Analyzing 8,161,5218.2M ReviewsFor 23,08023.1K Experts

Experts Reviews · Company report
ZenAway Nail & Spa logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%87+21.1Value 14%87+12.3Replies to reviews 7%80+5.7Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE

ZenAway Nail & Spa

Eden Prairie, MN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #113Position by Experts Score among all companies we track in this category. of 151 medical spas · 4.9★ from 791 Google reviews

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Report card

Percentile vs other medical spas (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.ZenAway Nail & Spa is better than 89% of medical spas.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.ZenAway Nail & Spa is better than 87% of medical spas.A
87
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.ZenAway Nail & Spa is better than —% of medical spas.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.ZenAway Nail & Spa is better than 87% of medical spas.A
87
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.ZenAway Nail & Spa is better than 100% of medical spas.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.ZenAway Nail & Spa is better than 80% of medical spas.A
80

Reviews for your job

Customers hired ZenAway Nail & Spa for 8 kinds of job.

ZenAway Nail & Spa for nail painting

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.60
Usually paidThe price range customers picked most often for this job.$160–180
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 67/100.How Job match is calculatedBuilt only from reviews Google tagged “Nail painting”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 3

All 10 Google reviews tagged “Nail painting”

Jessica4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I've been here for their head spa, which was AMAZING, and I just went back for a pedi. The experience here was great and Meida was so personable and gave a great massage!

Paid $80–100Foot massagesNail paintingPedicure
LLocal Guide · 292 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

WOW! A-M-A-Z-I-N-G! After seeing a Tik Tok video. I thought I would give it a try. My first head spa. It did not disappoint at all. I highly recommend. It was relaxing, comfortable and so calming. And it was exactly what I needed. I also enjoyed a one hour massage. It was also relaxing, healing and I felt…

Paid $200+Foot massagesNail paintingPedicure
HaileyLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

John did an amazing job on my nails. Love them!! Very professional and friendly place.

Paid $40–60Nail painting
Daniel3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

John, Tiffany, Nancy, Kitty were amazing. What a wonderful experience. You will not find a better couples massage in the Twin Cities, and nail salon was clean, comfortable, and we felt very well taken care of. You can tell they take pride in their work. My wife and I will see you soon!

Paid $160–180Foot massagesNail paintingMen's manicures
Leslie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Fast, professional, and talented staff who provide excellent service. My family went to Zenaway and we got 3 sets of acrylics, a back massage,and pedicure across 4 different people. It was truly an amazing experience, I strongly recommend.

Paid $160–180Sculpted nailsNail paintingAcrylic nails
Sasha2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★

Horrible chop shop. May look nice inside & pictures online, but suck at doing nails..My nails came out bumpy, uneven, bulky, not the same lengths, wide and all types of mess. I even had to ask her to clean up my nails and remove gel polish from my cuticles & skin because she was so sloppy and messy?! I kept asking…

Paid $80–100Sculpted nailsNail paintingFrench manicures
Tayalekay1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Lydia did amazing on my nails and they came out great! Absolutely love love love. 10/10 would recommend

Paid $60–80Nail extensionsNail painting
SandraLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I really did enjoy my time at ZenAway. I had booked a time to do a mani-pedi along with a 60 minute massage. This was really relaxing. The owner along with the other workers were very polite. The experience was well worth it. I do recommend booking instead of walk in. I will be definately coming back when I am in Minnesota!

Paid $160–180PedicureManicureFoot massages
SarahLocal Guide · 73 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Immaculate building and space. Tony (Tri) did a phenomenal job on my pedicure and had some of the best customer service I’ve ever had!!! Got a hot stone massage for my sis in love and she loved it! Everyone was Spoke excellent English and great prices!

Paid $40–60PedicurePolish removalNail painting
Khadijatou2 weeks ago★★★★★

Rating only, no written review.

Foot massagesNail paintingHand & foot massages

Price

$113+40% vs typical medical spas

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 50%Reasonable 50%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Spa services146$111–$159
Back massages132—
Pedicure98$35–$68
Hand & foot massages90—
Foot massages86$50–$131
Manicure55$30–$56
Gel manicures11$32–$56
Nail painting10—

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