 💆♀️✨ Highly recommend!
Such a great experience, I highly recommend!! It was so peaceful and relaxing!! Definitely coming back!
Niña was amazing! I wasn’t sure what to expect with the head spa experience but this was above and beyond. I can honestly say one of the most relaxing spa experiences Ever! Your shoulders, face and back receive massage as well!
Very friendly people in there. Service was great and very relaxing. Helen is real great and thorough! No complaints.
| Job | Reviews | Category typical |
|---|---|---|
| Spa services | 146 | $111–$159 |
| Back massages | 132 | — |
| Pedicure | 98 | $35–$68 |
| Hand & foot massages | 90 | — |
| Foot massages | 86 | $50–$131 |
| Manicure | 55 | $30–$56 |
| Gel manicures | 11 | $32–$56 |
| Nail painting | 10 | — |
4.9 ★★★★★ 791 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
I booked head spa. The staff were friendly and super attentive. Definitely coming back.
Couples massage! 10/10
The most amazing head spa. Relaxing and comfortable and the massage was amazing from Fong. I was thinking I would need to blow dry my hair after but they did that as well. Would definitely recommend!
Had a great experience! I did the 90 minute head spa and loved it.
We’re glad you loved your 90-minute head spa! Thank you for taking a moment to share your experience with us.
I was awesome. Never in my life I've ever had a massage. If I could afford it I would go back everyday. The Best service you could ever get. I give this place 100/10. Totally recommend.
A 100/10 rating for your very first massage is quite a compliment! We're so glad you enjoyed the service and felt relaxed in our clean, cozy space. Your enthusiasm and recommendation mean so much to our team. We'd be happy to welcome you back anytime!
Wonderful scalp massage! Must try! Ask for Pam!
Pam will be happy to hear you enjoyed the scalp massage so much! We love that you're encouraging others to give it a try. Thanks for giving her a special shoutout!
AMAZING!
That enthusiastic “AMAZING!” says plenty! Thank you for the five stars and for taking a moment to share your excitement with us.
Loved it. The couples 90 min head spa was fantastic. Left feeling clean and refreshed.
It's great to hear the 90-minute couples head spa was such a hit! We're especially happy you left feeling clean and refreshed. Thanks for spending that time with us!
The 90 min head spa experience was the most relaxing, refreshing self care day I have had in a long time! Highly recommend it!
Hearing that your 90-minute head spa was your most relaxing self-care day in a long time means a lot to our team. We're so pleased you had such a refreshing experience, and your recommendation is truly appreciated!
Stopped by Zenaway Spa after work, and it was amazing! 😍 Pam did such a wonderful job with my neck and head massage, and I absolutely loved the head spa wash. It was so relaxing and just what I needed after a long day. I’ll definitely be coming back to see Pam! 💆♀️✨ Highly recommend!
Anita, a head spa after work sounds like a great way to end a long day! It's wonderful to hear that Pam's neck and head massage helped you unwind and that you enjoyed the head spa wash just as much. Thanks for the recommendation. We look forward to having you back!
Analyzing 8,161,5218.2M ReviewsFor 23,08023.1K Experts
