Analyzing 8,158,3788.2M ReviewsFor 23,06723.1K Experts

Experts Reviews · Company report
ZenAway Nail & Spa logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%87+21.1Value 14%87+12.3Replies to reviews 7%80+5.7Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE

ZenAway Nail & Spa

Eden Prairie, MN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #113Position by Experts Score among all companies we track in this category. of 151 medical spas · 4.9★ from 791 Google reviews

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Report card

Percentile vs other medical spas (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.ZenAway Nail & Spa is better than 89% of medical spas.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.ZenAway Nail & Spa is better than 87% of medical spas.A
87
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.ZenAway Nail & Spa is better than —% of medical spas.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.ZenAway Nail & Spa is better than 87% of medical spas.A
87
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.ZenAway Nail & Spa is better than 100% of medical spas.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.ZenAway Nail & Spa is better than 80% of medical spas.A
80

Reviews for your job

Customers hired ZenAway Nail & Spa for 8 kinds of job.

ZenAway Nail & Spa for back massages

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.132
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.98
Usually paidThe price range customers picked most often for this job.$100–120
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 96/100.How Job match is calculatedBuilt only from reviews Google tagged “Back massages”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 1

All 132 Google reviews tagged “Back massages” · showing 20

Lauren2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Loved it. The couples 90 min head spa was fantastic. Left feeling clean and refreshed.

Back massagesSpa services
Rose3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

The best naked manicure I've ever had! Fan for life.

Foot massagesSculpted nailsBack massages
Christina8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Great customer service and amazing couple massage. Can't wait for the full body services to become available.

Paid $200+Hand & foot massagesBack massagesSpa services
menolikeu1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Took my GF here for a relaxing afternoon and they nailed it. The head spa treatment is fantastic. My Gf loves it and definitely worth another visit to experience more. GF: I LOVE IT. Great staff and they really take good care of you!!

Paid $160–180Hand & foot massagesBack massages
Sami4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Fantastic service. Fully relaxing and luxurious. Will be back!

Paid $160–180Hand & foot massagesBack massagesService not listed
peyton1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

the staff did an amazing job! we got the couples headspa treatment for 60 min & it was so relaxing! would recommend!!

Paid $100–120Foot massagesHand & foot massagesBack massages
Sara2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Best day ever!!! I did a couples head spa with my daughter and this was the absolutely best salon service I’ve ever had. Thank you soo much

Paid $160–180Foot massagesHand & foot massagesBack massages
Hannah2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I just did their 1.5 hour head/neck massage and head spa and it was as AMAZING. Truly the most relaxed I’ve been in a while. Everyone was super friendly, the establishment was very clean and cozy and price was super reasonable! Definitely worth every penny. If you’re debating whether you should book one, I’m here to tell you to DO IT!! 🙂

Paid $180–200Foot massagesHand & foot massagesBack massages
AneishaLocal Guide · 5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

It was the best experience in MN for me, Ms. Pam was amazing the message was great and she was very nice and she was very caring. My Head message and Face message, foot massage was amazing I will definitely be back. Thank you Ms. Pam

Paid $180–200Hand & foot massagesBack massages
Kendal5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

It was amazing!!

Back massages
Summer3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I had the best head massage and it was a very clean environment. I will definitely come back soon.

Paid $120–140Back massages
Hattie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Very nice customer service and relaxing spa!

Paid $180–200Back massagesSpa services
Glory3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

So relaxing!

Paid $160–180Back massagesSpa services
Christian5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Zenway was a lovely experience! Felt instantly zen and relaxed from the very start! The head massage was my absolute favorite. First I’ve had like that. And I left feeling very refreshed and relaxed! The massage therapists did a great job making me feel comfortable but most importantly relaxed! Will be returning

Foot massagesHand & foot massagesBack massages
KatieLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I booked the Super Head Spa & Body treatment, and I was blown away from how professional and relaxing the entire experience was. Im currently pregnant and Christine made sure each professional who worked with me was informed of my needs for accommodations. Each professional was attentive and delightful, and VERY…

Paid $140–160Hand & foot massagesBack massagesService not listed
Cindy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

The owner of this place, Christine, provides some of the best care and hospitality I’ve ever received at any salons. I go for manicures, pedicures all the time and I just tried her head spa for the first time… it was truly a very relaxing experiencing that was much needed! Her team is incredibly genuine and good…

Paid $120–140Foot massagesHand & foot massagesBack massages
Percy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

My wife and I had an absolutely outstanding experience at Zen Away Nail & Spa! From the moment we walked in, we felt welcomed and appreciated. The salon is spotless, relaxing, and has a great atmosphere that immediately puts you at ease. We both had manicures and pedicures, and the quality of service was…

Men's manicuresHand & foot massagesBack massages
SamanthaLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Went & got a couples massage for 90 minutes. It was well worth every penny. The Massues was very professional. They washed out our hair and blew dried it after. Would definitely recommend this place to anybody. I do also recommend paying cash.

Paid $200+Foot massagesHand & foot massagesBack massages
Paige1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

So amazing! Wish I lived closer so I could visit more!

Paid $160–180Foot massagesBack massagesGel manicures
Katelyn10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Went here for my bachelorette party—it not only was relaxing, but they accommodated us so well! I’d 100% go here again!

Paid $160–180Foot massagesHand & foot massagesBack massages

Show more back massages reviews (112 more) →

Price

$113+40% vs typical medical spas

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 50%Reasonable 50%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Spa services146$111–$159
Back massages132—
Pedicure98$35–$68
Hand & foot massages90—
Foot massages86$50–$131
Manicure55$30–$56
Gel manicures11$32–$56
Nail painting10—

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