Analyzing 8,158,3788.2M ReviewsFor 23,06723.1K Experts

Experts Reviews · Company report
ZenAway Nail & Spa logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%87+21.1Value 14%87+12.3Replies to reviews 7%80+5.7Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE

ZenAway Nail & Spa

Eden Prairie, MN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #113Position by Experts Score among all companies we track in this category. of 151 medical spas · 4.9★ from 791 Google reviews

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Report card

Percentile vs other medical spas (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.ZenAway Nail & Spa is better than 89% of medical spas.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.ZenAway Nail & Spa is better than 87% of medical spas.A
87
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.ZenAway Nail & Spa is better than —% of medical spas.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.ZenAway Nail & Spa is better than 87% of medical spas.A
87
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.ZenAway Nail & Spa is better than 100% of medical spas.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.ZenAway Nail & Spa is better than 80% of medical spas.A
80

Reviews for your job

Customers hired ZenAway Nail & Spa for 8 kinds of job.

ZenAway Nail & Spa for gel manicures

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$40–60
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$32–$56
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Gel manicures”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 3

All 11 Google reviews tagged “Gel manicures”

Rose3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

The best naked manicure I've ever had! Fan for life.

Foot massagesSculpted nailsBack massages
Cindy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

The owner of this place, Christine, provides some of the best care and hospitality I’ve ever received at any salons. I go for manicures, pedicures all the time and I just tried her head spa for the first time… it was truly a very relaxing experiencing that was much needed! Her team is incredibly genuine and good…

Paid $120–140Foot massagesHand & foot massagesBack massages
Paige1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

So amazing! Wish I lived closer so I could visit more!

Paid $160–180Foot massagesBack massagesGel manicures
Beth8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

ZenAway spa is a very relaxing place and their mani/pedi services are the best. John does a great job and it is an incredibly positive experience. The place is pretty and very clean.

Paid $40–60Nail polish changesGel manicures
Carina10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Great salon. Really good service. I recommend John. He is the best!

Nail artNail polish changesManicure
KayLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I have been here 3 times, & I can tell from observation that the owner Tony runs a tight ship. The place is clean and they offer beverages. I got a pedicure & manicure. I was loyal to a place in Savage for 4 years until I moved to EP & this place is even better than the last. They also offer other services outside of mani/pedis.

Paid $60–80Acrylic nailsPedicureNail repair
Linda5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I found my new nail salon! They do amazing work and are always so friendly. I can’t wait to try some of their spa services too!

PedicureGel manicures
JannaLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Just happened upon this gem of a spot and so happy I did! Service was fabulous and the spa is lovely. Is definitely my new go to for mani/pedi and also excited to try the other services! Highly recommend!

Paid $60–80PedicureManicureNail polish changes
Leah2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Super clean, friendly staff, great manicure. I highly recommend.

Paid $40–60ManicureGel manicures
SarahLocal Guide · 73 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Immaculate building and space. Tony (Tri) did a phenomenal job on my pedicure and had some of the best customer service I’ve ever had!!! Got a hot stone massage for my sis in love and she loved it! Everyone was Spoke excellent English and great prices!

Paid $40–60PedicurePolish removalNail painting
Rachel9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Rating only, no written review.

Hand & foot massagesGel manicures

Price

$113+40% vs typical medical spas

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 50%Reasonable 50%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Spa services146$111–$159
Back massages132—
Pedicure98$35–$68
Hand & foot massages90—
Foot massages86$50–$131
Manicure55$30–$56
Gel manicures11$32–$56
Nail painting10—

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